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Troubleshooting
12.4
Support
12.4.1
Support Package
Before you create a ticket for technical support, generate a support package.
The support package contain information about what has occurred and will help the Anybus
technical support team resolve the support case as quickly and efficiently as possible.
Support Package Content
The information in the support package are available to open and read, the files are not locked
or encrypted.
Generate Support Package
1.
On the Support page, click Generate.
→
A zip file with the support files is downloaded to your PC.
Create a Support Ticket
1.
On the Support page, click Anybus support website.
→
You are redirected to the Anybus support website.
2.
On the Anybus support website, create a support ticket and upload the support package.
®
™
Anybus
Communicator
User Manual
119 (124)
SCM-1202-162 1.1 en-US
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