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Troubleshooting
Turn on the input devices (DVD players, Blu-ray players, PCs, and other sources), output
devices (display screens, projectors), the control processor, and the PC and touchpanel or
eBUS button panels. Touch a configured button on the touchpanel or eBUS button panel.
If an input or output AV device cannot be remotely controlled (does not respond as
expected), check the following:
•
•
•
•
Power Connections
•
•
•
Data Connections
1.
2.
Power Connections
Data Connections
Device Control Connections and Configuration
eBUS Connections and Configuration
Ensure that all devices are plugged in.
Make sure that each device is receiving power. The EXP front panel power LED lights if
the EXP is receiving power.
For the IPL EXP RIO8 power output ports, verify that the unit is not in the overload
state. If the system has been configured to monitor the ports monitoring indicates that
the 12 VDC and 24 VDC power output is in an overload (Over) state, the power draw at
the power ports has been exceeded. To restore these ports to normal function, do the
following:
1.
Correct the hardware cause of the overload. Disconnect one or more devices from
the 12 VDC or 24 VDC power output ports on the EXP. The unit waits a moment
and rechecks the power load.
•
If the total load (power draw) is now within safe limits, the unit automatically
re-enables the ports. Within Global Configurator, the port status returns to normal
(it is no longer in the overload state), and power is restored to the output ports.
•
If the total load still exceeds the maximum threshold, the overload state
persists, and the ports remain off until the overload is corrected (see step 2).
2.
Repeat step 1 (disconnect another device from the switched power output ports) as
needed until the unit exits the overload state and the switched power status returns
to normal in Global Configurator.
Check the cabling connections and make adjustments as needed. The Link LEDs on
the IPL EXP, the IPCP Pro, and on the touchpanel, network button panel, or PC should
be lit green steadily if a network connection is detected. If these LEDs are not lit, either
the cable is faulty or not plugged in, or the wrong type of cable is being used (see
PoE and LAN/PoE+ (Ethernet) connectors and LEDs
Try to "ping" the unit by entering the following at the command prompt on the PC when
the DHCP server is disabled (default):
ping 192.168.254.250
Or ping the IP or web address provided to you by your system administrator.
If you get no response:
•
Make sure your unit is using the appropriate subnet mask (check with your system
administrator).
•
Make sure your PC and network do not have a software firewall program that might
block the IP address of the EXP unit.
IPL EXP I/O Series • Software-based Configuration and Control
(see the next page)
(see the next page)
on page 18).
LAN/
36
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