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Pitney Bowes SendPro C Operator's Manual
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Pitney Bowes SendPro C Operator's Manual

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Shipping & Mailing
Postage Meters
SendPro® C,
SendPro®+
Operator Guide
Australian Edition
SV63242-au Rev. D
December 2019

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Summary of Contents for Pitney Bowes SendPro C

  • Page 1 Shipping & Mailing Postage Meters SendPro® C, SendPro®+ Operator Guide Australian Edition SV63242-au Rev. D December 2019...
  • Page 2 Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is...
  • Page 3 Creating a Shippit account Sealing the envelope only, bypass all printing 19 Creating and printing a trackable label Filling the moistener tank on the SendPro C Lite, SendPro C, SendPro+, models with PCN Reprinting a trackable label 2H30 or 8H00...
  • Page 4 Printing a future date Viewing the total spent on printing postage Omitting the date from Envelope Printing for Viewing the Envelope Printing postage refill SendPro C model with PCN 2H00 history Entering weight manually when printing Running postage printing account reports...
  • Page 5 Cleaning the printhead Agency compliance information Cleaning the moistener brush and wick Scale Safety assembly on the SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto models with PCN 2H30 and 8H00 Filling the moistener tank on the SendPro C...
  • Page 6 Using the weighing platform when printing postage on envelopes Sealing envelopes Sealing the envelope only, bypass all printing Filling the moistener tank on the SendPro C Lite, SendPro C, SendPro+, models with PCN 2H30 or 8H00 Installing the ink cartridge...
  • Page 7 The application drawer (3) at the bottom of the screen provides access to a variety of applications to support and enhance your SendPro C, SendPro+ device. For example, you can check your postage refill history, download software update and even check your network connection (Check Network).
  • Page 8 Settings - View or change your machine and application settings. For your machine, this includes adjusting the screen brightness, setting sound notification levels, and viewing wireless or Ethernet connection information. Profile - Lock your SendPro C, SendPro+ device. Pitney Bowes Operator Guide...
  • Page 9 2. Complete the names and email field. 3. Tap Continue. 4. You will now receive an email from Pitney Bowes which provides you with a four-digit verification code. Enter the code and tap Verify. 5. The terms and conditions screen displays. Scroll to the bottom and tap the tick box. Now tap Accept.
  • Page 10 4. Complete the form then click Create Account. 5. Once you create your account you will receive an email from Pitney Bowes to complete your billing details. Please be aware this email can take up to twenty-four hours to arrive.
  • Page 11 Quick start guide Creating and printing a trackable label 1. Tap Trackable Labels on the Home screen. 2. Tap the SendPro + Sendle and Shippit button. Pitney Bowes Operator Guide December 2019...
  • Page 12 Place the box or envelope on the scale and the weight appears in the weight field. If you do not have a scale, tap on the Parcel Weight field, enter the value using the keypad and then tap Continue. Pitney Bowes Operator Guide December 2019...
  • Page 13 Tap Envelope Printing on the Home screen to open the Envelope Printing screen. This screen is the starting point for printing postage on an envelope or tape. It also allows you to change what you print on the envelope. Pitney Bowes Operator Guide December 2019...
  • Page 14 8. Tap Print Mode to access the Print mode screen. This provides you with different printing modes such as adding graphics to your envelope or adding more postage. You can also choose to only seal envelopes without printing any postage. Pitney Bowes Operator Guide December 2019...
  • Page 15 2. Tap on Account on the left side of the screen to see a list of available accounts. 3. Tap on the account you want to use for your mail. Creating an account for printing postage Accounting is an optional feature. Contact your Pitney Bowes Sales Representative for information about options and pricing. 1. Tap Envelope Printing 2.
  • Page 16 3. Tap Class. 4. Tap Start Over to display a list of all the available classes. 5. Tap Domestic Letter for a Domestic Letter mail envelope. 6. Tap Metered Letter Regular. 7. Select Small. Pitney Bowes Operator Guide December 2019...
  • Page 17 Adding a graphic to your envelope in Envelope Printing The SendPro C, SendPro+ meter comes with a set of standard graphic images that you can add to your envelopes or tapes when you print your postage. Graphic ads are also known as ads, slogans or logos.
  • Page 18 8. Select any special services required. 9. Tap Apply. 10. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or the SendPro C will automatically feed the envelopes.
  • Page 19 1. Tap Envelope Printing. 2. Tap Print Mode on the lower left side of the Envelope Printing mail screen. You may have to swipe up on the screen to see this option. 3. Select Seal Only. Pitney Bowes Operator Guide December 2019...
  • Page 20 6. Insert the new ink cartridge and close the cover. The cartridge repositions itself and the Envelope Printer Maintenance screen re-displays. 7. Perform a print test to ensure you get a good test print pattern. Important: Only use genuine Pitney Bowes ink cartridges. Non-Pitney Bowes cartridges can damage your meter. Pitney Bowes...
  • Page 21 The accessories, such as ink cartridges, print heads and similar printing consumables, must be replaced regularly to ensure high print quality. Test prints or sample indicia imprints may not be sent. Pitney Bowes Operator Guide December 2019...
  • Page 22 Part Code Number (PCN) Networked SendKit/w1110 Shipping Labels 6WB-F Direct Thermal Labels 4" x 6" (6 rolls) 745-1 Ink Cartridges Description Capacity Part Code Number (PCN) SendPro® C, SendPro®+ red fluorescent ink cartridge 35 ml 793-5 Pitney Bowes Operator Guide December 2019...
  • Page 23 Backlit self-standing graphical tower display for MP82 scale MP00099 External USB platform scale (12 kg) MT30 External USB platform scale (35 kg) MT70 1D barcode scanner 1E02 Report Printer 1E50 Envelope drop stacker HZ80001 Pitney Bowes Operator Guide December 2019...
  • Page 24 2 - Connectivity information In this section Setting up a wired network connection Setting up a wireless (WiFi) network connection Connecting to a hidden Wi-Fi network Deleting a Wi-Fi network Checking your network connection Checking the MAC address for wired and wireless networks Setting up a proxy server...
  • Page 25 9. Enter the IP Address, Netmask, Gateway, and DNS Address that you recorded in step 2. 10. Tap Connect. NOTE: If your device's model number is 8H00 or 9H00 it will remember the Static IP information Pitney Bowes Operator Guide December 2019...
  • Page 26 Tap the > in the green circle. If you are unable to connect to the internet, if you get authentication errors, or you are unsure of the correct settings for your network, check with your IT department. Pitney Bowes Operator Guide December 2019...
  • Page 27 4. Tap the down arrow next in the Security field and select the security method. 5. Tap Advanced Options to enter a static IP or set up a proxy. 6. Tap Connect when done. Pitney Bowes Operator Guide December 2019...
  • Page 28 3. Tap on the network you want to delete. Note that you can only delete a network to which you have previously connected. The network details display. 4. Tap the Forget button to delete the network connection. Pitney Bowes Operator Guide December 2019...
  • Page 29 1. Tap the Settings (gear) icon in the global toolbar. 2. Tap Wi-Fi. 3. The MAC address appears above the list of wireless networks. Wired: 1. Tap the Settings (gear) icon in the global toolbar. 2. Tap Wired (Ethernet). Pitney Bowes Operator Guide December 2019...
  • Page 30 1. Tap the Settings (gear) icon in the global toolbar. 2. Scroll down to the "Advanced Device Options" section and tap About This C-Series. 3. Scroll down to the "Base Network Info" section and locate the Mac Address field. This contains the Pitney Bowes Operator Guide December 2019...
  • Page 31 Refer to the SendPro C, SendPro+ Connectivity Guide for additional information. You can view or download the guide at the Pitney Bowes support site.
  • Page 32 3 - Managing your machine In this section Adjusting display brightness Adjusting time zone and location code Creating or disabling the security PIN Installing a scale Managing your Australia Post Postage Funds Uploading system logs...
  • Page 33 To create a security pin: 1. Tap the Settings (gear) icon in the global toolbar. 2. Tap the Security PIN option in the Device & Network section of the screen. 3. Tap the Create PIN button. Pitney Bowes Operator Guide December 2019...
  • Page 34 If you forget your Security PIN, tap on the Forgot PIN? link to get help. Installing a scale If you did not install a scale when you installed your device you can do it at any time later. To access step-by-step installation instructions for compatible scales: Pitney Bowes Operator Guide December 2019...
  • Page 35 Pitney Bowes offers two ways to fund postage for mailing (Envelope Printing) on your SendPro® C, SendPro®+: A prepaid account with Pitney Bowes or a credit account with Australia Post. You must choose one payment method. You cannot use credit cards.
  • Page 36 6. Once the upload completes, an upload message bar appears at the bottom of the screen. 7. Tap OK in the message bar. 8. Select another log to upload, or swipe down from the top of the screen and then tap on the Home icon to exit. Pitney Bowes Operator Guide December 2019...
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  • Page 38 4 - Creating Shipping Labels In this section Creating a Sendle account Creating a Shippit account Creating and printing a trackable label Reprinting a trackable label Canceling Sendle or Shippit Trackable Labels Logging out and in of Sendle and Shippit Printing a Trackable Label test print...
  • Page 39 2. Complete the names and email field. 3. Tap Continue. 4. You will now receive an email from Pitney Bowes which provides you with a four-digit verification code. Enter the code and tap Verify. 5. The terms and conditions screen displays. Scroll to the bottom and tap the tick box. Now tap Accept.
  • Page 40 4. Complete the form then click Create Account. 5. Once you create your account you will receive an email from Pitney Bowes to complete your billing details. Please be aware this email can take up to twenty-four hours to arrive.
  • Page 41 Creating Shipping Labels Creating and printing a trackable label 1. Tap Trackable Labels on the Home screen. 2. Tap the SendPro + Sendle and Shippit button. Pitney Bowes Operator Guide December 2019...
  • Page 42 Place the box or envelope on the scale and the weight appears in the weight field. If you do not have a scale, tap on the Parcel Weight field, enter the value using the keypad and then tap Continue. Pitney Bowes Operator Guide December 2019...
  • Page 43 1. On the Carrier screen the three most recently printed labels are displayed. Tap the label you want to reprint. 2. Tap the Reprint label button. To reprint from the View All Shipping History screen: 1. Tap Trackable Labels on the Home screen. 2. Tap View All Shipping History. Pitney Bowes Operator Guide December 2019...
  • Page 44 4. Locate your label in the list. 5. Tap the shipment to open the details screen 6. Tap Cancel Shipment then tap Yes. You are then returned to the carrier screen. Pitney Bowes Operator Guide December 2019...
  • Page 45 3. A four digit verification code will be sent to your email address. Enter the code and tap Verify. Printing a Trackable Label test print You can print a test print to ensure your SendPro C, SendPro+ is communicating with your label printer. 1. Tap Trackable Labels on the Home screen.
  • Page 46 5 - Managing Shipping Labels In this section Adding new addresses to Trackable Labels address book Editing the Trackable Labels sender address Locating missing parcels using Trackable Labels Creating a trackable label preset Sendle and Shippit invoice or billing queries...
  • Page 47 If you wish to track a parcel you have sent via Sendle you can visit Sendle's website by using a browser on your PC. Go to the FAQ section at https://support.sendle.com and look for track my parcel. Pitney Bowes Operator Guide...
  • Page 48 PC. Go to the Payments section at https://support.sendle.com If you have a query with your Shippit invoice you can visit Shippit's website by using a browser on your PC. Go to the Account Maintenance section at https://support.shippit.com/hc/en-us Pitney Bowes Operator Guide December 2019...
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  • Page 50 Refilling postage for your Envelope Printing balance Sending a Domestic Letter Printing a future date Omitting the date from Envelope Printing for SendPro C model with PCN 2H00 Entering weight manually when printing postage on envelopes Using the weighing platform when printing postage on envelopes...
  • Page 51 8. Tap Print Mode to access the Print mode screen. This provides you with different printing modes such as adding graphics to your envelope or adding more postage. You can also choose to only seal envelopes without printing any postage. Pitney Bowes Operator Guide December 2019...
  • Page 52 1. Tap Envelope Printing on the Home screen. 2. Tap Postage Balance. 3. Tap Refill Settings. Refilling postage for your Envelope Printing balance Before you begin: Make sure your device is connected to the internet. Pitney Bowes Operator Guide December 2019...
  • Page 53 Place the envelope on the scale. ii. The weight appears in the weight button on the screen. Without a scale: i. Tap the weight button. ii. Enter the weight of the envelope. iii. Tap Apply. Pitney Bowes Operator Guide December 2019...
  • Page 54 5. The Envelope Printing screen displays the future date. 6. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or the SendPro C will automatically feed the envelopes.
  • Page 55 10. Select any special services required. 11. Tap Apply. 12. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or the SendPro C will automatically feed the envelopes.
  • Page 56 8. Select any special services required. 9. Tap Apply. 10. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or the SendPro C will automatically feed the envelopes.
  • Page 57 Therefore it is important to: Ensure the correct value displays on your machine before printing postage. Ensure that the ink level does not get too low. Recommended: always keep a spare ink cartridge on hand. Pitney Bowes Operator Guide December 2019...
  • Page 58 Adding a graphic to your envelope in Envelope Printing The SendPro C, SendPro+ meter comes with a set of standard graphic images that you can add to your envelopes or tapes when you print your postage. Graphic ads are also known as ads, slogans or logos.
  • Page 59 3. Select Date and Time Stamp. 4. Tap Apply. 5. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or the SendPro C will automatically feed the envelopes.
  • Page 60 7 - Presets In this section Creating presets Selecting Presets Renaming Presets Deleting Presets...
  • Page 61 5. Enter a name for the preset. You can enter up to 32 characters. 6. Tap the green tick when done. Note: When your SendPro C, SendPro+ device enters sleep mode or is switched off it also retains your last used settings.
  • Page 62 2. Tap the Preset button. 3. Tap the three dots on the preset you want to delete. 4. Tap Delete. 5. Tap Delete Preset. 6. Tap the < button to return to the Home screen. Pitney Bowes Operator Guide December 2019...
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  • Page 64 8 - Managing Printing on Envelopes In this section Changing the default refill amounts for printing postage Uploading printing postage transactions Clearing or resetting the number of mailpieces sent Performing Australia Post postal inspections for Envelope Printing 66 Performing postal rate updates or software updates for Envelope Printing (2H30) Viewing the total spent on printing postage Viewing the Envelope Printing postage refill history...
  • Page 65 If you lock your device or turn it off for any extended period of time, it automatically uploads your transactions when you power it up again. If you see the message "Sync Transaction Data" or "Sync USPS Transaction Data", it mean you need to upload your transactions. Pitney Bowes Operator Guide December 2019...
  • Page 66 Envelope Printing You are automatically notified 1. When a postal inspection is required, you are notified automatically by the message on the Envelope Printing home screen: "Inspection Due. Perform a balance inquiry or a refill" Pitney Bowes Operator Guide December 2019...
  • Page 67 Performing postal rate updates or software updates for Envelope Printing (2H30) Automatic updates: SendPro C, SendPro+ meter updates postal rates and software automatically. Keep your meter turned on and connected to your network to get your automatic updates, as updates are downloaded during the evening hours.
  • Page 68 2. If an update is available, the meter displays a progress bar showing the status of the download and installation. 3. Once the download and install process completes, you see the message "Finalizing Update". Pitney Bowes Operator Guide December 2019...
  • Page 69 Tap Preferences and set how to you want to identify the accounts. 7. Set the report period. Refer to Setting the Envelope Printing Report Period in Related articles. 8. Tap View & print reports. Pitney Bowes Operator Guide December 2019...
  • Page 70 The End date of fiscal year is determined based on the start date you enter. It cannot be entered manually. 8. Select the Default reporting period field. a. Select a report period type. b. Select OK. Pitney Bowes Operator Guide December 2019...
  • Page 71 5. Tap the back key on the numeric keypad to remove the existing amount. 6. Enter your threshold amount. 7. Tap Apply. 8. Tap the back arrow button to return to the Envelope Printing screen. Pitney Bowes Operator Guide December 2019...
  • Page 72 9 - View Print Reports In this section Printing a receipt when refilling postage for Envelope Printing Viewing the total spent on printing postage Viewing the Envelope Printing postage refill history Printing a report for the number of mailpieces sent Printing a funds report for postage printing...
  • Page 73 Printing a report for the number of mailpieces sent 1. Tap Envelope Printing on the Home screen. 2. Tap the Pieces button in the Mail screen. 3. Tap Print Report. 4. Tap SendPro C Envelope Printer. Pitney Bowes Operator Guide December 2019...
  • Page 74 To print the funds report: 1. Tap Envelope Printing on the Home screen 2. Tap the piece count in the upper right. 3. Tap Print Report. 4. Tap SendPro C Envelope Printer. 5. Feed an envelope through the machine. Pitney Bowes Operator Guide...
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  • Page 76 Cleaning the print nozzles Installing the ink cartridge Cleaning the printhead Cleaning the moistener brush and wick assembly on the SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto models with PCN 2H30 and 8H00 Filling the moistener tank on the SendPro C Lite, SendPro C,...
  • Page 77 If you get a bad test print pattern, clean your print nozzles to try to correct the problem. 1. Tap the Settings (gear) icon in the global toolbar. 2. Scroll down to the Envelope Printer Settings section. 3. Tap the Envelope Printer Maintenance button. 4. Tap Clean Print Nozzle. Pitney Bowes Operator Guide December 2019...
  • Page 78 6. Insert the new ink cartridge and close the cover. The cartridge repositions itself and the Envelope Printer Maintenance screen re-displays. 7. Perform a print test to ensure you get a good test print pattern. Important: Only use genuine Pitney Bowes ink cartridges. Non-Pitney Bowes cartridges can damage your meter. Cleaning the printhead If you clean the print nozzle and you still get a bad test print pattern, try cleaning the printhead.
  • Page 79 Mail Machine Maintenance 7. Squeeze the tabs on either side of the printhead. 8. Lift and tilt the printhead gently to the right. Pitney Bowes Operator Guide December 2019...
  • Page 80 Mail Machine Maintenance 9. Pull the printhead up and out of the holder. Pitney Bowes Operator Guide December 2019...
  • Page 81 10. Note the location of the plastic alignment tabs and the orientation of the printhead so that you can reinstall it properly after cleaning. 11. Clean off the printhead by wiping surface of the print head shown here with a dry, lint-free cloth or foam swab. Pitney Bowes Operator Guide December 2019...
  • Page 82 13. Reinsert the printhead by squeezing the tabs on either side of the printhead and sliding the plastic alignment pins into the lower slot of the printhead holder. 14. Gently push the printhead into place until it snaps into position. Pitney Bowes Operator Guide December 2019...
  • Page 83 Bad Test Print Cleaning the moistener brush and wick assembly on the SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto models with PCN 2H30 and 8H00 If the moistener tank is full and your envelopes are not sealing properly, clean the moistener brush and wick.
  • Page 84 Mail Machine Maintenance 1. Unscrew the plastic thumbscrew under the moistener base. 2. Lift the moistener brush assembly off the top of the moistener base. Pitney Bowes Operator Guide December 2019...
  • Page 85 Mail Machine Maintenance 3. Turn the assembly over and slide the moistener brush out of the holder. 4. Locate the wick (with metal grate) on moistener base. Pitney Bowes Operator Guide December 2019...
  • Page 86 9. Replace the moistener brush assembly on top of the moistener base and secure with the plastic thumbscrew. Filling the moistener tank on the SendPro C Lite, SendPro C, SendPro+, models with PCN 2H30 or 8H00 1. Check the level of sealing solution in your moistener tank.
  • Page 87 Sealing issues can be caused by: not enough sealant in the moistener tank not placing the envelope correctly on the feed deck problems with the moistener brush or wick Use this checklist to avoid envelope sealing issues: Pitney Bowes Operator Guide December 2019...
  • Page 88 Otherwise, the moistener cannot wet the flap. If the moistener tank is full, and your envelopes are still not sealing correctly, clean or replace your moistener brush and wick. Feeding envelopes When feeding mail: Pitney Bowes Operator Guide December 2019...
  • Page 89 Make sure and remove all the dust and debris. Moving your device Follow these steps and precautions to move your device safely. These apply whether you are moving your meter across the room or to a new facility. Pitney Bowes Operator Guide December 2019...
  • Page 90 6. Unplug the power cable and pack it with the meter. 7. Once in the new location, re-install any USB cables and peripherals. 8. Plug the power cord into the meter and power outlet. 9. Re-install the ink cartridge. 10. Re-install the moistener assembly. Pitney Bowes Operator Guide December 2019...
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  • Page 92 11 - Supplies In this section Supplies, ink cartridges, and options...
  • Page 93 Part Code Number (PCN) Networked SendKit/w1110 Shipping Labels 6WB-F Direct Thermal Labels 4" x 6" (6 rolls) 745-1 Ink Cartridges Description Capacity Part Code Number (PCN) SendPro® C, SendPro®+ red fluorescent ink cartridge 35 ml 793-5 Pitney Bowes Operator Guide December 2019...
  • Page 94 Backlit self-standing graphical tower display for MP82 scale MP00099 External USB platform scale (12 kg) MT30 External USB platform scale (35 kg) MT70 1D barcode scanner 1E02 Report Printer 1E50 Envelope drop stacker HZ80001 Pitney Bowes Operator Guide December 2019...
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  • Page 96 12 - Machine Information In this section Australia Post requirements Sections of the meter impression Postal Security Device Parts of the machine Connections on the back of the machine Setting up a wired network connection Setting up a wireless (WiFi) network connection Connecting to a hidden Wi-Fi network Deleting a Wi-Fi network Checking your network connection...
  • Page 97 Mail must have the correct amount of postage shown. If you move to another location, you must update Pitney Bowes. If you have an Australia Post Business Credit account you must also contact the Australia Post Credit Management team.
  • Page 98 Australia Post. This technology eliminates the need for Australia Post to perform physical inspections, thereby making your mailing system easier and more convenient for you to use. Pitney Bowes Operator Guide December 2019...
  • Page 99 7. Paper jam lever - Normally engaged. If a stall occurs on the transport deck, turn this to disengage the rollers and clear the envelope, post card or tape strip. 8. Envelope stacker - This is where mail is deposited after the postage is applied to the piece of mail. Pitney Bowes Operator Guide December 2019...
  • Page 100 Machine Information Connections on the back of the machine All SendPro C models have these connection options: 1. USB port type A host - use for: External printer Barcode scanner External scale 2. USB port, type B host - use for: Service operations 3.
  • Page 101 3. Choose your WiFi network from the list. If your WiFi network is hidden, tap Add Network to add it. 4. Enter your WiFi password and identity. Tip: Use the show password option to make sure that your password is entered correctly. Pitney Bowes Operator Guide December 2019...
  • Page 102 1. Tap the Settings (gear) icon in the global toolbar. 2. Tap Wi-Fi in the Device & Network section to see a list of available networks. 3. Tap the Add Network button at the top of the Wi-Fi screen. Pitney Bowes Operator Guide December 2019...
  • Page 103 6. Tap Connect when done. Deleting a Wi-Fi network 1. Tap the Settings (gear) icon in the global toolbar. 2. Tap Wi-Fi in the Device & Network section to see a list of available networks. Pitney Bowes Operator Guide December 2019...
  • Page 104 You can check to make sure your device has access to all of the required internet services by using the network checking application. These provide updates on rate information, sync your transaction data, and refill postage funds for the Pitney Bowes Operator Guide December 2019...
  • Page 105 1. Tap the Settings (gear) icon in the global toolbar. 2. Tap Wi-Fi. 3. The MAC address appears above the list of wireless networks. Wired: 1. Tap the Settings (gear) icon in the global toolbar. 2. Tap Wired (Ethernet). Pitney Bowes Operator Guide December 2019...
  • Page 106 1. Tap the Settings (gear) icon in the global toolbar. 2. Scroll down to the "Advanced Device Options" section and tap About This C-Series. 3. Scroll down to the "Base Network Info" section and locate the Mac Address field. This contains the Pitney Bowes Operator Guide December 2019...
  • Page 107 Refer to the SendPro C, SendPro+ Connectivity Guide for additional information. You can view or download the guide at the Pitney Bowes support site.
  • Page 108 Dimensions: 16 ½” L x 15 ½” W x 11 ¼” H / 419 mm L x 394 mm W x 286 mm H Weight: 17.6 lbs / 8 kgs Throughput (Letters Per Minute): Pitney Bowes Operator Guide December 2019...
  • Page 109 25.4 mm x 180 mm Tapes and Strips: Self-adhesive, dual tape strip for use on mailpieces that are too thick/large to run in the machine. Ideal for adding postage to oversized envelopes and packages. Pitney Bowes Operator Guide December 2019...
  • Page 110 13 - Safety In this section Lithium ion battery Agency compliance information Scale Safety...
  • Page 111 This product contains a lithium ion battery. The battery must be recycled or disposed of properly. If you are leasing this product, you must return it to Pitney Bowes. Alternatively, contact your local waste disposal or recycle facility for instructions on how to dispose of it properly.
  • Page 112 Use this equipment only for its intended purpose. Always follow the specific occupational safety and health standards for your workplace. Use only Pitney Bowes approved direct thermal label media. Always follow the specific occupational safety and health standards prescribed for your workplace.
  • Page 113 Caution: In case of an ink spill, leaking ink or excessive ink accumulation, immediately disconnect the power cord from the wall plug and contact Pitney Bowes. Customer Service Representatives are available Monday through Friday, 9:00am - 5:00pm. It is certified that the system complies with all applicable Directives of the European Union.
  • Page 114 14 - Technical Support In this section Contacting Pitney Bowes...
  • Page 115 Contacting Pitney Bowes Your system information Be sure to have the following information available before contacting Pitney Bowes Technical Support: Product Name: SendPro® C, SendPro®+ Digital Postage Meter PCN and serial number: check the label under the front cover of the machine.
  • Page 116 15 - Third party software In this section Third party software...
  • Page 117 Third party software Third party software Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under permission from PBI’s licensors. Any special terms and conditions that apply to such software are provided below: This product contains the following software: Okhttp3 which is licensed under the Apache License, Version number 2.0.
  • Page 118 Linux kernel under the terms of the GPL, without charge except for the cost of the media, shipping, and handling, upon written request to PBI. Such requests should be sent by e-mail to iptl@pb.com. Pitney Bowes Operator Guide December 2019...
  • Page 119 Third party software Pitney Bowes Operator Guide December 2019...

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