IPC IQ/MAX TOUCH User Manual page 107

2. To resume an active call on hold, tap the line button from Favorites, the Activity Monitor, or the Call
Notification popup.
The line button for the call turns lighter green, and the Contextual Call Display is reopened.
8.10.4.2 Exclusive hold
If privacy is enabled on a call, placing the call on hold puts it on exclusive hold.
Only the user who places a call on exclusive hold can retrieve it. If the call was placed on exclusive hold
from a turret with multiple handsets, the user at that turret can retrieve the call using a different handset.
If other users try to pick up the held call, they receive a message indicating that the call is private and are
not allowed to access the line.
A line on exclusive hold appears as a call on hold (dark green), with a privacy icon, for the user who
placed it on exclusive hold. To other users, the line displays a busy indication (blue).
If you or your Unigy administrator customized your line status colors, the colors specified in this topic
might be different.
Note
•
When a call is retrieved from exclusive hold, privacy is not enabled by default; privacy must be re-
enabled either before or after retrieving the call.
•
Privacy and exclusive hold are not available for multiparty calls.
A line on exclusive hold can be released without retrieving it in the following ways:
•
The line is released at the other end. (This requires a line that supports forward disconnect.)
•
The user logs off and logs back on.
•
A forced line clear is performed on the line.
8.10.4.3 Automatic hold for incoming calls
By default, when there is an active call and a new call is answered, the previous call is released. A
Unigy administrator can configure a user profile to automatically place the previous call on hold, or (for
users who have a second handset) a user can select the open handset for the new call.
Note
Automatic hold is not available for the Soft Client.
The following options define how the system deals with new calls when a user is on a call:
•
Auto Select Rel: If there is a call on one handset and the user answers a second call, the second line
picks up on the second handset. If there is a call on both handsets and the user switches to a new line,
the active handset releases its line and picks up the new line.
•
Auto Hold Call: If there is a call on a handset and the user answers a second call, the new call is
established and the first call is put on hold (not released).
•
Release Call (default): If there is a call on a handset and the user switches to the incoming line, the
old call is released without the user pressing the
IPC Proprietary
8.10: Active call options
button.
Release
IQ/MAX TOUCH Turret User Guide
107
Unigy 4.3