Fortigate-5001Sx Does Not Startup - Fortinet FortiGate FortiGate-5001A Hardware Manual

FortiGate-5001SX security system

FortiGate-5001SX does not startup

FortiGate-5000 Series Hardware Guide
01-00000-0293-20060315
• FortiGate-5001SX cannot display chassis information
Positioning of FortiGate-5001SX extraction levers, the presence or absence of a
functioning shelf manager, incorrect jumper settings and firmware problems may
all prevent a FortiGate-5001SX module for starting up correctly. This section
describes how to find and fix each of these problems.
All chassis: left extraction lever not contacting power switch
The left extraction lever activates the FortiGate-5001SX module power switch.
Figure 30: Location of FortiGate-5001SX power switch
Alignment Pin
Locking
Screw
Mounting Knot
Switch
Contact
Left Extraction
Lever
If the left extraction lever is damaged or positioned incorrectly the
FortiGate-5001SX module does not receive power and will not start up. Make sure
the left extraction lever is correctly aligned and fully inserted and make sure the
left extraction lever locking screw is fully tightened. Sometimes you may have to
make small adjustments to the extraction lever to achieve contact with the switch.
FortiGate-5020 chassis: incorrect FortiGate-5001SX jumper
settings
If the JP3 jumper on the FortiGate-5001SX circuit board is set to detect a shelf
manager, the FortiGate-5001SX module will not start up when inserted into a
FortiGate-5020 chassis. This occurs because the FortiGate-5020 chassis does
not have a shelf manager.
To fix the problem, remove the FortiGate-5001SX module and check the position
of the JP3 jumper (see Figure 28 on page
pins 1 and 2 (to the right when seen from the front of the module).
FortiGate-5140 or 5050 chassis: shelf manager not installed or
not functioning
If you are operating a FortiGate-5001SX in a FortiGate-5140 or 5050 chassis, the
FortiGate-5001SX module will not start up if the JP3 jumper connects pins 2 and 3
(see Figure 28 on page 51) and a shelf manager is not installed or is not operating
correctly.
Power
Switch
51). Make sure the jumper connects
Troubleshooting
57