Call Answering; Answer A Line Call - IPC IQ/MAX TOUCH User Manual

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8.7: Call answering

•
Manual ringdown private lines with automatic signaling programmed to the button automatically
signal the distant end if the line is idle. Otherwise, the user is connected.
•
For manual ringdown private lines with manual signaling, the user connects to the line. Proceed to
the next step if the distant end does not respond.
3. Press and hold the
This signals the distant end over a longer duration. If the distant end responds, no further action is
required. If the distant end does not respond, repeat as necessary, or release the call.
8.7 Call answering
Incoming calls are indicated on the turret, queued according to priority and line type.
You can view and answer incoming calls from Favorites, from Activity Monitor, or from the Call
Notification popup (if enabled). The button associated with an incoming call lights up and rings
according to the configured call attributes in your user profile, such as the call priority, ring tone, and
ring attributes. High priority calls are indicated in red, and low priority calls are indicated in yellow.
Calls can be answered on the handset or on the hands-free speaker (hands-free mode). All line calls are
answered from the handset. By default, intercom calls are answered automatically if the hands-free
speaker is on and available (auto-answer intercom is enabled).
If there is an existing active call and the incoming call is answered on the same handset, the existing
active call is dropped. This is the default turret behavior for incoming calls. If the existing active call is
an intercom call, and a line call is answered on the same handset, the intercom call will automatically
move to the other handset if it is free, otherwise it is released. If an active line call is on the non-default
handset, the default handset is idle, and an intercom call comes in, then the line call is moved to the
default handset and the intercom call is answered on the non-default handset.
An active line call can be placed on hold to answer an incoming call, if your user profile is configured to
do so. For more information on settings that determine turret behavior for incoming calls, see
page 105.
8.7.1

Answer a line call

All line calls are answered from the handset.
The incoming call is displayed on a line button in Favorites, on a floating line button (if
preprogrammed), in the Call Notification area, or in a Call Notification popup (if preprogrammed). The
call can be answered on the automatically assigned handset (highlighted in the footer) or on a selected
handset.
If you or your Unigy administrator customized your line status colors, the colors specified in this topic
might be different.
To answer an incoming call, do any of the following:
a) Find the incoming line in Favorites or the float area and tap the line appearance.
b) Tap the pending call in the Call Notification popup. (If the Call notification popup is not displayed,
tap the Call Notification area to open it, and then tap the pending call.)
c) Swipe left or right in the Call Notification popup to answer the pending call on that handset.
For a. and b.: the call is answered on the automatically assigned handset.
For c.: the call is answered on the left or right handset.
August 26, 2019
button, which is displayed in the
Signal
.
Contextual Call Display
IPC Proprietary
Hold on