Pitney Bowes SendPro С User Manual
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Pitney Bowes SendPro С User Manual

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Shipping & Mailing
Postage Meters
SendPro® C,
SendPro®+
User Guide
UK English Edition
SV63242-gb Rev. C
November 2020

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Summary of Contents for Pitney Bowes SendPro С

  • Page 1 Shipping & Mailing Postage Meters SendPro® C, SendPro®+ User Guide UK English Edition SV63242-gb Rev. C November 2020...
  • Page 2 Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is...

  • Page 3: Table Of Contents

    Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Deleting a Wi-Fi network Checking your network connection Finding the MAC address for wired and wireless networks Setting up a proxy server Pitney Bowes User Guide November 2020...
  • Page 4 Modifying a Parcel Shipping cost account Creating a Parcel Shipping preset Setting a transaction limit for Parcel Shipping labels Setting the label options for Parcel Shipping labels Emailing tracking numbers for Parcel Shipping labels Pitney Bowes User Guide November 2020...
  • Page 5 Changing the default refill amounts for printing postage Uploading postage transactions Clearing or resetting the number of mailpieces sent Performing Royal Mail postal inspections for Envelope Printing Performing postal rate updates or software updates for Envelope Printing Running postage printing account reports Pitney Bowes User Guide November 2020...
  • Page 6 Moving your device 11 - Supplies Supplies 12 - Device Information Royal Mail requirements Sections of the meter impression Postal Security Device Parts of the SendPro C, SendPro+ Connections on the back of the device Specifications Pitney Bowes User Guide November 2020...
  • Page 7 13 - Safety Important safety notes 14 - Technical Support Contacting Pitney Bowes 15 - Third party software Third party software Pitney Bowes User Guide November 2020...

  • Page 8: Quick Start Guide

    1 - Quick start guide In this section Navigating the Home screen Printing a Parcel Shipping label Tracking a parcel What are Cost Accounts? Adding a Parcel Shipping cost account Printing postage on envelopes What is Accounting Adding an Envelope Printing account Sending post by First Class Printing a custom or standard graphic Using the scale when printing postage...

  • Page 9: Navigating The Home Screen

    The application drawer (3) at the bottom of the screen provides access to a variety of applications to support and enhance your SendPro C, SendPro+ device. For example, you can obtain tracking information (Shipping History), access address information (Address Book) and even check your network connection (Check Network). Pitney Bowes User Guide November 2020...
  • Page 10 4. Network - View the current network type (wireless or Ethernet) and status and strength (for wireless connection). Allows you to turn wireless connection on or off. The icon here represents a wireless connection. 5. Profile - Sign out of Parcel Shipping or lock your SendPro C, SendPro+device. Pitney Bowes User Guide November 2020...

  • Page 11: Printing A Parcel Shipping Label

    Printing a Parcel Shipping label Print Parcel Shipping labels to get the best pricing for Royal Mail or ParcelForce® parcel services. 1. Tap Parcel Shipping on the Home screen. 2. Tap Royal Mail and ParcelForce. Pitney Bowes User Guide November 2020...
  • Page 12 3. Add the sender address. Use the address book icon or enter it manually. 4. Select a cost account, if enabled. If this field contains an account, check the account is correct. 5. Tap Continue. Pitney Bowes User Guide November 2020...
  • Page 13 Tick the Save contact box to save the address to the address book. 7. Tap Continue. 8. Enter the size of the parcel in centimetres within the Dimensions boxes. 9. Tap the Weight button. Pitney Bowes User Guide November 2020...
  • Page 14 Tap the Scale radio button, then place the parcel on the scale. Tap Apply, then Continue or b. Manually enter the weight of the parcel if you know the weight. Tap Apply, then Continue. 11. Tap the service you wish to use, in this example, 1st Class. Pitney Bowes User Guide November 2020...
  • Page 15 1 • Quick start guide 12. Tap Extra Services if required. If you are not adding any special services, go to step 15. Pitney Bowes User Guide November 2020...
  • Page 16 1 • Quick start guide 13. Tap the desired extra service. 14. Tap Apply to confirm the extra services. Pitney Bowes User Guide November 2020...
  • Page 17 15. Tap the Label Options icon to add a memo onto the label. Enter further information about your parcel, if prompted. When complete, tap Continue. Alternatively, tap Print to print the label. 16. Tap Print. 17. The carrier screen reappears. You can now print another label. Pitney Bowes User Guide November 2020...

  • Page 18: Tracking A Parcel

    4. (Optional) Enter a description of the account, up to 200 characters. 5. Tap Enter (green check mark) when done. You can use the same types of characters as for the account name. 6. Tap Active or Inactive, whichever is appropriate for this account. Pitney Bowes User Guide November 2020...

  • Page 19: Printing Postage On Envelopes

    5. Preview or add graphics. 6. View the total postage amount. 7. Tap the date to view the date options. 8. Tap the weight icon to view the weighing options (enter weight manually or using a scale). Pitney Bowes User Guide November 2020...

  • Page 20: What Is Accounting

    Obtain information such as postal classes used and the cost of postage. Adding an Envelope Printing account Create accounts to record Envelope Printing usage by department. 1. Tap Envelope Printing on the Home screen. 2. Tap Account. Pitney Bowes User Guide November 2020...

  • Page 21: Sending Post By First Class

    4. Tap Start Over to display a list of all the available classes. 5. Tap Royal Mail First Class. 6. Tap Letter. 7. Tap Apply. 8. Place the envelope on the scale. The weight appears in the weight button on the screen. Pitney Bowes User Guide November 2020...

  • Page 22: Printing A Custom Or Standard Graphic

    1. Tap Envelope Printing on the Home screen. 2. Weigh your envelope, select a class, and select any special services required. 3. Tap Graphics on the Envelope Printing screen. 4. Select the graphic you want from the list of available graphics. Pitney Bowes User Guide November 2020...

  • Page 23: Using The Scale When Printing Postage

    Start to feed the envelopes. Sealing envelopes Use the moistener on your device to seal your envelopes. You can seal envelopes whether you are printing postage or only sealing the envelopes (no postage is printed). Pitney Bowes User Guide November 2020...

  • Page 24: Sealing The Envelope Only

    Use Seal Only mode to seal envelopes without printing anything. 1. Tap Envelope Printing on the Home screen. 2. Tap Print Mode. You may need to swipe up on the screen to see this option. 3. Select Seal Only. 4. Tap Apply. Pitney Bowes User Guide November 2020...

  • Page 25: Filling The Moistener Tank

    3. If the tank is empty, allow 30 minutes for the moistener brush and wick to get completely saturated. Replacing the ink cartridge Replace your ink cartridge promptly when the low ink warning appears. You must maintain an adequate ink supply to keep the device in optimal working condition. Pitney Bowes User Guide November 2020...
  • Page 26 2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Ink. 4. Lift the top cover. The ink cartridge moves to the front position. 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. Pitney Bowes User Guide November 2020...

  • Page 27: Printing A Test Pattern

    9. Print a test pattern to ensure that your ink cartridge installed properly. Printing a test pattern Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge. 1. Tap Settings on the toolbar. Pitney Bowes User Guide November 2020...
  • Page 28 If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Good Test Print Bad Test Print Pitney Bowes User Guide November 2020...

  • Page 29: Supplies

    Pitney Bowes® Envelopes DL+ Gummed Window White 90gsm - pk1000 PBENV15 Pitney Bowes® Envelopes DL+ Gummed Plain White 90gsm - pk1000 PBENV16 Pitney Bowes® Envelopes C5+ Gummed Standard Window White 90gsm - pk500 PBENV8 Pitney Bowes® Envelopes C5+ Gummed Plain White 90gsm - pk500 PBENV5 Pitney Bowes®...
  • Page 30 Continuous Direct Thermal Labels - 1 Roll 117317P Optional Accessories Description Part Code Number (PCN) Integrated scale MP81 External USB platform scale 15 kg MT30 External USB platform scale 35 kg MT70 USB Hub 1E85026 Envelope drop stacker HZ80001 Pitney Bowes User Guide November 2020...
  • Page 31 2 - Connectivity information In this section Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Deleting a Wi-Fi network Checking your network connection Finding the MAC address for wired and wireless networks Setting up a proxy server...

  • Page 32: Connectivity Information

    2 • Connectivity information Setting up a wired network connection Use a network cable to connect your SendPro C, SendPro+ device to the Pitney Bowes Data Center with a wired connection. First, determine the connection type: 1. Tap Settings on the toolbar.

  • Page 33: Setting Up A Wireless (Wi-Fi) Network Connection

    Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list. 1. Tap Settings on the toolbar. 2. Tap Wi-Fi in the Device & Network section to see a list of available networks. Pitney Bowes User Guide November 2020...

  • Page 34: Deleting A Wi-Fi Network

    Deleting a Wi-Fi network Delete a network if you don't want your device to automatically connect to a network or you need to resolve a wireless network issue. 1. Tap Settings on the toolbar. Pitney Bowes User Guide November 2020...

  • Page 35: Checking Your Network Connection

    The app helps diagnose issues if you cannot connect to the internet. If your device is behind a firewall, you may need an IT professional or someone who has access to your network configuration to provide access to these services. Open and run network checking application: Pitney Bowes User Guide November 2020...

  • Page 36: Finding The Mac Address For Wired And Wireless Networks

    Your device contains two MAC addresses. However, depending on your chosen connection method it will only be using one MAC address. Connecting via a Wireless connection 1. Tap Settings on the toolbar. 2. Tap Wi-Fi. 3. The MAC address appears above the list of wireless networks. Pitney Bowes User Guide November 2020...
  • Page 37 5. Tap Close, then the back-arrow to return to the Home screen. If the MAC address does not display, try these steps: 1. Tap the Settings icon in the toolbar. 2. Scroll down to the "Advanced Device Options" section and tap About This Device. Pitney Bowes User Guide November 2020...

  • Page 38: Setting Up A Proxy Server

    If you select DHCP, tap on the drop-down arrow next to Proxy Setting and select Manual. 4. For Proxy Hostname enter the IP address or, HTTP or HTTPS proxy address of your proxy server. Pitney Bowes User Guide November 2020...
  • Page 39 7. If your Proxy Server requires authentication, select the Need Authentication check box and additional fields will appear. a. Enter the Proxy Username. This may be case sensitive for some proxy servers. b. Enter the Proxy Password. This is case sensitive for proxy servers. Pitney Bowes User Guide November 2020...
  • Page 40 3 - Managing your device In this section Installing the SendPro C, SendPro+ Adjusting display brightness Adjusting time zone and location code Creating or disabling the security PIN Installing a scale Managing your Royal Mail Postage Funds Uploading system logs...

  • Page 41: Managing Your Device

    (wired or wireless) you wish to use. Choose your connection type Wired Takes about 10 minutes Requires an available internet jack and power outlet Wireless Takes about 15 minutes Requires access to a wireless network and power outlet Pitney Bowes User Guide November 2020...
  • Page 42 Open the box Here's a diagram and explanation of the items you should find in your box. If anything is missing, please contact Pitney Bowes. Unpack the device Warning: Do not connect the SendPro C, SendPro+ to a power source yet and be sure to grab the entire feeder and not just the flap.
  • Page 43 3 • Managing your device Remove all the packing materials from your device. Install the printhead 1. Open the cover to access the ink carriage. Pitney Bowes User Guide November 2020...
  • Page 44 3 • Managing your device 2. Remove the packing tape from the ink carriage. 3. Open the ink carriage guard. 4. Unwrap the printhead and remove the protective strip. Pitney Bowes User Guide November 2020...
  • Page 45 5. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Warning: This step is critical to prevent system damage. 6. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly. Pitney Bowes User Guide November 2020...
  • Page 46 3 • Managing your device Install the ink cartridge 1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge. 2. Install the ink cartridge and close the guard. Pitney Bowes User Guide November 2020...
  • Page 47 3 • Managing your device 3. Close the cover. Connect the device to a power source Connect the device to a power source and turn on the power switch. Pitney Bowes User Guide November 2020...

  • Page 48: Adjusting Display Brightness

    4. Tap the back-arrow or Home icon to exit the Settings screen. Adjusting time zone and location code When you move your device to a new location or install a new scale, you may need to modify the location and time zone values. Pitney Bowes User Guide November 2020...

  • Page 49: Creating Or Disabling The Security Pin

    3. Tap Change PIN or Turn OFF Security PIN. 4. You will be prompted to enter the current security PIN for either option. Manually lock your device 1. Tap the user profile icon in the upper right corner of the toolbar. Pitney Bowes User Guide November 2020...

  • Page 50: Installing A Scale

    Managing your Royal Mail Postage Funds Pitney Bowes offers two ways to fund postage for your device: A prepaid account called Postage by Phone or a credit account called Purchase Power. You must choose one payment method. You cannot use credit cards with Purchase Power.

  • Page 51: Uploading System Logs

    7. Tap OK or Got It in the message bar. 8. Select another log to upload, or swipe down from the top of the screen and then tap on the Home icon to exit. Pitney Bowes User Guide November 2020...
  • Page 52 4 - Creating Parcel Shipping Labels In this section Signing in to and out of Parcel Shipping Printing a Parcel Shipping label Printing a Parcel Shipping label from the address book Creating a new sender address for Parcel Shipping Editing the sender address for Parcel Shipping Reprinting a Parcel Shipping label Getting a refund for a Parcel Shipping label...

  • Page 53: Creating Parcel Shipping Labels

    1. Tap the user profile icon in the upper right corner of the toolbar to sign out of Parcel Shipping. 2. Select Sign out. Printing a Parcel Shipping label Print Parcel Shipping labels to get the best pricing for Royal Mail or ParcelForce® parcel services. Pitney Bowes User Guide November 2020...
  • Page 54 4 • Creating Parcel Shipping Labels 1. Tap Parcel Shipping on the Home screen. 2. Tap Royal Mail and ParcelForce. 3. Add the sender address. Use the address book icon or enter it manually. Pitney Bowes User Guide November 2020...
  • Page 55 Tick the Save contact box to save the address to the address book. 7. Tap Continue. 8. Enter the size of the parcel in centimetres within the Dimensions boxes. Pitney Bowes User Guide November 2020...
  • Page 56 Tap the Scale radio button, then place the parcel on the scale. Tap Apply, then Continue or b. Manually enter the weight of the parcel if you know the weight. Tap Apply, then Continue. 11. Tap the service you wish to use, in this example, 1st Class. Pitney Bowes User Guide November 2020...
  • Page 57 4 • Creating Parcel Shipping Labels 12. Tap Extra Services if required. If you are not adding any special services, go to step 15. Pitney Bowes User Guide November 2020...
  • Page 58 4 • Creating Parcel Shipping Labels 13. Tap the desired extra service. 14. Tap Apply to confirm the extra services. Pitney Bowes User Guide November 2020...
  • Page 59 15. Tap the Label Options icon to add a memo onto the label. Enter further information about your parcel, if prompted. When complete, tap Continue. Alternatively, tap Print to print the label. 16. Tap Print. 17. The carrier screen reappears. You can now print another label. Pitney Bowes User Guide November 2020...

  • Page 60: Printing A Parcel Shipping Label From The Address Book

    4. Tap the edit icon. 5. Make your edits and tap Save. You are returned to the address book. Reprinting a Parcel Shipping label Reprint a Parcel Shipping label if it does not print correctly. Pitney Bowes User Guide November 2020...

  • Page 61: Getting A Refund For A Parcel Shipping Label

    4. Tap the label to open the details screen. 5. Tap Void Label. 6. Tap the tick box to confirm you accept the terms and conditions. 7. Tap Continue. 8. Press the back button twice to return to the Home screen. Pitney Bowes User Guide November 2020...
  • Page 62 5 - Managing Parcel Shipping Labels In this section Use SendPro Online Global to perform these tasks Using the Parcel Shipping address book Adding new addresses to the Parcel Shipping address book Searching addresses in the Parcel Shipping address book Editing addresses in the Parcel Shipping address book Deleting addresses from the Parcel Shipping address book What are Cost Accounts?

  • Page 63: Managing Parcel Shipping Labels

    Store commonly used addresses in the address book. This prevents you manually entering addresses when you print Parcel Shipping labels. Tap Address Book in the application drawer at the bottom of the Home screen. Use this screen to add, edit or delete addresses within the book. Pitney Bowes User Guide November 2020...

  • Page 64: Adding New Addresses To The Parcel Shipping Address Book

    Edit addresses in the address book when you want to change any of the address information. 1. Tap Address Book in the application drawer at the bottom of the Home screen. 2. Tap the address you want to edit. Pitney Bowes User Guide November 2020...

  • Page 65: Deleting Addresses From The Parcel Shipping Address Book

    1. Tap Address Book in the application drawer at the bottom of the Home screen. 2. Select the address you want to delete. 3. Tap the Delete icon. 4. Tap Delete to confirm. Pitney Bowes User Guide November 2020...

  • Page 66: What Are Cost Accounts

    Create cost accounts to record Parcel Shipping usage by department. 1. Tap Shipping Cost Accounts in the application drawer at the bottom of the Home screen. 2. Tap the plus sign + in the upper left corner of the Cost Accounts screen. Pitney Bowes User Guide November 2020...

  • Page 67: Modifying A Parcel Shipping Cost Account

    5. Tap the tick box for Make this my default Cost Account to make this account the default. 6. Tap the Description field to change the description. 7. Tap Apply when done with all your changes. Pitney Bowes User Guide November 2020...

  • Page 68: Creating A Parcel Shipping Preset

    Set a transaction limit to prevent Parcel Shipping labels being printed over a certain amount. You must be logged in as an Administrator to use this feature. 1. Tap Settings on the toolbar. 2. Tap Label Options in Shipping Settings. Pitney Bowes User Guide November 2020...

  • Page 69: Setting The Label Options For Parcel Shipping Labels

    3. Tap the Send tracking emails to recipients and Send tracking emails to myself (or the sender) tick boxes, as desired. 4. (Optional) Enter the subject in the Customize the email subject line field. 5. Tap the back arrow to return to the previous screen. Pitney Bowes User Guide November 2020...
  • Page 70 6 - Printing on envelopes In this section Printing postage on envelopes Checking the available funds for printing postage Refilling postage for your Envelope Printing balance What is Accounting Adding an Envelope Printing account What are sub accounts and sub sub accounts Editing an account Deleting a Envelope Printing account Sending post by First Class...

  • Page 71: Printing On Envelopes

    5. Preview or add graphics. 6. View the total postage amount. 7. Tap the date to view the date options. 8. Tap the weight icon to view the weighing options (enter weight manually or using a scale). Pitney Bowes User Guide November 2020...

  • Page 72: Checking The Available Funds For Printing Postage

    Check your funds for printing postage on your device at any time. View your available funds on the Postage Balance button in the Envelope Printing screen. To view the amount available in your postage account at Pitney Bowes: 1. Tap Envelope Printing on the Home screen.

  • Page 73: What Is Accounting

    Obtain information such as postal classes used and the cost of postage. Adding an Envelope Printing account Create accounts to record Envelope Printing usage by department. 1. Tap Envelope Printing on the Home screen. 2. Tap Account. Pitney Bowes User Guide November 2020...

  • Page 74: What Are Sub Accounts And Sub Sub Accounts

    The Envelope Printing accounting structure can have up to a three level hierarchy: account (top level of the hierarchy) sub account (next possible level of the hierarchy) sub sub account (last possible level of the hierarchy) Pitney Bowes User Guide November 2020...

  • Page 75: Editing An Account

    1. Tap Envelope Printing on the Home screen. 2. Tap Account. 3. Tap the Preferences icon at the top right of the screen. 4. Tap Manage Accounts. 5. Tap Edit account. 6. Tap the account you want to edit. Pitney Bowes User Guide November 2020...

  • Page 76: Deleting A Envelope Printing Account

    7. Tap OK. 8. Tap Yes, delete account to confirm. 9. Tap OK. 10. Tap the back-arrow to return to the list of accounts. 11. Tap Cancel to return to the Envelope Printing screen. Pitney Bowes User Guide November 2020...

  • Page 77: Sending Post By First Class

    Using the scale when printing postage Use the scale to weigh your mail and calculate the correct postage for you. 1. Tap Envelope Printing on the Home screen. 2. Tap the weight button. 3. Tap Scale. Pitney Bowes User Guide November 2020...

  • Page 78: Entering The Weight Manually When Printing Postage

    Start to feed the envelopes. Sealing envelopes Use the moistener on your device to seal your envelopes. You can seal envelopes whether you are printing postage or only sealing the envelopes (no postage is printed). Pitney Bowes User Guide November 2020...

  • Page 79: Sealing The Envelope Only

    Use Seal Only mode to seal envelopes without printing anything. 1. Tap Envelope Printing on the Home screen. 2. Tap Print Mode. You may need to swipe up on the screen to see this option. 3. Select Seal Only. 4. Tap Apply. Pitney Bowes User Guide November 2020...

  • Page 80: Zeroing The Scale

    For up-to-date refund guidelines, refer to the Royal Mail website. To request a refund via Royal Mail: 1. Don't post the items. 2. Remove the contents and start again with a new envelope. Pitney Bowes User Guide November 2020...

  • Page 81: Printing A Custom Or Standard Graphic

    Add your own custom logo or graphics to your device. You can store up to five custom graphics. To order a custom graphic, visit pitneybowes.com/uk and Sign In to your Account. Standard graphics Your device has a set of standard graphic images that you can add when you print postage. Pitney Bowes User Guide November 2020...

  • Page 82: Adding A Custom Text Message

    Print a graphic without printing postage such as the Received graphic on incoming mail. 1. Tap Envelope Printing on the Home screen. 2. Tap Print Mode. 3. Select Graphic Only. 4. Tap Apply. 5. Tap Graphic. 6. Tap Graphics then select your graphic. Pitney Bowes User Guide November 2020...

  • Page 83: Printing Only The Date And Time

    3. Select Date and Time Stamp. 4. Tap Apply. 5. Place the envelope or envelopes on the feed deck. Depending on the SendPro C, SendPro+ model you have, feed the envelopes manually or tap Start to feed the envelopes. Pitney Bowes User Guide November 2020...

  • Page 84: Presets

    7 - Presets In this section Creating presets Selecting a Preset Renaming a Preset Deleting a Preset...

  • Page 85: Creating Presets

    3. Tap the three dots on the preset you wish to rename. 4. Tap Rename. 5. Enter the new name using the onscreen keyboard. 6. Tap the green tick when done. 7. Tap the < button to return to the Home screen. Pitney Bowes User Guide November 2020...

  • Page 86: Deleting A Preset

    2. Tap the Preset button. 3. Tap the three dots on the preset you wish to delete. 4. Tap Delete. 5. Tap Delete Preset. 6. Tap the < button to return to the Home screen. Pitney Bowes User Guide November 2020...
  • Page 87 8 - Managing Printing on Envelopes In this section Changing the default refill amounts for printing postage Uploading postage transactions Clearing or resetting the number of mailpieces sent Performing Royal Mail postal inspections for Envelope Printing 89 Performing postal rate updates or software updates for Envelope Printing Running postage printing account reports Setting the postage printing account report period...

  • Page 88: Managing Printing On Envelopes

    If you lock your device or turn it off for any extended period, it automatically uploads your transactions when you power it up again. If you see the message "Sync your data", it means you need to upload your transactions. Pitney Bowes User Guide November 2020...

  • Page 89: Clearing Or Resetting The Number Of Mailpieces Sent

    Printing home screen: "Inspection Due. Perform a balance inquiry or a refill". 1. If accounting is enabled, you must first tap Account and select an account. 2. Tap Balance Inquiry or Refill Postage to fulfill the inspection requirements. Pitney Bowes User Guide November 2020...

  • Page 90: Performing Postal Rate Updates Or Software Updates For Envelope Printing

    2. If new rates are available, your device downloads and installs the updates. Manual software updates 1. Tap Rates and Updates on the Home screen. Swipe the screen up to access the second row of buttons. Pitney Bowes User Guide November 2020...
  • Page 91 2. If an update is available, your device displays a progress bar showing the status of the download and installation. 3. Once the download and install process completes, you see the message "Update Successful". Pitney Bowes User Guide November 2020...

  • Page 92: Running Postage Printing Account Reports

    Define the reporting period of an account report by setting the start and end dates of the report. 1. Tap Envelope Printing on the Home screen. 2. Tap Account. 3. Tap the Menu icon. 4. Tap Manage Accounts. 5. Tap the Reports link in the Accounts section. 6. Tap Report period. Pitney Bowes User Guide November 2020...

  • Page 93: Setting The Postage Printing Account Report Preferences

    Set the low funds warning to warn you when your available funds for printing postage reach a certain amount. Use this warning as a reminder to add more postage to your device. 1. Tap Envelope Printing on the Home screen. 2. Tap Postage Balance. Pitney Bowes User Guide November 2020...
  • Page 94 5. Tap the back key on the numeric keypad to remove the existing amount. 6. Enter your threshold amount. 7. Tap Apply. 8. Tap the back-arrow button to return to the Envelope Printing screen. Pitney Bowes User Guide November 2020...
  • Page 95 9 - View and Print Reports In this section Printing a receipt when refilling postage for Envelope Printing 96 Viewing the total spent on printing postage Viewing the Envelope Printing postage refill history Printing a funds report...

  • Page 96: Printing A Receipt When Refilling Postage For Envelope Printing

    4. Tap on a postage refill to open a Refill Receipt. Note: At this time, you can only view the report. Printing a funds report Print a funds report if you need a report showing the total number of mailpieces sent. Pitney Bowes User Guide November 2020...
  • Page 97 1. Tap Envelope Printing on the Home screen. 2. Tap Pieces. 3. Tap Print Report. 4. Tap SendPro C Envelope Printer. 5. Feed the envelope through the device. 6. Tap the back-arrow to return to the Envelope Printing screen. Pitney Bowes User Guide November 2020...

  • Page 98: 10 - Maintenance

    10 - Maintenance In this section Printing a test pattern Cleaning the printhead Replacing the ink cartridge Installing the printhead Cleaning the moistener brush and wick assembly Filling the moistener tank Installing an external scale Avoiding envelope sealing issues Preventing envelope feeding problems Moving your device...

  • Page 99: Printing A Test Pattern

    If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Good Test Print Bad Test Print Cleaning the printhead Clean the printhead nozzles if you get a bad quality test print pattern, to try to correct the problem. Pitney Bowes User Guide November 2020...

  • Page 100: Replacing The Ink Cartridge

    1. Tap Settings on the toolbar. 2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Ink. 4. Lift the top cover. The ink cartridge moves to the front position. Pitney Bowes User Guide November 2020...
  • Page 101 10 • Maintenance 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. 6. Insert the new ink cartridge, and then close the ink cartridge guard. Pitney Bowes User Guide November 2020...

  • Page 102: Installing The Printhead

    4. Lift the cover; the ink cartridge moves to the front position. 5. Flip the ink cartridge guard open. 6. Remove the ink cartridge as shown on the label to the right of the cartridge holder. Pitney Bowes User Guide November 2020...
  • Page 103 10 • Maintenance 7. Squeeze the two gray tabs on either side of the printhead. 8. Lift and tilt the printhead gently to the right. Pitney Bowes User Guide November 2020...
  • Page 104 9. Pull the old printhead up and out of the holder. 10. Note the location of the plastic alignment tabs and the orientation of the printhead so that you can install the new printhead correctly. Pitney Bowes User Guide November 2020...
  • Page 105 13. Gently push the printhead into place until it snaps into position. 14. Install the ink cartridge (see the label to the right of the cartridge holder). 15. Rotate the guard back to the closed position. Pitney Bowes User Guide November 2020...

  • Page 106: Cleaning The Moistener Brush And Wick Assembly

    Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly. 1. Unscrew the plastic thumbscrew under the moistener base. 2. Lift the moistener brush assembly off the top of the moistener base. Pitney Bowes User Guide November 2020...
  • Page 107 10 • Maintenance 3. Turn the assembly over and slide the moistener brush out of the holder. 4. Locate the wick (with metal grate) on the moistener base. Pitney Bowes User Guide November 2020...

  • Page 108: Filling The Moistener Tank

    2. Add enough E-Z Seal® to bring the sealant level up to the bottom of the fill hole. Do not overfill your tank. 3. If the tank is empty, allow 30 minutes for the moistener brush and wick to get completely saturated. Pitney Bowes User Guide November 2020...

  • Page 109: Installing An External Scale

    Install an external scale if you send large volumes of mail such as parcels and packages. 1. If you are using the a scale that is located on top of the machine, remove the scale by it lifting off. Pitney Bowes User Guide...
  • Page 110 8. Position and level the scale. The scale has a level bubble under its lid. Ensure the bubble is within the circle of the level bubble by adjusting the round feet of the scale. Pitney Bowes User Guide November 2020...

  • Page 111: Avoiding Envelope Sealing Issues

    Prevent sealing issues by having adequate sealant in the moistener tank, placing the envelope correctly on the feed deck, and maintaining the wick or brush in the moistener. Check the level of sealant in the moistener tank and add more if required. Pitney Bowes User Guide November 2020...

  • Page 112: Preventing Envelope Feeding Problems

    2. Slide the envelope into the feeder until you feel it touch the rollers. You hear the motor begin. Do not release the envelope until the feeder grabs it to pull it through the device. Pitney Bowes User Guide November 2020...

  • Page 113: Moving Your Device

    6. Unplug the power cord and pack it with the device. 7. Once in the new location, re-install any USB cables and peripherals. 8. Plug the power cord into the device and power outlet. 9. Re-install the ink cartridge. 10. Re-install the moistener assembly. Pitney Bowes User Guide November 2020...
  • Page 114 11 - Supplies In this section Supplies...

  • Page 115: Supplies

    Pitney Bowes® Envelopes DL+ Gummed Window White 90gsm - pk1000 PBENV15 Pitney Bowes® Envelopes DL+ Gummed Plain White 90gsm - pk1000 PBENV16 Pitney Bowes® Envelopes C5+ Gummed Standard Window White 90gsm - pk500 PBENV8 Pitney Bowes® Envelopes C5+ Gummed Plain White 90gsm - pk500 PBENV5 Pitney Bowes®...
  • Page 116 Continuous Direct Thermal Labels - 1 Roll 117317P Optional Accessories Description Part Code Number (PCN) Integrated scale MP81 External USB platform scale 15 kg MT30 External USB platform scale 35 kg MT70 USB Hub 1E85026 Envelope drop stacker HZ80001 Pitney Bowes User Guide November 2020...

  • Page 117: Device Information

    12 - Device Information In this section Royal Mail requirements Sections of the meter impression Postal Security Device Parts of the SendPro C, SendPro+ Connections on the back of the device Specifications...

  • Page 118: Royal Mail Requirements

    The meter impression contains elements that identify the mailer and the type of mail. 1. Data matrix barcode - contains postage and tracking information 2. Meter serial number 3. Postage amount 4. Date 5. Class of mail selected 6. Optional Envelope Messaging Pitney Bowes User Guide November 2020...

  • Page 119: Postal Security Device

    6. Envelope moistener - Moistens the flap on the envelope. 7. Paper jam lever - Normally engaged. If a stall occurs on the transport deck, turn this to disengage the rollers and clear the envelope, post card or tape strip. Pitney Bowes User Guide November 2020...

  • Page 120: Connections On The Back Of The Device

    100-240 VAC, 50/60 Hz, 1.0 A Operating Temperature: 13°C to 35°C Sound Level: Less than or equal to 70 dBA re 20 micro Pascal in accordance with ISO 7779, ISO 3744, or ISO 3741. Pitney Bowes User Guide November 2020...
  • Page 121 Self-adhesive, dual tape strip for use on mailpieces that are too thick/large to run in the machine. Ideal for adding postage to oversized envelopes, priority mail and packages. Graphics: Up to 10 graphic ads on the machine Pitney Bowes User Guide November 2020...
  • Page 122 13 - Safety In this section Important safety notes...
  • Page 123 Please read all instructions before you attempt to operate the system. Save these instructions for future use. Use only Pitney Bowes approved supplies, in particular aerosol dusters. Improper storage and use of aerosol dusters or flammable aerosol dusters can cause an explosive-like condition that could result in personal injury and / or property damage.
  • Page 124 This product contains a lithium ion battery. The battery must be recycled or disposed of properly. If you are leasing this product, you must return it to Pitney Bowes. Alternatively, contact your local waste disposal or recycle facility for instructions on how to dispose of it properly.
  • Page 125 14 - Technical Support In this section Contacting Pitney Bowes...
  • Page 126 14 • Technical Support Contacting Pitney Bowes Your system information Be sure to have the following information available before contacting Pitney Bowes Technical Support: Product Name: SendPro C, SendPro+ device PCN and serial number: check the label under the front cover of the machine.
  • Page 127 15 - Third party software In this section Third party software...
  • Page 128 15 • Third party software Third party software Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under permission from PBI’s licensors. Any special terms and conditions that apply to such software are provided below: This product contains the following software: Okhttp3 which is licensed under the Apache License, Version number 2.0.
  • Page 129 Linux kernel under the terms of the GPL, without charge except for the cost of the media, shipping, and handling, upon written request to PBI. Such requests should be sent by e-mail to iptl@pb.com. Pitney Bowes User Guide November 2020...
  • Page 130 3001 Summer Street Stamford, Connecticut 06926 www.pitneybowes.com PB Form SV63242-gb Rev. C © Pitney Bowes Limited, 2020 We have made every reasonable effort to assure the accuracy and usefulness of this guide, however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

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