Pitney Bowes SendPro C User Manual
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Pitney Bowes SendPro C User Manual

Shipping & mailing postage meters
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Shipping & Mailing
Postage Meters
SendPro® C
User Guide
Irish Edition
SV63242-ie Rev. C
November 2020

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Summary of Contents for Pitney Bowes SendPro C

  • Page 1 Shipping & Mailing Postage Meters SendPro® C User Guide Irish Edition SV63242-ie Rev. C November 2020...
  • Page 2 Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is...

  • Page 3: Table Of Contents

    Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Deleting a Wi-Fi network Checking your network connection Finding the MAC address for wired and wireless networks Setting up a proxy server 3 - Managing your device Pitney Bowes User Guide November 2020...
  • Page 4 Installing the SendPro C Using SendPro Apps Adding favourite apps Using the SendPro Care app Using the toolbar Adjusting display brightness Setting up Energy Saver Adjusting time zone and location code Creating or disabling the security PIN Installing a scale...
  • Page 5 Printing a funds report 8 - Maintenance Printing a test pattern Cleaning the printhead Checking the ink level Ordering ink cartridges Ordering supplies Replacing the ink cartridge Installing the printhead Cleaning the moistener brush and wick assembly Pitney Bowes User Guide November 2020...
  • Page 6 Ordering supplies 10 - Device Information An Post requirements Sections of the meter impression Postal Security Device Parts of the SendPro C Connections on the back of the device Specifications 11 - Safety Important safety notes 12 - Technical Support...

  • Page 7: Quick Start Guide

    1 - Quick start guide In this section Getting started Navigating the Print on Envelopes screen What is Accounting Adding an Print on Envelopes account Sending post by Standard Mail Printing a custom or standard graphic Using the scale when printing postage Sealing envelopes Sealing the envelope only Filling the moistener tank...

  • Page 8: Getting Started

    Ask SendPro Care: Tap Ask SendPro Care to get information and help for your device Navigating the Print on Envelopes screen The Print on Envelopes screen is the starting point for printing postage on an envelope or tape. It also allows you to change what you print. Pitney Bowes User Guide November 2020...

  • Page 9: What Is Accounting

    What is Accounting You can use accounts to charge back postage for printing envelopes to departments or clients and run reports showing how you spent your postage over specific time periods. Pitney Bowes User Guide November 2020...

  • Page 10: Adding An Print On Envelopes Account

    13. Press the back-arrow to return to the account list. Sending post by Standard Mail Send your letters and small parcels by Standard Mail. Standard Mail can be an economical way to send your post. Pitney Bowes User Guide November 2020...

  • Page 11: Printing A Custom Or Standard Graphic

    Customise your mail by adding a custom logo or standard graphic. Custom graphics Add your own custom logo or graphics to your device. You can store up to five custom graphics. To order a custom graphic, visit pitneybowes.com/ie and Sign In to your Account. Pitney Bowes User Guide November 2020...

  • Page 12: Using The Scale When Printing Postage

    4. Place the envelope on the scale. You must do this before the next step or else the Apply button remains inactive. 5. Tap Apply. 6. Tap Class. 7. Select Start Over to show the class options. Pitney Bowes User Guide November 2020...

  • Page 13: Sealing Envelopes

    9. Select any special services required. 10. Tap Apply. 11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Sealing envelopes Use the moistener on your device to seal your envelopes.

  • Page 14: Sealing The Envelope Only

    Fill the moistener tank periodically with Sealing solution to seal your envelopes. 1. Check the level of Sealing solution in your moistener tank. 2. Add enough Sealing solution to bring the sealant level up to the bottom of the fill hole. Do not Pitney Bowes User Guide November 2020...

  • Page 15: Ordering Ink Cartridges

    3. If the tank is empty, allow 30 minutes for the moistener brush and wick to get completely saturated. Ordering ink cartridges Use genuine Pitney Bowes ink cartridges. If you are enabled in the AutoInk program an ink cartridge will be ordered for you automatically when your device shows the low ink warning.
  • Page 16 1 • Quick start guide 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. 6. Insert the new ink cartridge, and then close the ink cartridge guard. Pitney Bowes User Guide November 2020...

  • Page 17: Printing A Test Pattern

    If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Pitney Bowes User Guide November 2020...
  • Page 18 1 • Quick start guide Good Test Print Bad Test Print Pitney Bowes User Guide November 2020...

  • Page 19: Supplies

    Pitney Bowes® Envelopes DL+ Gummed Window White 90gsm - pk1000 PBENV15 Pitney Bowes® Envelopes DL+ Gummed Plain White 90gsm - pk1000 PBENV16 Pitney Bowes® Envelopes C5+ Gummed Standard Window White 90gsm - pk500 PBENV8 Pitney Bowes® Envelopes C5+ Gummed Plain White 90gsm - pk500 PBENV5 Pitney Bowes®...

  • Page 20: Ordering Supplies

    1E85026 Ordering supplies Order supplies for your device by contacting Pitney Bowes on 01 4608700. If you are enabled in the AutoInk program, an ink cartridge will be ordered for you automatically when your device shows the low ink warning. To enroll in the in the AutoInk program, please contact Pitney Bowes.
  • Page 21 2 - Connectivity information In this section Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Deleting a Wi-Fi network Checking your network connection Finding the MAC address for wired and wireless networks Setting up a proxy server...

  • Page 22: Connectivity Information

    2 • Connectivity information Setting up a wired network connection Use a network cable to connect your SendPro C device to the Pitney Bowes Data Center with a wired connection. First, determine the connection type: 1. Tap Settings on the toolbar.

  • Page 23: Setting Up A Wireless (Wi-Fi) Network Connection

    10. Tap Connect. Setting up a wireless (Wi-Fi) network connection You can connect your SendPro C device via a wireless network connection. You can also connect your device to your mobile phone's hotspot, should the need arise. 1. Tap Settings on the toolbar.

  • Page 24: Deleting A Wi-Fi Network

    Deleting a Wi-Fi network Delete a network if you don't want your device to automatically connect to a network or you need to resolve a wireless network issue. 1. Tap Settings on the toolbar. Pitney Bowes User Guide November 2020...

  • Page 25: Checking Your Network Connection

    The app helps diagnose issues if you cannot connect to the internet. If your device is behind a firewall, you may need an IT professional or someone who has access to your network configuration to provide access to these services. Open and run network checking application: Pitney Bowes User Guide November 2020...

  • Page 26: Finding The Mac Address For Wired And Wireless Networks

    Your device contains two MAC addresses. However, depending on your chosen connection method it will only be using one MAC address. Connecting via a Wireless connection 1. Tap Settings on the toolbar. 2. Tap Wi-Fi. 3. The MAC address appears above the list of wireless networks. Pitney Bowes User Guide November 2020...
  • Page 27 5. Tap Close, then the back-arrow to return to the Home screen. If the MAC address does not display, try these steps: 1. Tap the Settings icon in the toolbar. 2. Scroll down to the "Advanced Device Options" section and tap About This Device. Pitney Bowes User Guide November 2020...

  • Page 28: Setting Up A Proxy Server

    7. If your Proxy Server requires authentication, select the Need Authentication check box and additional fields will appear. a. Enter the Proxy Username. This may be case sensitive for some proxy servers. b. Enter the Proxy Password. This is case sensitive for proxy servers. Pitney Bowes User Guide November 2020...

  • Page 29: Managing Your Device

    3 - Managing your device In this section Installing the SendPro C Using SendPro Apps Adding favourite apps Using the SendPro Care app Using the toolbar Adjusting display brightness Setting up Energy Saver Adjusting time zone and location code Creating or disabling the security PIN...

  • Page 30: Installing The Sendpro C

    Connect device to a power source Continue installation steps Before you begin Before you being installing your new SendPro C, you need to decide what type of connection (wired or wireless) you wish to use. Choose your connection type Wired...
  • Page 31 Here's a diagram and explanation of the items you should find in your box. If anything is missing, please contact Pitney Bowes. Unpack the device Warning: Do not connect the SendPro C to a power source yet and be sure to grab the entire feeder and not just the flap. Pitney Bowes...
  • Page 32 3 • Managing your device Remove all the packing materials from your device. Install the printhead 1. Open the cover to access the ink carriage. Pitney Bowes User Guide November 2020...
  • Page 33 3 • Managing your device 2. Remove the packing tape from the ink carriage. 3. Open the ink carriage guard. 4. Unwrap the printhead and remove the protective strip. Pitney Bowes User Guide November 2020...
  • Page 34 5. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Warning: This step is critical to prevent system damage. 6. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly. Pitney Bowes User Guide November 2020...
  • Page 35 3 • Managing your device Install the ink cartridge 1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge. 2. Install the ink cartridge and close the guard. Pitney Bowes User Guide November 2020...
  • Page 36 3 • Managing your device 3. Close the cover. Connect the device to a power source Connect the device to a power source and turn on the power switch. Pitney Bowes User Guide November 2020...

  • Page 37: Using Sendpro Apps

    3. Tap Got it when you see the message 'You're ready to start sending'. Using SendPro Apps Tap SendPro Apps on the home screen, to access to a variety of applications to support and enhance your device. Pitney Bowes User Guide November 2020...

  • Page 38: Adding Favourite Apps

    2. Tap Edit favourites and a star appears next to each app. 3. To select an app to appear in the favourite section of the Home screen, tap the star next to it. This highlights the star as shown here. Pitney Bowes User Guide November 2020...

  • Page 39: Using The Sendpro Care App

    The toolbar is located at the top of every screen. Use the toolbar to view and change settings and default values for your device, view online help and includes information for your network type and wireless signal strength. Pitney Bowes User Guide November 2020...

  • Page 40: Adjusting Display Brightness

    Allows you to turn wireless connection on or off. The icon here represents a wireless connection. 5. Profile - Lock your SendPro C device when you have enabled the security PIN. 6. Settings - View or change your device and application settings. This includes adjusting the screen brightness, setting sound notification levels, and viewing wireless or Ethernet connection information.

  • Page 41: Adjusting Time Zone And Location Code

    2. Tap Security PIN in the Device & Network section of the screen. 3. Tap Change PIN or Turn OFF Security PIN. 4. You will be prompted to enter the current security PIN for either option. Manually lock your device Pitney Bowes User Guide November 2020...

  • Page 42: Installing A Scale

    3. To view all the available scales, swipe to the left on the screen. 4. Tap to select the appropriate scale, then tap Continue. 5. Follow the instructions displayed on your screen. To advance to the next step, swipe the screen to the left. Pitney Bowes User Guide November 2020...

  • Page 43: Managing Your An Post Postage Funds

    3 • Managing your device Managing your An Post Postage Funds Pitney Bowes offers two ways to fund postage for your device: A prepaid account called Postage by Phone or a credit account called Purchase Power. You must choose one payment method. You cannot use credit cards with Purchase Power.

  • Page 44: Printing On Envelopes

    4 - Printing on envelopes In this section Navigating the Print on Envelopes screen What are print modes Checking the available funds for printing postage Refilling postage for your Print on Envelopes balance What is Accounting What are sub accounts and sub sub accounts Adding an Print on Envelopes account Selecting an Print on Envelopes account Editing an account...
  • Page 45 8. Preset - Tap Preset to store a group of commonly-used settings. Presets can store settings such as a postage class, an account and a graphic. Pitney Bowes User Guide November 2020...

  • Page 46: Checking The Available Funds For Printing Postage

    Check your funds for printing postage on your device at any time. View your available funds on the Postage Balance button in the Print on Envelopes screen. To view the amount available in your postage account at Pitney Bowes: 1. Tap Print on Envelopes on the Home screen.

  • Page 47: What Is Accounting

    Account with no sub accounts - When you create an account with no sub accounts, postage is charged to that account. This account gets charged because it does not have sub or sub sub accounts. Pitney Bowes User Guide November 2020...

  • Page 48: Adding An Print On Envelopes Account

    7. Complete the required account name field. Account names can be up to 75 characters long. 8. Complete the required code field. Assign a unique code to identify each account. Codes help you locate accounts more easily. Pitney Bowes User Guide November 2020...

  • Page 49: Selecting An Print On Envelopes Account

    2. Tap Account. 3. Tap the Preferences icon at the top right of the screen. 4. Tap Manage Accounts. 5. Tap Edit account. 6. Tap the account you want to edit. 7. Select OK. Pitney Bowes User Guide November 2020...

  • Page 50: Deleting A Print On Envelopes Account

    11. Tap Cancel to return to the Print on Envelopes screen. Sending post by Standard Mail Send your letters and small parcels by Standard Mail. Standard Mail can be an economical way to send your post. Pitney Bowes User Guide November 2020...

  • Page 51: Using The Scale When Printing Postage

    9. Select any special services required. 10. Tap Apply. 11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes. Entering the weight manually when printing postage Enter the weight of a mailpiece when you know its weight and are not using the scale.

  • Page 52: Advancing The Date

    8. Select the class and any special services required. 9. Tap Apply. 10. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes.

  • Page 53: Sealing Envelopes

    1. Check the level of sealing solution in the moistener tank and add more if required. 2. Slide the envelope flap under the edge of the feed deck when feeding an envelope, so the moistener can wet the flap. Pitney Bowes User Guide November 2020...

  • Page 54: Sealing The Envelope Only

    1. Tap Print on Envelopes on the Home screen. 2. Tap the weight button. 3. Tap Scale on the weighing method screen. 4. Tap Zero Scale. 5. Tap Cancel to return to the Print on Envelopes screen. Pitney Bowes User Guide November 2020...

  • Page 55: Getting A An Post Refund For Damaged Or Incorrectly Printed Mail In Print On Envelopes

    Customise your mail by adding a custom logo or standard graphic. Custom graphics Add your own custom logo or graphics to your device. You can store up to five custom graphics. To order a custom graphic, visit pitneybowes.com/ie and Sign In to your Account. Pitney Bowes User Guide November 2020...

  • Page 56: Adding A Custom Text Message

    Your message can be up to five lines, with 20 characters per line. The message prints on the left side of the envelope. 1. Tap Print on Envelopes on the Home screen. 2. Weigh your envelope, select a class, and select any special services required. 3. Tap Graphic +. 4. Tap Custom Text. Pitney Bowes User Guide November 2020...

  • Page 57: Printing A Graphic Without Printing Postage

    2. Tap Print Mode. 3. Select Graphic Only. 4. Tap Apply. 5. Tap Graphic. 6. Tap Graphics then select your graphic. 7. Confirm with Apply. 8. Print the graphic on the envelope or tape. Pitney Bowes User Guide November 2020...
  • Page 58 5 - Presets In this section What are presets Creating presets for printing postage Selecting a preset for printing postage Modifying presets for printing postage Setting the default preset reset time...

  • Page 59: What Are Presets

    Presets can store settings such as a postage class, an account and a graphic. The maximum number of presets you can create is twenty one. This includes the default preset. When your SendPro C device enters sleep mode or is switched off it also retains your last used settings. Creating presets for printing postage Create presets to store a group of commonly-used settings.

  • Page 60: Selecting A Preset For Printing Postage

    Modify a preset to rename a preset, replace the default preset or delete a preset. 1. Tap Print on Envelopes on the Home screen. 2. Tap Preset. 3. Tap the preset you wish to modify. Pitney Bowes User Guide November 2020...

  • Page 61: Setting The Default Preset Reset Time

    4. Tap Default Preset Timer. 5. Use the slider to set the time between 1 and 9 minutes. 6. To save the value and exit the screen, tap the back arrow or Home icon in the toolbar. Pitney Bowes User Guide November 2020...
  • Page 62 6 - Managing Printing on Envelopes In this section Changing the default refill amounts for printing postage Uploading postage transactions Clearing or resetting the number of mailpieces sent Performing An Post postal inspections for Print on Envelopes 64 Performing postal rate updates or software updates for Print on Envelopes Running postage printing account reports Setting the postage printing account report period...

  • Page 63: Managing Printing On Envelopes

    If you lock your device or turn it off for any extended period, it automatically uploads your transactions when you power it up again. If you see the message "Sync your data", it means you need to upload your transactions. Pitney Bowes User Guide November 2020...

  • Page 64: Clearing Or Resetting The Number Of Mailpieces Sent

    Envelopes home screen: "Inspection Due. Perform a balance inquiry or a refill". 1. If accounting is enabled, you must first tap Account and select an account. 2. Tap Balance Inquiry or Refill Postage to fulfill the inspection requirements. Pitney Bowes User Guide November 2020...

  • Page 65: Performing Postal Rate Updates Or Software Updates For Print On Envelopes

    2. If new rates are available, your device downloads and installs the updates. Manual software updates 1. Tap Rates and Updates on the Home screen. Swipe the screen up to access the second row of buttons. Pitney Bowes User Guide November 2020...
  • Page 66 2. If an update is available, your device displays a progress bar showing the status of the download and installation. 3. Once the download and install process completes, you see the message "Update Successful". Pitney Bowes User Guide November 2020...

  • Page 67: Running Postage Printing Account Reports

    1. Tap Print on Envelopes on the Home screen. 2. Tap Account. 3. Tap the Menu icon. 4. Tap Manage Accounts. 5. Tap the Reports link in the Accounts section. 6. Tap Report period. Pitney Bowes User Guide November 2020...

  • Page 68: Setting The Postage Printing Account Report Preferences

    Email an account report to keep a record of how much departments or clients have spent on their postage over specific time periods. 1. Tap Print on Envelopes on the Home screen. 2. Tap Account. Pitney Bowes User Guide November 2020...
  • Page 69 6. Tap View & print reports. 7. Tap the option button in front of the report to select it. 8. Tap Next. 9. Tap Actions or View Reports at the bottom of the screen. 10. Tap Email Report. Pitney Bowes User Guide November 2020...

  • Page 70: Setting Low Funds Warning For Printing Postage

    5. Tap the back key on the numeric keypad to remove the existing amount. 6. Enter your threshold amount. 7. Tap Apply. 8. Tap the back-arrow button to return to the Print on Envelopes screen. Pitney Bowes User Guide November 2020...

  • Page 71: View And Print Reports

    7 - View and Print Reports In this section Viewing the refill history for printing postage Viewing the total spent on printing postage Printing a funds report...

  • Page 72: Viewing The Refill History For Printing Postage

    Batch Count: The current Batch Count. Batch Value: The current Batch Total. PBI Serial No: The serial number of the device. The date and time the report was printed. To print a funds report: Pitney Bowes User Guide November 2020...
  • Page 73 1. Tap Print on Envelopes on the Home screen. 2. Tap Pieces. 3. Tap Print Report. 4. Tap SendPro C Envelope Printer. 5. Feed the envelope through the device. 6. Tap the back-arrow to return to the Print on Envelopes screen.

  • Page 74: Maintenance

    8 - Maintenance In this section Printing a test pattern Cleaning the printhead Checking the ink level Ordering ink cartridges Ordering supplies Replacing the ink cartridge Installing the printhead Cleaning the moistener brush and wick assembly Filling the moistener tank Installing an external scale Avoiding envelope sealing issues Preventing envelope feeding problems...

  • Page 75: Printing A Test Pattern

    If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Good Test Print Bad Test Print Cleaning the printhead Clean the printhead nozzles if you get a bad quality test print pattern, to try to correct the problem. Pitney Bowes User Guide November 2020...

  • Page 76: Checking The Ink Level

    4. Tap Done to exit the screen. Ordering ink cartridges Use genuine Pitney Bowes ink cartridges. If you are enabled in the AutoInk program an ink cartridge will be ordered for you automatically when your device shows the low ink warning. To enroll in the in the AutoInk program please contact Pitney Bowes.

  • Page 77: Ordering Supplies

    8 • Maintenance Ordering supplies Order supplies for your device by contacting Pitney Bowes on 01 4608700. If you are enabled in the AutoInk program, an ink cartridge will be ordered for you automatically when your device shows the low ink warning. To enroll in the in the AutoInk program, please contact Pitney Bowes.
  • Page 78 8 • Maintenance 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. 6. Insert the new ink cartridge, and then close the ink cartridge guard. Pitney Bowes User Guide November 2020...

  • Page 79: Installing The Printhead

    4. Lift the cover; the ink cartridge moves to the front position. 5. Flip the ink cartridge guard open. 6. Remove the ink cartridge as shown on the label to the right of the cartridge holder. Pitney Bowes User Guide November 2020...
  • Page 80 8 • Maintenance 7. Squeeze the two gray tabs on either side of the printhead. 8. Lift and tilt the printhead gently to the right. Pitney Bowes User Guide November 2020...
  • Page 81 9. Pull the old printhead up and out of the holder. 10. Note the location of the plastic alignment tabs and the orientation of the printhead so that you can install the new printhead correctly. Pitney Bowes User Guide November 2020...
  • Page 82 13. Gently push the printhead into place until it snaps into position. 14. Install the ink cartridge (see the label to the right of the cartridge holder). 15. Rotate the guard back to the closed position. Pitney Bowes User Guide November 2020...

  • Page 83: Cleaning The Moistener Brush And Wick Assembly

    Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly. 1. Unscrew the plastic thumbscrew under the moistener base. 2. Lift the moistener brush assembly off the top of the moistener base. Pitney Bowes User Guide November 2020...
  • Page 84 8 • Maintenance 3. Turn the assembly over and slide the moistener brush out of the holder. 4. Locate the wick (with metal grate) on the moistener base. Pitney Bowes User Guide November 2020...

  • Page 85: Filling The Moistener Tank

    2. Add enough Sealing solution to bring the sealant level up to the bottom of the fill hole. Do not overfill your tank. 3. If the tank is empty, allow 30 minutes for the moistener brush and wick to get completely saturated. Pitney Bowes User Guide November 2020...

  • Page 86: Installing An External Scale

    Install an external scale if you send large volumes of mail such as parcels and packages. 1. If you are using the a scale that is located on top of the machine, remove the scale by it lifting off. Pitney Bowes User Guide...
  • Page 87 8. Position and level the scale. The scale has a level bubble under its lid. Ensure the bubble is within the circle of the level bubble by adjusting the round feet of the scale. Pitney Bowes User Guide November 2020...

  • Page 88: Avoiding Envelope Sealing Issues

    Prevent sealing issues by having adequate sealant in the moistener tank, placing the envelope correctly on the feed deck, and maintaining the wick or brush in the moistener. Check the level of sealant in the moistener tank and add more if required. Pitney Bowes User Guide November 2020...

  • Page 89: Preventing Envelope Feeding Problems

    2. Slide the envelope into the feeder until you feel it touch the rollers. You hear the motor begin. Do not release the envelope until the feeder grabs it to pull it through the device. Pitney Bowes User Guide November 2020...

  • Page 90: Moving Your Device

    6. Unplug the power cord and pack it with the device. 7. Once in the new location, re-install any USB cables and peripherals. 8. Plug the power cord into the device and power outlet. 9. Re-install the ink cartridge. 10. Re-install the moistener assembly. Pitney Bowes User Guide November 2020...

  • Page 91: Supplies Ordering Supplies

    9 - Supplies In this section Supplies Ordering supplies...
  • Page 92 Pitney Bowes® Envelopes DL+ Gummed Window White 90gsm - pk1000 PBENV15 Pitney Bowes® Envelopes DL+ Gummed Plain White 90gsm - pk1000 PBENV16 Pitney Bowes® Envelopes C5+ Gummed Standard Window White 90gsm - pk500 PBENV8 Pitney Bowes® Envelopes C5+ Gummed Plain White 90gsm - pk500 PBENV5 Pitney Bowes®...
  • Page 93 1E85026 Ordering supplies Order supplies for your device by contacting Pitney Bowes on 01 4608700. If you are enabled in the AutoInk program, an ink cartridge will be ordered for you automatically when your device shows the low ink warning. To enroll in the in the AutoInk program, please contact Pitney Bowes.
  • Page 94 10 - Device Information In this section An Post requirements Sections of the meter impression Postal Security Device Parts of the SendPro C Connections on the back of the device Specifications...

  • Page 95: Device Information

    Due". Eventually, if an inspection is still not carried out, the device prompts "Inspection Required." You won't be able to use your device until your system is inspected. Sections of the meter impression The printed impression contains elements that identify your device and the type of mail. Pitney Bowes User Guide November 2020...

  • Page 96: Postal Security Device

    An Post. This technology eliminates the need for An Post to perform physical inspections, thereby making your mailing system easier and more convenient for you to use. Pitney Bowes User Guide November 2020...

  • Page 97: Parts Of The Sendpro C

    10 • Device Information Parts of the SendPro C Familiarise yourself with the parts of your SendPro C. 1. Integrated scale - Weigh envelopes and packages. 2. Color touchscreen display - Process envelopes and packages or ship (tablet style). 3. Ink access cover - Opens to allow access to the ink cartridges (find the model and serial numbers inside).

  • Page 98: Connections On The Back Of The Device

    2. USB port, type B host - use for: Service operations 3. RJ45 - use for: Wired network connection Specifications Review the specifications of your SendPro C including the throughput, ink cartridge yield and other component details. Power requirements: 100-240 VAC, 50/60 Hz, 1.0 A Operating Temperature: 13°C to 35°C...
  • Page 99 Self-adhesive, dual tape strip for use on mailpieces that are too thick/large to run in the machine. Ideal for adding postage to oversized envelopes, priority mail and packages. Graphics: Up to 10 graphic ads on the machine Pitney Bowes User Guide November 2020...

  • Page 100: 11 - Safety

    11 - Safety In this section Important safety notes...

  • Page 101: Important Safety Notes

    Please read all instructions before you attempt to operate the system. Save these instructions for future use. Use only Pitney Bowes approved supplies, in particular aerosol dusters. Improper storage and use of aerosol dusters or flammable aerosol dusters can cause an explosive-like condition that could result in personal injury and / or property damage.
  • Page 102 This product contains a lithium ion battery. The battery must be recycled or disposed of properly. If you are leasing this product, you must return it to Pitney Bowes. Alternatively, contact your local waste disposal or recycle facility for instructions on how to dispose of it properly.

  • Page 103: Technical Support

    12 - Technical Support In this section Contacting Pitney Bowes...

  • Page 104: Contacting Pitney Bowes

    12 • Technical Support Contacting Pitney Bowes Your system information Be sure to have the following information available before contacting Pitney Bowes Technical Support: Product Name: SendPro C device PCN and serial number: check the label under the front cover of the machine.

  • Page 105: Third Party Software

    13 - Third party software In this section Third party software...

  • Page 106: 13 • Third Party Software

    13 • Third party software Third party software Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under permission from PBI’s licensors. Any special terms and conditions that apply to such software are provided below: This product contains the following software: Okhttp3 which is licensed under the Apache License, Version number 2.0.
  • Page 107 Linux kernel under the terms of the GPL, without charge except for the cost of the media, shipping, and handling, upon written request to PBI. Such requests should be sent by e-mail to iptl@pb.com. Pitney Bowes User Guide November 2020...
  • Page 108 3001 Summer Street Stamford, Connecticut 06926 www.pitneybowes.com PB Form SV63242-ie Rev. C © Pitney Bowes Limited, 2020 We have made every reasonable effort to assure the accuracy and usefulness of this guide, however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

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