FAQ
1. What if no scan data when the turntable has rotated one circle?
Solution: Please make sure that the object won't block the mark points on the turntable. Or,
there will be no fringe pattern, while turntable will be still rotating. If the align mode is mark
point, please make sure that the marks on the turntable are covered, so as not to affect the
scanning. Make sure that in each single scan area has at least 4 points.
2. What if the merging fails without mark points when the turntable has rotated several circles or
when it is under fixed scan ( without turntable ) mode?
Solution: Try to make sure there are at least 1/3 overlap between the current scan area and the
previous scan area and the object surface should be featured. For objects which are symmetric
and without rich features, using mark points or manual merger is recommended.
3. How to scan objects in transparent, semi-transparent or black?
Solution:Scan before spraying on the surface.
4. Under handheld HD mode and handheld rapid mode, what if there are straggling points?
Solution: ( 1) Adjust the brightness, until the reflected graph and mark points are clear to be seen.
(2)Try to make sure the background environment is single, for example, to use a black cloth or
500mm away from other objects.(3)Do not scan opposite to the computer screen.
5. Under Handheld HD mode, what if only the mark points could be identified while there is very
less data captured?
Solution: Please do the HD scan calibration again, and during the calibration and capturing graph,
please make sure the calibration board and scan head are still.
6. Under handheld rapid mode, how to continue scanning when the merging fails?
Solution:Please move back to the scanned part (unreformed) for 3 seconds where there are
features and details, start to scan again when it is followed to scan.
7. How to scan thin-walled workpiece?
Solution: First, scan thin-walled parts should have transition zone which can stick with markers to
guarantee scanning can be transited from one side to another. Then follow the following steps.
(1) Stick markers on the transition zone. Make sure from the camera viewport, there are no less
than 4 mark points evenly distributed and not in one line.
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