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Does the ITU-T subaddress/password match those of the other
party?
Is the memory of the other fax full?
❏
Cannot relay a document from another fax?
Does the other fax unit support subaddress/password transactions?
Is your fax set up to relay documents?
Does the other party's fax support ITU-T subaddresses and pass-
words?
Are the originator's subaddress/password correct?
❏
Other party cannot poll and receive your document?
Does the other party's fax support ITU-T subaddress/password
sending?
15-44
Maintenance & Frequently Asked Questions
Make sure you set the correct subaddress/password. (➞10-10)
Check with the other party and make sure there is enough
memory to receive your document. Ask the other party to clear
their memory then try again.
If the other party's fax does not support subaddress/password
transactions, you cannot relay documents.
Make sure you have both registered the same ITU-T subaddress/
password. (➞9-4)
Make sure your fax is set up properly to relay documents. The
relay feature must be turned on. (➞9-7)
Contact the other party and confirm that they called you with
the correct subaddress/password.
The originator must send you the document with the correct
ITU-T subaddress/password.
The ITU-T password setting is optional. However, if you set a
password on your relay TX group then the originator must send
a password. Otherwise, your fax will not receive the document
for relay broadcasting. (➞9-6)
Check the relay TX group and determine if it has been set to
check the identity of the originator before it receives the docu-
ment for a relay broadcast. (➞9-6)
If the other party's fax does not support ITU-T subaddress/
password, you have to make a polling box #00 for the other
party and scan the document without subaddress/password.
(➞11-15) If the other party's fax is a Canon fax and can set a
polling ID, ask them to set the polling ID for 255 decimal or 1111
1111 binary.
Chapter 15
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