Entrust Artista CR875 User Manual
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Entrust Artista CR875 User Manual

Instant inssuance system
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User's Guide
Entrust Artista® CR825 Instant Inssuance System
Entrust Artista® CR875 Instant Inssuance System
April 2021
527750-001, Rev. G

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Summary of Contents for Entrust Artista CR875

  • Page 1 User’s Guide Entrust Artista® CR825 Instant Inssuance System Entrust Artista® CR875 Instant Inssuance System April 2021 527750-001, Rev. G...
  • Page 2 Trademark Acknowledgments Entrust, Sigma and the hexagon design are trademarks, registered trademarks and/or service marks of the Entrust Corporation in the United States and other countries. Datacard is a registered trademark and service mark of Entrust Corporation in the United States and other countries.
  • Page 3 Safety The following basic safety tips are given to ensure safe installation, operation and maintenance of equipment. • Connect equipment to a grounded power source. Do not defeat or bypass the ground lead. • Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non-slip.
  • Page 5 Revision Log Revision Date Description of Changes May 2016 Beta release of this document. November First release of this document. 2016 August 2017 Added new cleaning procedures and multi-hopper support. September Updated multi-hopper information. 2017 July 2018 Added modular single hopper support and general updates.

  • Page 7: Table Of Contents

    Contents Chapter 1: Introduction........... . . 1 About This Manual .
  • Page 8 Chapter 4: Print Cards ........... . . 39 Before You Begin .
  • Page 9 Messages and Conditions ............73 Messages on the Printer LCD .
  • Page 10 237: C1 supply out or missing ..........88 238: C1 supply not identified .
  • Page 11 Appendix A: CE875 Instant Issuance System ....... . . A-1 About the Embosser .

  • Page 13: Chapter 1: Introduction

    Chapter 1: Introduction About This Manual This manual provides user information for the Entrust Artista CR825™ and CE875™ Instant Issuance Systems. The manual includes: An overview of printer components and options, and a description of the system label.  How to use the printer, including how to power the printer on and off, how to use the front ...
  • Page 14 Introduction...

  • Page 15: Chapter 2: About The Printer

    Chapter 2: About the Printer This chapter describes how to identify and access the components of the CR825 and CE875 Instant Issuance Systems. About the CR825 and CE875 Systems The CR825 and CE875 instant issuance systems use retransfer technology to produce high-quality, over-the-edge printing on a variety of PVC and non-PVC card materials.

  • Page 16: The Front And Right Side Of The Printer

    The Front and Right Side of the Printer Use the following sections to become familiar with the printer. Single-Hopper Printer Printer Access Door Input Hopper Access Door Lock Output Hopper Access Door Handle Input Hopper Front Lock Panel Input Hopper The input hopper holds cards for printing.

  • Page 17: Multi-Hopper Printer

    Printer Access Door The access door provides access to the printer supplies and to the rear access door release. Open the door to replace supplies or clear a card jam. A slot inside the door holds the printer User Reference Guide, which contains instructions for performing routine printer tasks.
  • Page 18 Multi-Hopper Lock The multi-hopper lock secures all six input hoppers. The lock can be opened using a key or a command from your card personalization software. Sending a command to open the lock opens all locks on the printer and on any attached component. Lock Bar Release The release button (B1) releases the lock bars in front of the Button (B1)

  • Page 19: Multi-Hopper Cartridge

    Multi-Hopper Cartridge The multi-hopper cartridges can be pulled out from the multi-hopper unit. You can remove the cartridges with the cards inside and store them securely, if necessary. Card Weight Cartridge Door Label Retainer Cartridge Door Release Button Cartridge Door The door release button allows you to open the cartridge door.

  • Page 20: The Left Side Of The Printer

    The Left Side of the Printer Cable Lock Power Receptacle Connection Wi-Fi Mounting Cover Smart Card/Bar Code Reader USB Connection Data Port Network Connection Connection Power Connection The power connection provides a plug-in connector for the printer power supply. Cable Lock Receptacle The receptacle allows you to insert the security plate before attaching the optional cable lock.

  • Page 21: The Back Of The Printer

    The Back of the Printer Rear Access Door Printer Access Door Rear Access Door The rear access door allows you to clear a card jam in the vertical transport. You must open the printer access door to reach the rear access door release (K3). Refer to “Inside the Printer”...

  • Page 22: Inside The Printer

    Inside the Printer Retransfer Film Retransfer Film Cartridge Vertical Transport Ink Ribbon Cartridge Cartridge (C2) Release Button Area Release Button Ink Ribbon Cartridge (C1) Manual Advance Knob (K2) Rear Access Door Release (K3) Manual Advance Knob (K1) Ink Ribbon Cartridge (C1) The ink ribbon cartridge (C1) holds the ink print ribbon.
  • Page 23 Rear Access Door Release (K3) The rear access door release (K3) opens the rear access door in the back of the printer to clear a card jam in the vertical transport. Manual Advance Knob (K1) The manual advance knobs allow you to move a card inside the printer (K1) or in the vertical transport area (K2) to Manual Advance Knob (K2) clear a card jam.

  • Page 24: Printer Configuration Label

    Retransfer Station The retransfer station houses the heated roller that bonds the retransfer film containing the printed image to the surface of the card. Reject Tray (RT1) The reject tray (RT1) holds unfinished cards or cards that were not processed properly. Empty the reject tray regularly.
  • Page 25 Option Configuration Code Input Hopper H0=No Hopper (Modular Single Hopper or Multi-Hopper Ready) H1=125 Card Input Hopper Duplex D1=Duplex Magnetic Stripe M1=ISO M2=JIS Smart Card S13=Duali Single-Wire Locks L1=H1 Lock Wi-Fi W1=Wi-Fi Dongle blank=No Wi-Fi CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 26: Multi-Hopper Configuration Label

    Multi-Hopper Configuration Label The multi-hopper configuration label is located on the back of the multi-hopper. After the multi- hopper is attached to the printer, a second label should be added on the inside of the printer access door, next to the printer configuration label. Multi-Hopper Configuration Label Printer Configuration Label...
  • Page 27 Option Configuration Code Hopper Cassette Type C1=6 125-Card Removable Input Hoppers Printer Type N1=CR805, CR825, or CE875 Locks L1=Multi-Hopper Lock blank=No lock CR825 and CE875 Instant Issuance System User’s Guide...
  • Page 28 About the Printer...

  • Page 29: Chapter 3: Using The Printer

    The system produces cards for a specific purpose, and the cards must meet defined requirements. Equipment The system can include: A PC with Entrust Adaptive Issuance™ Instant Financial Issuance (formerly CardWizard)  software. The CR825 and CE875 systems work with Instant Financial Issuance issuance software, which processes the card data and obtains the needed authorization from the financial system that manages customer accounts.

  • Page 30: Tasks And Users

    Tasks and Users Typical roles in a card personalization system include: The operator, who makes cards, loads supplies, and handles minor problems such as card  jams. The system administrator, who sets up the card printer and other hardware, sets up card ...

  • Page 31: Use The Front Panel

    Use the Front Panel The front panel of the printer provides the controls you need to operate the system. The front panel controls are described in detail in the following sections. LCD Panel Status Lights Ribbon Cards Power Button User Light & Down Enter User Button...

  • Page 32: User Button And Light

    User Button and Light The printer’s U button displays with a border of light that indicates the system status. Use the button to: Suspend the printer—press the U button when the LCD panel displays Ready.  Clear a message (recover from an error)—press the U button once.

  • Page 33: Ribbon Light

    Ribbon Light The ribbon light indicates the status of a supply in the printer or in an attached component. Indicators include the following. Refer to “Messages and Conditions” page 73 for a list of the LCD messages that correspond to the ribbon light. Light Description The supply levels are okay.

  • Page 34: Use The Lcd Panel Menus

    Use the LCD Panel Menus The LCD panel shows the printer’s menu system and displays messages and conditions. For a list of error messages and recovery information, refer to “Respond to Messages” page Using the Printer...

  • Page 35: Retrieve The Printer's Network Ip Address

    When the printer is in the Ready status, the LCD displays the model number of the printer. Press the U button to suspend the printer. Then, press E to enter the menu system. Use NTER the arrow keys to move through the menus, and press E to make a selection.
  • Page 36 Use the LCD menu system Status menu.  If the printer is configured to use a static IP address, the printer’s front panel displays the address even when the printer is not connected to a network. In addition, the LCD displays a “+”...
  • Page 37 Press E to display the IP address. Record the IP address. NTER Press E to return to the Network IPv4 menu. Subnet Mask NTER displays on line 2. Press E to display the subnet mask. Record it, if necessary. NTER Press E to return to the Network IPv4 menu.

  • Page 38: Print A Test Card

    Print a Test Card The printer includes a test card that prints without using a driver or other source of card data. Use it to verify that the printer is printing correctly. Make sure that cards are in the input hopper and all supplies are loaded before you begin.

  • Page 39: Select A Card Stock

    Select a Card Stock The printer can have up to ten different card stocks defined. For example, one card stock might be used for a general ID card, while others are used for a retail card or a financial debit or credit card. Refer to the Printer Manager section of the printer’s Installation and Administrator’s Guide for more information about card stocks.

  • Page 40: Select A Color Mode

    Select a Color Mode You can use the front panel menus to select the color mode that best defines the color printing requirements for your site. The color modes are calibrated and installed in the printer during manufacturing. You also can select the color mode using Printer Manager. Refer to the printer’s Installation and Administrator’s Guide for more information about the color modes available.

  • Page 41: Load And Replace Supplies

    Do the following to load cards in the input hopper. If you plan to insert cards manually using the exception slot, keep a supply of blank cards available. Handle cards by the edges only, or wear card inspection gloves approved by Entrust. ...

  • Page 42: Use The Exception Slot

    Use the Exception Slot The exception slot allows you to insert a single card, such as a different card type than those loaded in the input hopper. The input hopper does not have to be opened to insert a card through the exception slot.

  • Page 43: Use The Multi-Hopper Exception Slide

    The diagrams inside the cartridge show how to  position the card weight and load cards. Do not Card Weight place the cards on top of the card weight. You do not need to remove the cartridge from  the multi-hopper. Cards Close the cartridge door.

  • Page 44: Replace The Ink Ribbon

    Replace the Ink Ribbon Replace the ink ribbon when the ribbon runs out. Unlock the access door lock and open the printer access door. Press the ink ribbon cartridge release button and remove the blue ink ribbon cartridge (C1). Place the cartridge on a flat surface with the spindles facing up.
  • Page 45 Remove the new ink ribbon from its package. Hold the ribbon cores and pull them up from the package base. The package also includes a new cleaning sleeve. Refer to “Replace the Cleaning Sleeve” page Install the ink ribbon. Slide the blue supply spool onto the cartridge until it clicks into place.

  • Page 46: Replace The Cleaning Sleeve

    Replace the Cleaning Sleeve The cleaning sleeve helps maintain print quality by removing dust and other particles from cards before they travel into the printer. Replace the cleaning sleeve each time you load a new ink ribbon. You also should replace the cleaning sleeve if you notice debris on the printed cards or if the cleaning sleeve is no longer sticky.
  • Page 47 Replace the cleaning spindle in the C3 slot in the printer. Replace the ink ribbon cartridge in the printer. Close the printer access door and lock the printer. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 48: Replace The Retransfer Film

    Replace the Retransfer Film Replace the retransfer film when the film runs out. Unlock the access door lock and open the printer access door. Press the retransfer film cartridge release button and remove the yellow retransfer film cartridge (C2). Place the cartridge on a flat surface with the spindles facing up.
  • Page 49 Install the retransfer film. Slide the yellow supply spool onto the cartridge until it clicks into place. The supply roll can go on only one way and fits only on the correct side of the cartridge. Route the film around the rollers on the cartridge.
  • Page 50 Remove any incomplete or rejected cards from the reject tray. Refer to “Empty the Printer Reject Tray” page 56 for more information. Replace the retransfer film cartridge in the printer. Close the printer access door and lock the printer. Using the Printer...

  • Page 51: Chapter 4: Print Cards

    Chapter 4: Print Cards This chapter provides an overview of how to use application software to prepare card designs and send card data to the printer. Before You Begin Before you start to print cards, make sure that you have met the following requirements: Cards are loaded in the printer, or available to insert.

  • Page 52: Print Cards From Instant Financial Issuance (Formerly Cardwizard) Software

    Print Cards from Instant Financial Issuance (Formerly CardWizard) Software Instant Financial Issuance issuance software is designed to work with your financial account management system to securely issue credit and debit cards that comply with industry standards. Follow the Instant Financial Issuance instructions to select a card design, and enter and save the data for the card.

  • Page 53: Chapter 5: System Maintenance

    Chapter 5: System Maintenance This chapter provides information to help you maintain your printer for optimal performance. Maintain the Printer The printer performs best when it is cleaned on a regular basis. Follow the cleaning guidelines for your site to keep the printer in good working condition. Refer to the “Printer Cleaning Schedule”...

  • Page 54: Printer Cleaning Schedule

    Printer Cleaning Schedule The following schedule describes the recommended cleaning intervals for the printer. Follow this schedule to maintain the printer and obtain the best print quality. The type of card stock you use and the printer environment can affect how often you need to perform the cleaning procedures.

  • Page 55: Clean The Printer

    Clean the Printer The cleaning sleeve removes dust and particles from cards before they enter the printer. However, you also need to clean the inside of the printer regularly to maintain print quality. The cleaning cards remove debris from the inside of the printer and from the transport rollers. Two different cleaning cards are available to clean the printer: A double-sided, isopropanol cleaning card.

  • Page 56: Use The Isopropanol Cleaning Card

    Open the input hopper cover. Remove any unprinted cards. Handle the cards by the edges only, or wear card inspection gloves approved by Entrust. Load the cleaning card into the input hopper. If the cleaning card appears bowed, insert it as shown.

  • Page 57: Multi-Hopper Printer

    Multi-Hopper Printer Power on the printer, if necessary. Pull out the multi-hopper exception slide and insert the cleaning card. If the cleaning card appears bowed, insert it as shown. Card Without Bow Card With Bow Exception Slide Push in the exception slide. Continue with “Run the Isopropanol Cleaning Card”.
  • Page 58 Start displays on line 2 of the LCD panel. Press E to start NTER the cleaning process. Insert cleaning card displays on the LCD panel. Press the button to start the cleaning cycle. The printer moves the card through the printer several times.

  • Page 59: Use The Adhesive Cleaning Card

    Open the input hopper cover. Remove any unprinted cards. Handle the cards by the edges only, or wear card inspection gloves approved by Entrust. Peel off the center strips on both sides of the adhesive Peel Off Center cleaning card. Leave the side strips in place.

  • Page 60: Multi-Hopper Printer

    (e). Remove the unprinted cards from the H2 cartridge (f). Handle the cards by the edges only, or wear card inspection gloves approved by Entrust. Peel off the center strips on both sides of the adhesive Peel Off Center cleaning card.

  • Page 61: Run The Adhesive Cleaning Card

    Load the adhesive cleaning card in the H2 cartridge and close the cartridge door (g). If the cleaning card appears bowed, insert it as shown. Card Without Bow Card With Bow Caution: Do not insert the adhesive cleaning card in the exception slide of the multi-hopper.

  • Page 62: Prepare The Printer For Use

    Adhesive displays on line 2 of the LCD panel. Press E NTER select the adhesive cleaning card. Start displays on line 2 of the LCD panel. Press E to start NTER the cleaning process. The Insert cleaning card message displays on the LCD panel. Single-Hopper Printer Press the U button to start the cleaning cycle.
  • Page 63 Lock the printer. Press the U button to return the printer to Ready and make it available to print cards again. Discard the used cleaning card and cleaning sleeve. & T INTS Use each cleaning card one time only.  Replace the cleaning sleeve, as needed.

  • Page 64: Clean The Printhead

    Clean the Printhead Clean the printhead each time you change the ink ribbon, or in the following situations: There are unprinted lines on the finished card. This may indicate dirt or contaminants on the  printhead. The printhead is touched accidentally. Oils from hands can affect print quality and damage ...
  • Page 65 Clean the printhead with the lapping stick. Do not remove the pink lapping paper from the lapping Lapping stick. Paper Insert the lapping stick into the lower portion of the support tool. Slide it in until it stops. Move the lapping stick back and forth 3 times to clean the printhead.
  • Page 66 Clean the printhead with the cleaning swab. Insert the cleaning swab into the support tool. Center the swab as shown in the illustration (or toward the top of the support tool handle). Move the cleaning swab back and forth 3 times to remove any Center Swab remaining debris from the Here...

  • Page 67: Clean The Printhead Cam Rollers

    Clean the Printhead Cam Rollers Use the adhesive cleaning card to clean the printhead cam rollers. Refer to the “Printer Cleaning Schedule” page 42 for information about when to clean the cam rollers. Power off the printer, if necessary. Unlock the access door lock and open the printer access door. Remove the retransfer film cartridge (C2) from the printer.

  • Page 68: Empty The Printer Reject Tray

    Empty the Printer Reject Tray The printer places rejected cards (unfinished cards or cards that were not processed properly) in the reject tray. Empty the reject tray whenever the retransfer film is replaced, or more often depending on your procedures. Error message 242, “RT1 reject tray full,” displays on the LCD panel when the reject tray is full.

  • Page 69: Chapter 6: Troubleshooting

    Chapter 6: Troubleshooting This chapter provides information to help you respond to card printer messages. It also explains how to clear card jams and how to recover from other errors. This section helps you identify and fix basic issues that can occur during printing. Also refer to your Instant Financial Issuance documentation for additional troubleshooting information.

  • Page 70: Locate A Problem Within The Card Production System

    Locate a Problem Within the Card Production System For typical components of the system, refer to “Printer Overview” page 17. If any one of the following components does not work properly, printing cards can be affected. Card production software  Card production software formats the types of data used to print cards.

  • Page 71: Locate A Problem With Basic Printer Functions

    Locate a Problem with Basic Printer Functions If the system is not working as expected, follow these steps in the order listed to isolate the source of the problem before you contact your service provider. Make sure that the power cord is plugged in and the printer is powered on. Does the printer power on and display Ready on the front panel within one minute? If the printer powers on correctly, continue to step 3.

  • Page 72: Installation Problems

    Print a card using your card production software. If the card prints, your software is working successfully with the printer. Troubleshoot the  card design, if necessary. If the card does not print, check the following:  Is the correct printer selected in the Print Setup or Print dialog box of the ...

  • Page 73: Card Appearance

    Card Appearance Card appearance problems can be caused by many different factors. Click the link below that best describes the card appearance issue on the printed card. Something did not print  Print quality concerns page 62  Tools for Troubleshooting The tools for troubleshooting a problem include the supplies and equipment you use to print cards: Blank cards to print, used at several stages of troubleshooting...

  • Page 74: Print Quality Concerns

    Print quality concerns Problem Probable Cause Solution One or more color or Dust or debris on the Try printing another card as the dust may  white streaks appear on printhead. no longer be on the printhead. the card. Clean the printhead. Refer to “Clean the ...
  • Page 75 Problem Probable Cause Solution Part of the printed image The cards have Make sure that cards are clean. Handle  is discolored or blurred. fingerprints or debris on cards carefully. Refer to “Card Quality Guidelines” in the printer’s Installation them. and Administrator’s Guide.
  • Page 76 Problem Probable Cause Solution The card has trapped Particles from the Clean the printer and printhead cam rollers. dust or debris. retransfer process (flash) Refer to the “Printer Cleaning Schedule” can accumulate inside page 42 “Clean the Printhead Cam the printer. Rollers”...

  • Page 77: Magnetic Stripe Troubleshooting

    Magnetic Stripe Troubleshooting The printer uses the coercivity set using the LCD panel or in Printer Manager, and the data format set using Printer Manager. Problem Solution Cards are not loaded Load ISO cards with the magnetic stripe (back side) facing correctly.
  • Page 78 Problem Solution The magnetic stripe data Review the encoding format setting for the tracks in Printer was sent in an encoding Manager. Refer to “MagStripeGeneral” in the printer’s Installation and Administrator’s Guide for more information. format not supported by the track. Make sure that the application is using the selected encoding format for the track.

  • Page 79: Embosser Troubleshooting

    Embosser Troubleshooting If your system is a CE875 instant issuance system, also check for the following. Indent Problems Problem Probable Cause Solution The indent characters are The indent ribbon is Load the indent ribbon correctly. Refer to very light. loaded incorrectly or is “Load the Indent Ribbon Cartridge”...

  • Page 80: Printer Card Jams

    Printer Card Jams A card jam occurs when the card does not reach the proper position for the next action, such as printing or ejecting the card. The error condition that displays on the LCD helps you identify the location of the card jam. If your system includes an embosser, refer to “Clear an Embosser Card Jam”...

  • Page 81: Multi-Hopper Printer

    Multi-Hopper Printer Unlock the printer and open the printer access door. Remove the ink ribbon and retransfer film cartridges. Locate the card in the printer. Turn the K1 manual advance knob if necessary to gain access to the card. Reach into the printer and remove the card.

  • Page 82: Clear A Card Jam In The Flipper Module

    Remove the card through the rear access door. Close the rear access door. Close the printer access door and lock the printer. Press the U button on the printer to clear the message. Clear a Card Jam in the Flipper Module Do the following if message 236: “Flipper module rotate error”...
  • Page 83 Reach into the flipper module and rotate it until you can access the card. Remove the card through the rear access door. Close the rear access door. Close the printer access door and lock the printer. Press the U button on the printer to clear the message.

  • Page 84: Repair A Broken Ink Ribbon Or Retransfer Film

    Repair a Broken Ink Ribbon or Retransfer Film If the ink ribbon or retransfer film breaks, one of the following messages displays on the printer LCD: 240, C1 supply error There is a problem with the ink ribbon.  175, C2 supply error There is a problem with the retransfer film.

  • Page 85: Messages And Conditions

    Make sure that the ink ribbon or retransfer film is routed as shown on the cartridge and that there are no wrinkles in the supply. Remove any slack in the ink ribbon or retransfer film. Reinstall the cartridge into the printer until it clicks into position. Close the printer access door and lock the printer.
  • Page 86 LCD Message User Light Supply Light Card Light Magstripe read data error Amber Flash Magstripe read no data Amber Flash Card not picked Amber Flash Card hopper empty Amber Flash Close cover to continue Amber Flash Cover opened during job Amber Flash Magstripe not available Amber Flash...
  • Page 87 LCD Message User Light Supply Light Card Light Firmware version mismatch Green Flash Green Flash Green Flash C1 printhead error Amber Flash C2 heat sensor error Amber Flash C2 heater error Amber Flash C2 heated roller motion error Amber Flash Retransfer debow error Amber Flash Smart card contact fail...

  • Page 88: Embosser Messages

    Embosser Messages LCD Message User Light Supply Light Card Light Emboss critical error Green Flash Green Flash Green Flash Emboss format error Green Flash Emboss transport error Green Flash Embosser card jam Green Flash Embosser topper jam Green Flash Embosser card entry jam Green Flash Embosser card exit jam Green Flash...

  • Page 89: Messages From Printer Manager

    Messages from Printer Manager Printer Manager issues messages that display in the browser window. Follow the instructions in the message to continue working with the printer. Refer to “Printer Manager” in your printer’s Installation and Administrator’s Guide. Other Messages The card production application you use also may issue messages. ...

  • Page 90: Printer Messages

    Printer Messages The following messages indicate a condition in the printer. Close and lock doors A secure door is physically unlocked on the system. Gently try to open all secure doors on the system. Close any open door and lock the printer and/or embosser using the key. 100: Request not supported The printer does not support the personalization being requested for the card.

  • Page 91: 105: Magstripe Data Error

    105: Magstripe data error The printer failed to verify that the correct magnetic stripe data was written on the card. Make sure that you are using magnetic stripe cards that match the printer settings. Make sure that the cards are placed in the printer correctly. Press the U button on the printer to clear the message and send the card to print again.

  • Page 92: 108: Magstripe Read No Data

    108: Magstripe read no data The printer did not find any magnetic stripe data on the card. The card will be canceled. Make sure that you are using magnetic stripe cards that match the printer settings. Make sure that the cards are placed in the printer correctly. Press the U button on the printer to clear the message.

  • Page 93: 114: Cover Opened During Job

    114: Cover opened during job The printer cover was opened while printing. Close the printer cover completely. Press the U button on the printer to clear the message. & T INTS Make sure that the ink ribbon and retransfer cartridges are installed properly. ...

  • Page 94: 120: User Paused The Printer

    120: User paused the printer The printer was paused while printing. To complete the current card press the printer’s U button. & T INTS If the user pressed the button for several seconds, the card has been canceled.  If this message occurs often, ask your system administrator to set the button sensitivity to a ...

  • Page 95: 151: Failed To Lock

    151: Failed to lock An attempt to lock the printer failed. The card will be canceled. Make sure that all access doors are closed securely. Try locking the printer again. & T INTS Make sure that the reject tray is installed properly before locking the printer.152: Insert new card side 2 up Turn a new card over end to end so side 2 is facing up.

  • Page 96: 167: C2 Supply Not Identified

    167: C2 supply not identified The printer cannot use the C2 retransfer film installed. The card will be canceled. Use a supply designed for this printer. Press the U button on the printer to clear the message. 168: C2 supply not supported The printer model cannot use the C2 retransfer film installed.

  • Page 97: 175: C2 Supply Error

    175: C2 supply error The C2 retransfer film has encountered an error. Open the printer access door and remove the C2 retransfer film cartridge. Reposition, repair, or replace the supply and advance the repaired area one full turn. Replace the C2 retransfer film cartridge. Close the printer access door.

  • Page 98: 222: Firmware Version Mismatch

    222: Firmware version mismatch The printer and attached component firmware versions are not compatible. The system cannot process cards until the firmware has been updated. Update both the printer and component to the latest firmware versions. & T INTS After the firmware update program completes, shut down and restart the system to complete the component firmware update.

  • Page 99: 231: C2 Heated Roller Motion Error

    231: C2 heated roller motion error The C2 retransfer heated roller has encountered a critical error. The card will be canceled. Press the printer P button to power off the system. OWER Request service. The system must remain powered off. 232: Retransfer debow error The printer has encountered an error in the retransfer debow area.

  • Page 100: 235: K2 Transport Card Jam

    235: K2 transport card jam The card did not reach the required position on the K2 vertical transport. The card will be canceled. Press the U button to move the card into the reject tray and clear the error. If the error occurs again, open the printer access door. Press the K3 rear access door release to open the rear access door.

  • Page 101: 238: C1 Supply Not Identified

    238: C1 supply not identified The printer cannot use the C1 ink ribbon installed. Use a supply designed for this printer. Press the U button on the printer to clear the message. 239: C1 supply not supported The printer model cannot use the C1 ink ribbon installed. Use a supply designed for this printer model.

  • Page 102: 242: Rt1 Reject Tray Full

    242: RT1 reject tray full The reject tray is full. Open the printer access door. Remove the retransfer film cartridge. Remove the rejected cards. Replace the retransfer film cartridge. Close the printer access door. Press the U button on the printer to clear the message. 243: Card lost A card that is expected to be in the printer is no longer present.

  • Page 103: 277: Multi-Hopper Pick Error

    277: Multi-hopper pick error The multi-hopper did not pick a card from the input hopper cartridge. Unlock the multi-hopper. Remove each cartridge and make sure that cards are loaded properly. Make sure that the cartridges are installed correctly. Check the exception slide. Lock the multi-hopper.

  • Page 104: Embosser Messages

    Embosser Messages If your printer includes the optional embosser, the following messages indicate a condition in the embosser. 125: Emboss critical error The embosser has encountered a critical error. The card will be canceled. Press the printer P button to power off the system. OWER Request service.

  • Page 105: 129: Embosser Topper Jam

    129: Embosser topper jam The embosser topping foil is not moving properly. Open the embosser and remove the topping foil cartridge. Reposition, repair, or replace the topping foil. Replace the cartridge, and then close and lock the embosser. 130: Embosser card entry jam The card path is blocked in the embosser.

  • Page 106: 133: Embosser Card Reject Full

    133: Embosser card reject full The embosser reject tray is full. Open the embosser and empty the reject tray. Close and lock the embosser. & T INTS The embosser reject tray holds five cards. Empty it regularly to avoid receiving the message. Refer to “Empty the Embosser Reject Tray”...

  • Page 107: 138: Embosser Indent Error

    138: Embosser indent error The embosser indent ribbon is not moving properly. Open the embosser and remove the indent ribbon cartridge. Reposition, repair, or replace the ribbon and advance the repaired area one full turn. Replace the cartridge, and then close and lock the embosser. 139: Lost card, open emboss cover The card is not correctly positioned in the embosser.

  • Page 108: 143: Topping Foil Problem

    143: Topping foil problem The embosser topping foil is not moving properly. The card will be canceled. Open the embosser and remove the topping foil cartridge. Reposition, repair, or replace the topping foil and advance the repaired area one full turn. Replace the cartridge, and then close and lock the embosser.

  • Page 109: Driver-Only Message

    Driver-Only Message The following message is issued by the Card Printer Driver if you send a print job to the CR825 or CE875 instant issuance system using the driver. The Card Printer Driver does not support the CR825 and CE875 systems. The message displays on the PC that sent the card print job. It does not display on the printer LCD.
  • Page 110 Troubleshooting...

  • Page 111: Appendix A: Ce875 Instant Issuance System

    Appendix A: CE875 Instant Issuance System This appendix provides information about the CE875 instant issuance system. About the Embosser The CE875 system consists of a card printer and the CEM embosser. The CE875 system can print cards and then emboss and indent characters on the card. The embosser creates the raised lettering and numbering that is on the front and back of most financial or debit cards.

  • Page 112: Outside The Embosser

    Outside the Embosser Use the following sections to become familiar with the CEM embosser. Embosser Top, Front, and Right Side Cable Guide Printer Mounting Pin Printer Card Transfer Area Mounting Pins Printer Mounting Lock Embosser Supplies Access Door Embosser Access Door Lock Card Output Hopper...

  • Page 113: Embosser Back And Left Side

    Embosser Back and Left Side Cable Lock Receptacle Power Connection Cable Lock Receptacle The cable lock receptacle allows you to connect a cable-style lock. Power Connection The power connection provides a plug-in receptacle for the embosser power supply. CR825 and CE875 Instant Issuance System User’s Guide...

  • Page 114: Inside The Embosser

    Inside the Embosser Printer Lock Lever Manual Advance Knob Indent Ribbon Cartridge Topping Foil Reject Tray Cartridge Printer Lock Lever The lever locks the printer to the embosser. Slide the lever to the left to unlock the components. Slide the lever to the right to lock the components together.

  • Page 115: Embosser Configuration Label

    Embosser Configuration Label The embosser configuration label shows the embosser name, serial number, configuration, and date and country of assembly. The configuration label provides information that is useful when requesting service. It also helps you know which components were installed when the embosser was manufactured.

  • Page 116: Load Embosser Supplies

    Load Embosser Supplies Embossing supplies include topping foil and indent ribbon. The topping foil is applied to the embossed characters and can be applied to up to five lines of characters. The indent ribbon is used to apply black or white color to a single line of indented characters. If the embosser supplies are preloaded into their cartridges, install the cartridges into the embosser.
  • Page 117 Prepare the ribbon for routing. Supply Spool Roll up one full turn of indent ribbon on the silver take-up spool. Roll out a slack length of indent ribbon from the supply spool. Take-up Spool Route the ribbon around the rollers on the Supply indent ribbon cartridge.

  • Page 118: Load The Topping Foil Cartridge

    Load the Topping Foil Cartridge Prepare the topping foil cartridge and topping roll. Unlock and open the embosser supplies access door and remove the topping foil cartridge from the embosser. The topping foil cartridge is on the left as you face the embosser opening.

  • Page 119: Empty The Embosser Reject Tray

    Replace the topping foil cartridge. Hold the cartridge by its handle. Align the top of the cartridge with the guides inside the embosser. Slide the cartridge in until it clicks and stops. Close and lock the embosser supplies access door. Empty the Embosser Reject Tray Unfinished cards, or cards that were not processed properly, are placed in the reject tray inside the embosser.

  • Page 120: Clear An Embosser Card Jam

    Clear an Embosser Card Jam Unlock and open the embosser supplies access door. Remove the indent ribbon and topping foil cartridges. Rotate the manual advance knob inside of the embosser until the jammed card is accessible from the rollers. Remove the card. Replace the indent ribbon and topping foil cartridges.

  • Page 121: Repair Broken Indent Ribbon Or Topping Foil

    Repair Broken Indent Ribbon or Topping Foil If the indent ribbon or topping foil breaks, you can repair it and continue using the supply. Unlock and open the embosser supplies access door. Remove the cartridge with the broken supply from the embosser.
  • Page 122 A-12 CE875 Instant Issuance System...

This manual is also suitable for:

Artista cr825

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