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How to get support
CAUTION:
Never attempt any maintenance that is not specifically described in this
documentation. Please contact your Dealer for authorized servicing.
If you encounter problems running this machine and you cannot solve them by following
the advice given in the Troubleshooting section of this manual, please contact your
authorized Formax Dealer for further support.
When contacting your Dealer please provide as much information as possible about the
job you are attempting to run, and the problems you encounter.
•
What machine do you have?
•
You can find the model name and serial number of your machine on the name-
plate in the feeder shelf.
•
You can find the software version of your machine in the Tools menu.
•
What job are you running?
•
Paper size, thickness and weight (gsm / lbs.)
•
Paper finish – plain / coated / silky / textured
•
Pre-set / custom job
•
Creasing / perforation
•
What is the issue?
•
Feeding problems
•
Creasing problems
•
Fault codes displayed by the machine
•
What have you tried already to resolve the issue?
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