Troubleshooting - Lightspeed Redcat User Manual

Troubleshooting

COMMON PROBLEMS AND SOLUTIONS
Note: Most problems are directly related to low battery power. Please run through
the "Battery Check" items first. For remaining troubleshooting, use known good,
fully-charged batteries.
ALL PROBLEMS: Most Problems are related to low battery power.
SOLUTION: Battery Check
• Confirm batteries are charged each night. A blinking red light indicates a low
battery.
• Confirm proper batteries are used. The Flexmike requires the Lightspeed NH2.4V
rechargeable battery pack. The Sharemike requires the Lightspeed NH2APK
rechargeable battery pack. The Redcat uses the optional L14V rechargeable
battery pack.
• Make sure the battery packs obtain a full charge. A full charge takes 8-9 hours.
• When charging the transmitter, ensure the blue status light and the red charging
light turn on. The green light will turn on when a full charge is reached.
PROBLEM: Microphone does not indicate a "Ready" signal (solid blue or red light)
SOLUTION: Follow these steps to ensure the system is ready to use.
• Ensure the power button on the microphone is turned on. Once turned on, the
blue light should begin blinking.
• Power the microphone off, then on again after a few seconds. Wait for up to 30
seconds for the blue light to turn solid, indicating READY for operation.
PROBLEM: Low Volume or Feedback
SOLUTION: Follow these steps to eliminate low volume or feedback.
• Check microphone volume level on the amplifier. If the volume is too high,
feedback will occur. Adjust accordingly.
• Check input volume level on the amplifier. If the volume is too high, feedback will
occur. Adjust accordingly.
• Adjust the volume level on the Flexmike.
PROBLEM: No Sound From Amplifier.
SOLUTION: Follow these steps to produce sound from Redcat.
• Confirm that the blue POWER light located on the front panel of the Redcat is on.
• Confirm the microphone is powered on and linked to the Redcat. The mic 1
status light will be green on the Redcat indicating the microphone is linked.
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• Confirm that microphone is not muted. A solid red light on the top of microphone
will indicate it is muted.
• Check volume level of the Redcat. Make sure that the microphone volume level on
the Redcat, Activate Station or the Media Connector if present, is not turned down
all the way. Slowly turn up the volume level while talking into the microphone.
• If using the optional L14V battery pack, make sure the battery pack is fully
charged. The power light on the front on the Redcat should be solid blue.
PROBLEM: Activate app shows message "Activate Station is out of range or has no
power"
SOLUTION:
• This indicates the Bluetooth signal between your device and the Activate Station
are having trouble communicating, usually due to range between the mobile
device and the Activate Station.
• Make sure your mobile device is within 50-100 feet of the Activate Station. Walk up
to the Activate and wait several seconds for the app to reconnect.
• If it does not automatically reconnect, try force quitting the app: for IOS, double
tap the Home button on your iOS device, then swipe up the Activate app to close
it. For Android, launch the Recent Applications menu, scroll to find the Activate
app, then swipe the app to the right to quit. Re-open the app and it should
connect automatically.
PROBLEM: Activate app shows "No Response from the Classroom Audio System"
SOLUTION:
• This indicates the app is not communicating with the amplifier, usually due to
loss of communication between the Activate and the amplifier.
• Make sure the amplifier is plugged into power and is powered on.
• If it does not automatically reconnect when the amplifier is powered on, try force
quitting the app: for IOS, double tap the Home button on your iOS device, then
swipe up the Activate app to close it. For Android, launch the Recent Applications
menu, scroll to find the Activate app, then swipe the app to the right to quit. Re-
open the app and it should connect automatically.
If you review these instructions and still have questions, call Lightspeed
Technical Services at 800.732.8999, 5 am – 5 pm, PST. Customers outside the
U.S. should contact their local reseller.