Troubleshooting - Santak ARRAY 4 User Manual

9. TROUBLESHOOTING

In the event of fault of the UPS system, please refer to the following table to check out the fault
condition and take corresponding troubleshooting measures. If the problems cannot be properly
handled, please contact Service Center.
1. Check that the UPS mains input wiring is correct
2. Check that the input voltage is in compliance with the specifications
When you contact the service centre, please provide the following information:
1. The model number of the unit and the serial number, which can be found on the rear panel of the
system frame (or queried from the LCD display)
2. The fault state of the UPS system, such as fault code shown on LCD display as well as the LED
indicators, and complete descriptions of the problem.
PROBLEM
The Fault LED is on,
periodic beeps
The Fault LED is on,
continuous beeps
The battery discharging
time is below 1/3 of the
initial value
LCD panel displays
nothing or error
The Winpower or
Webpower can not
sense the UPS
The LCD can not sense
the modules
The utility power is on,
but the UPS does not
work
ABNORMAL CONDITIONS TABLE
POSSIBLE CAUSE
Overload in bypass or INV
operation mode
The utility power abnormity
Battery disconnected
UPS fault
Battery exhausted
Charger fault
Check if the connecting cable is
well-connected
The editions of the Winpower
and the Webpower cards are
too old or there is something
wrong with the computer
configuration
The modules and the cabinet of
the unit are not connected
correctly
The utility power is abnormal
(phase loss or the phase
sequence error ) or the
maintenance cover is open
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SOLUTION
Remove non-critical load
Check if the input wiring and
input voltage are normal
Check if the battery breaker
and battery wiring are fully
engaged
Contact customer service
center
Check the connection of the
two ends of the LCD cable.
Secure the connection or
unplug the communication
module and then insert it into
the slot again
Contact the service or the
distributor for latest software
or opt for latest Webpower
card , check the connecting
cable as well
Pull out the module and slide
it into the bay again or change
another bay to insert the
UPS-Module again
Check the utility power and
the maintenance cover