11. Getting In Touch With Technical Support - Cabletron Systems SmartStack STS16-20R Installation And User Manual

11. Getting in Touch with Technical Support

For additional support related to this device or document, contact Cabletron
Systems using one of the following methods:
World Wide Web
Phone
Internet mail
FTP
Login
Password
To send comments or suggestions concerning this document, contact the
Cabletron Systems Technical Writing Department via the following
email address: TechWriting@cabletron.com
Make sure to include the document Part Number in the email message.
Before calling Cabletron Systems, have the following information ready:
•
Your Cabletron Systems service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (e.g.,
changing mode switches, rebooting the unit, etc.)
•
The serial and revision numbers of all involved Cabletron Systems products in
the network
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The device history (i.e., have you returned the device before, is this a recurring
problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
Getting in Touch with Technical Support
http://www.cabletron.com/
(603) 332-9400
support@cabletron.com
ftp://ftp.cabletron.com/
anonymous
your email address
SmartStack STS16-20D/STS16-20R Token Ring Switches Installation and User Guide
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