IPC IQ/MAX TOUCH User Manual
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IPC IQ/MAX TOUCH User Manual

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Unigy 4.3
IQ/MAX TOUCH Turret User Guide
Part Number: B02200769, Release: 00
IPC Proprietary
August 26, 2019

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Summary of Contents for IPC IQ/MAX TOUCH

  • Page 1 Unigy 4.3 IQ/MAX TOUCH Turret User Guide Part Number: B02200769, Release: 00 IPC Proprietary August 26, 2019...
  • Page 2 © Copyright 2011–2019 IPC Systems, Inc. All Rights Reserved.

  • Page 3: Table Of Contents

    Change your password from the Login screen................... 18 1.3.5 Change the user...........................18 1.3.6 Lock and unlock the screen........................ 19 Free seating ............................... 19 Chapter 2: IQ/MAX TOUCH User interface................21 User interface..............................21 Navigation bar area............................22 Application area..............................23 2.3.1 Views of applications..........................24 2.3.2...
  • Page 4 Close an application............................39 Rearrange applications on the screen.........................39 Multiple copies of applications (clones)......................39 Change the order of items in the Navbar......................40 Presence ................................40 Access IQ/MAX TOUCH voice mail........................ 41 3.10 Snapshots................................42 3.10.1 Create a snapshot..........................43 3.10.2...
  • Page 5 Make a line call with automatic line selection..................92 Intercom................................92 8.3.1 Make a point-to-point intercom call....................93 Intercom group calls ............................95 8.4.1 Make an intercom group call ......................96 8.4.2 Intercom group answer ........................97 IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 6 Chapter 10: Speakers application ................... 127 10.1 Speakers on a hard turret..........................128 10.2 Speaker channel states............................. 129 10.3 Speaker channel status messages........................130 10.4 Use the Speakers application........................... 130 10.4.1 Turn individual speaker channels on or off..................130 August 26, 2019 IPC Proprietary...
  • Page 7 11.6 Device/Volume settings........................... 168 11.7 System Info..............................171 11.8 Speakers................................173 Chapter 12: International characters on IQ/MAX TOUCH turrets........175 12.1 Enter Latin-derived characters on the turret....................175 12.2 Enter Japanese characters on the turret......................176 12.3 Enter Chinese characters on the turret......................176 Index............................179...
  • Page 8 August 26, 2019 IPC Proprietary...

  • Page 9: Revision List For Unigy V4.3

    Revision List for Unigy V4.3 Issue (Defect) 193530 • If you change the button background color while th... IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 10 August 26, 2019 IPC Proprietary...

  • Page 11: Preface

    • IPC, the IPC logo, Alliance MX, IQ/MAX, IQ/MAX TOUCH, MAXaccess, Nexus Suite, Unigy, Blue Wave, and the Unigy and Blue Wave logos are trademarks of IPC Systems, Inc. • Microsoft, Windows, Excel, Outlook, Lync, Microsoft OCS, Microsoft Office Communications Server, Active Directory, and Internet Explorer are trademarks of Microsoft Corporation.
  • Page 12 This is a Note and is used to alert you to important information. This is a Tip and is used to provide helpful suggestions or hints. Caution This is a Caution and is used to alert you to any procedures in which extreme caution must be used. August 26, 2019 IPC Proprietary...
  • Page 13 Warning This is a Warning and is used to alert you to dangerous situations or procedures that must be completed in a specific manner to prevent a dangerous or damaging situation. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 14 Preface August 26, 2019 IPC Proprietary...

  • Page 15: Chapter 1: Introducing Iq/Max Touch

    The IQ/MAX TOUCH turret, the successor to the IQ/MAX turret, offers traders the latest in high-speed voice communications technology. The primary user interface of the IQ/MAX TOUCH turret is a large touch screen area which can display up to three applications simultaneously. This unit is called the Primary Module. An IQ/MAX TOUCH turret can be paired with a second unit, an Expansion Module, that increases the total number of simultaneous applications to six.

  • Page 16: Applications

    1.2: Applications Applications IQ/MAX TOUCH provides access to features through core applications. The core applications and their icons are shown below. Favorites – Displays the button sheet, which can contain up to 600 buttons. Call History – Displays up to 200 of the most recent call events.

  • Page 17: Log Off

    The User menu popover is displayed. 2. Tap Logout You are asked to confirm the log out. 3. At the prompt, tap to proceed with the log out operation. Logout The login screen is displayed. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 18: Change Your Password From The Login Screen

    1.3: IQ/MAX TOUCH basics Note Log off is not permitted if there are active calls on the turret. This does not include speaker calls; the turret will log off with active speaker calls. 1.3.4 Change your password from the Login screen Use this procedure to change your password from the Login screen.

  • Page 19: Lock And Unlock The Screen

    Free seating is the ability for an end user to log in to any turret within a Unigy enterprise and get the same user profile as on the user's own turret. User preferences, controls, directories, and communication history are available to an end user from any turret. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 20 IQ/MAX Sync users need access to both IQ/MAX Sync and a turret. Free seating and Expansion Module When an end user free seats from one IQ/MAX TOUCH to another, the device intelligently adapts if that turret’s configuration is different from the original configuration. When the original configuration...

  • Page 21: Chapter 2: Iq/Max Touch User Interface

    Navigation Bar (Navbar) area - provides access to applications and snapshots Expansion Module The touch screen user interface on the Expansion Module consists of the Application and Branding areas. The Navbar and the Footer are available on the Primary Module only. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 22: Navigation Bar Area

    Navbar. In collapsed view, only icons are visible on the Navbar. In expanded view, names (labels) and icons are visible. When expanded, the Navbar overlaps the Application area and part of the Footer. Figure 6: Navbar August 26, 2019 IPC Proprietary...

  • Page 23: Application Area

    The application content differs from application to application, and may differ when the application is running at full size, half size, or third size. Many applications have a scrollbar or scrubber on the right- hand side of the application content. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 24: Views Of Applications

    On a Primary Module, the screen can contain no open applications, one application (full size or full screen), two applications (half size or half screen), or three applications (third size or third screen) as shown in the following figure. August 26, 2019 IPC Proprietary...

  • Page 25: Positioning Guide

    Views and Expansion Module If your IQ/MAX TOUCH is also equipped with an Expansion Module, the screen of the Expansion Module can also contain up to three applications. With an Expansion Module, you can close all applications on one screen as long as one application is running on the other screen.
  • Page 26 You can choose where to position the app depending on what apps are currently open. For more information on opening applications, see Open an application in full screen view on page 37 and Open an application using the positioning guide on page 37. August 26, 2019 IPC Proprietary...

  • Page 27: Modal Dialog

    The content of the Modal dialog differs depending on the dialog. To close a Modal dialog, tap one of the action buttons or tap outside the dialog. Figure 12: Modal dialog IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 28: Selection Mode

    The contextual menu lists the types of buttons which you can choose to add to the button sheet. Tap to select an option. To close a contextual menu, tap outside of the contextual menu. August 26, 2019 IPC Proprietary...

  • Page 29: Footer Area

    Voice mail indicator Messaging area Left handset status area Right handset status area Master volume bar or slider – controls the volume of speaker channels and calls on hands-free mode Call notification area IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 30: Handset Overlay

    Intercom Group Call Intercom Group Answer Intercom Group Talkback When you tap on the initial handset overlay, the handset overlay shows controls for a point-to- Intercom point intercom call, as illustrated in the following figure. August 26, 2019 IPC Proprietary...
  • Page 31 Call Swap (inactive) – call swap not available until line call is established Privacy – toggle privacy feature on or off Call In an active dial tone call, the handset overlay appears as follows. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 32: Call Notification Popup

    It can be maximized at any time by tapping the call notification area in the Footer. The display must be maximized in order to answer the call. When there are no longer any calls to display the Call Notification popup disappears automatically. August 26, 2019 IPC Proprietary...

  • Page 33: User Menu Popover And User Badge

    User badge Button icons Icons indicate the status and function of buttons on the turret. When icons are not available or are inactive, they are grayed out. Call type icons Home phone IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 34 Speaker channel assigned For more information, see Line status on page 49. Call category icons Outgoing call Incoming call Missed call Incoming call to a line on your button sheet that was answered by another trader August 26, 2019 IPC Proprietary...

  • Page 35: Master Volume

    There are two identical sets of buttons for left and right handset controls as shown in the following figure. Figure 23: Dial pad Transfer Keypad Conference Hold IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 36: Dial Digits

    It goes off-hook and the call is answered. Digits can be entered on the turret dial pad during an Interactive Voice Response (IVR) system call to indicate choice of an option in response to audio prompts. August 26, 2019 IPC Proprietary...

  • Page 37: Chapter 3: Working With Applications And Features

    (app) anywhere on the screen of the Primary Module, in addition to or replacing an open application. Your choices are as follows, depending on what is currently running on the screen: • If one app is active: replace the app, add to left, or add to right. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 38: Add An Application From The Expanded Navbar

    For example, if no apps are running on the Expansion Module, and three apps (A, B, C) are running on the Primary Module, after adding app D, there will be one app (A) running at full size on the Expansion Module, and three (B, C, D) running on the Primary Module. August 26, 2019 IPC Proprietary...

  • Page 39: Close An Application

    Header bar has a number that represents the unique clone of that application. If three clones of a single application are already open, it is not possible to open a fourth copy. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 40: Change The Order Of Items In The Navbar

    A presence status icon showing a contact’s current availability is displayed next to the contact’s name in the Directory. Presence information is only shown and available for contacts who are in the Unigy system site directory. August 26, 2019 IPC Proprietary...

  • Page 41: Access Iq/Max Touch Voice Mail

    Access IQ/MAX TOUCH voice mail Access voice mail on the IQ/MAX TOUCH turret. Voice mail is a service provided on the Unigy system for the storage and retrieval of messages. When you have a message, the voice mail indicator displays on your User badge in the Footer. For an...

  • Page 42: Snapshots

    Figure 26: Snapshot Snapshot displaying three applications Snapshot group icon Edit option or Refresh option (displayed when changes were made to the snapshot) Snapshot icon Snapshot name August 26, 2019 IPC Proprietary...

  • Page 43: Create A Snapshot

    SAVE VIEWS The newly created snapshot is saved in the Navbar. 3.10.2 Open a snapshot You can open a saved snapshot by tapping the snapshot icon or snapshot name in the Navbar. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 44: Modify A Snapshot

    A snapshot icon displays a two letter name that is derived from the first letters of the first two words of the snapshot name, considering space as a word separator. The snapshot icon cannot be edited. You can edit the snapshot name. August 26, 2019 IPC Proprietary...

  • Page 45: Delete A Snapshot

    You can delete a snapshot. 1. Expand the Navbar and identify the snapshot to be deleted. 2. Tap the icon next to the selected snapshot name. Edit The Edit Snapshot dialog opens. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 46 3.10: Snapshots 3. Tap the button. Remove The selected snapshot is deleted from the Snapshots group. August 26, 2019 IPC Proprietary...

  • Page 47: Chapter 4: Favorites

    Edit mode icon – move or swap a button Rename – change the name of the Favorites sheet Scrubber or indexed scrollbar – access a point in the list Assigned button Unassigned button IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 48: Button Types

    These are programmed in the UMS. OOPS groups for an extension are set up in the UMS. If all OOPS extensions are also busy, the call diverts and reports as busy. August 26, 2019 IPC Proprietary...

  • Page 49: Line Status

    Button descriptor (label); blinking Hold on hold by another user indication u-Hold High priority incoming call Button descriptor (label); growing incoming duration bar (if enabled in your user profile and preferences) IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 50: Communication Barrier Status Messages

    4.2.2 Communication Barrier status messages For Unigy enterprises that are integrated with the IPC Compliance Policy Engine, communication barrier policies are enforced. If a Unigy end user attempts a call or action that is restricted by a compliance policy, then an error message is displayed on the end user’s CDI.

  • Page 51: Add A Line Button

    . Settings for incoming calls on the line. Ring Preference Ring One Ring No Ring • . Display calls from this line on a floating button if the line button Float Preference Float None is not currently displayed. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 52: Add A Speed Dial Button

    The point of contact button is created accordingly. 4.4.4 Add conference buttons You can add a conference button (also called duplex or preset broadcast button) in Favorites. For details, Duplex conference on page 121 and Configure conference broadcast on page 122. August 26, 2019 IPC Proprietary...

  • Page 53: Add A Diversion Button

    Update the information in the dialog as appropriate. • Save The button is updated accordingly. Editing a button is distinct from Edit mode. For information about Edit mode, see Move or swap a button on page 54. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 54: Duplicate A Button

    You can delete a button assignment in the button sheet. 1. Navigate to the button to be deleted in Favorites, and long press this button. A contextual menu is displayed. 2. Select REMOVE You are asked to confirm the removal. August 26, 2019 IPC Proprietary...

  • Page 55: Function Buttons

    40. Beginning with Unigy v4.1, the button label for this function button was changed from . If an IQ/MAX TOUCH that Do Not Disturb Do Not Ring was connected to a Unigy v4.1 or higher zone is redirected to a pre- Unigy v4.1 zone, the button label does not change from...
  • Page 56 Initiate a Group Call Talk Back call. Left Redial Redial the last number dialed from the left handset. Right Redial Redial the last number dialed from the right handset. Dial 0. Dials 1. Dials 2. Dials 3. Dials 4. Dials 5. August 26, 2019 IPC Proprietary...

  • Page 57: Configure Function Buttons

    Batch settings mode, real time button status is not displayed. The following settings can be edited in Batch settings mode: • Priority • Ring tone override • Ring settings • Fixed IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 58: Configure Buttons In Batch Settings Mode

    Settings application. For information on setting these colors, refer to Call Handling on page 164. For illustrations of how the colors are displayed in different call scenarios, refer to Button color scenarios on page 59. August 26, 2019 IPC Proprietary...
  • Page 59 For information on changing button, priority, and line status colors, refer to the following topics: • Assign button background colors on page 58 • Call Handling on page 164 IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 60 I-Busy line status (dark green) is displayed in the lower two-thirds of the buttons and the button background colors are displayed in the top one third of the buttons. These buttons are assigned the August 26, 2019 IPC Proprietary...
  • Page 61 This example shows the Call Notification popup at the receiving end of a high priority intercom call with intercom auto-answer disabled. For this scenario the button color shows only the color assigned to high priority calls. Figure 38: Call Notification popup – high priority intercom call IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 62 The associated buttons for these calls, 1003-1, 1005-1, and 1009-1, are shown in the button sheet. If the calls were all high priority calls, the indicator in the footer would display only the high priority call color. August 26, 2019 IPC Proprietary...
  • Page 63 The call notification footer area displays the color only for the high priority call. When there are multiple priority calls pending, only the color for the highest priority call is displayed. Figure 41: Call Notification footer alert – mixed priority calls IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 64: Rename A Favorites Sheet

    Calling Line Identification (CLI) displays the name, button label, or phone number of the party placing an incoming call. It may also display the calling party’s company name. If the CLI feature is enabled and August 26, 2019 IPC Proprietary...
  • Page 65 Private line calls will always show the button label for CLI, regardless of the CLI display preference. For more information on setting CLI preferences, refer to Call Handling on page 164. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 66: Calling Party Name Lookup

    If there is too much information to fit on the button, it is truncated; and if the line button is set to not display CLI information, the information does not appear at all. August 26, 2019 IPC Proprietary...

  • Page 67: Toggle Cli Display

    The word Suppress CLI Enabled also displayed on the button. 2. Initiate the call. No calling identity information appears at the far end. The call shows as Restricted. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 68 4.12: CLI August 26, 2019 IPC Proprietary...

  • Page 69: Chapter 5: Call History

    Not Available. The answered by another call history option must be configured for the trader in the UMS. For details on how events are captured, see the Theory of Operation Manual IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 70: Search Feature

    Search field. As additional search terms are entered, the oldest terms are removed from the list. • A search term is only added to Recent Searches if you make a call from the search result. August 26, 2019 IPC Proprietary...

  • Page 71: Search Call History - New Search

    Tap the icon (x) to remove the search results and return to the previous display (all calls Remove or calls within a category). Figure 44: Search Call History – New Search IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 72: Search Call History From Recent Searches

    (x) to remove the search results for a specific search term and return to the Remove previous display (all calls or calls within a category). • to remove all recent search terms and search results, and return to the previous display CLEAR (all calls or calls within a category). August 26, 2019 IPC Proprietary...

  • Page 73: Browse Call History

    Frequent – up to 25 of the most recently used contacts from Directory 4. Tap a field in the Call History list header to sort calls by that field: • Name/Number • Date/Time IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 74: Filter Call History

    CLEAR The following example shows filter results in the Outgoing call category for private line calls made during the specified dates. Figure 46: Filter Call History August 26, 2019 IPC Proprietary...

  • Page 75: Initiate A Call From Call History

    The details here indicate that an incoming call was placed to Extension 3002, which was on Dennis G's button sheet, but the call was answered by another trader named Joe E. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 76: Create A New Personal Contact

    Update a personal contact from Call History You can add call information from a selected event in Call History to an existing contact in your Personal Directory. Prerequisite: Perform the steps in View Call History Event details on page 75. August 26, 2019 IPC Proprietary...

  • Page 77: Create A Favorites Button From Call History

    The Favorites application opens with the Edit Button modal dialog, temporarily overlaying Call History. 2. Update the information about the Favorites button as appropriate. 3. Tap to save your changes. Save IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 78 5.9: View or edit a Favorites button from Call History The button is saved accordingly. August 26, 2019 IPC Proprietary...

  • Page 79: Chapter 6: Activity Monitor

    After the initial assignment, you can move or swap fixed buttons. • There is no limit on the number of buttons that float. You cannot assign a specific location for a float button. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 80: Add A Fixed Or A Floating Button

    The number of float buttons is not tracked. 5. When you are done with the button assignments, tap Done You are returned to the previous view. 6. Tap the Add icon to return to the main Activity Monitor page. August 26, 2019 IPC Proprietary...

  • Page 81: Move Or Swap A Fixed Button

    Tap the Remove icon ( ) of the fixed button to be removed. You are asked to confirm the removal. c) Tap on the confirmation dialog. The fixed button is removed. Remove IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 82 6.3: Remove a fixed button August 26, 2019 IPC Proprietary...

  • Page 83: Chapter 7: Directory

    Filter icon (also called View icon) - show a subset of contact entries by point of contact type Add icon - add a new contact to your Personal directory Directory list header Search field - find a contact entry Presence icon - visual indicator of a contact's availability IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 84: Search Feature

    • Company 4. Tap the Browse icon to navigate directories and directory categories. The Browse directories drawer is opened. 5. Tap a directory to display contacts in that directory. By default, the following are displayed: August 26, 2019 IPC Proprietary...

  • Page 85: Filter Contacts

    Sales, then filter the contacts by intercom points of contact. Initiate a call from contacts Make a call from a contact in the Directory. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 86: View Contact Details

    The Contact details view is displayed, overlaying part of the main application page. Figure 50: Directory – View Contact Details Close button Contact name Contact's presence Directory Group – shows the directory category path you navigated to find this contact, if applicable. Otherwise, it is blank. August 26, 2019 IPC Proprietary...

  • Page 87: Create Or Remove A Favorites Button From Directory

    View contact details on page 86. In the Contact details view: 1. To set a preferred POC, tap the gray check mark next to the point of contact. The check mark turns blue. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 88: Create A New Personal Contact

    The device does not verify the validity of either intercom or ICM group numbers in Points of Contact. 3. After you have entered data in all of the required fields, the button becomes available. Tap Save Save to save your changes. August 26, 2019 IPC Proprietary...

  • Page 89: Delete A Personal Contact

    Contact details view. EDIT The Edit Contact modal dialog is displayed. 2. Tap the button to delete the personal contact. Remove Contact The personal contact record is removed from your Personal Directory. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 90 7.10: Delete a personal contact August 26, 2019 IPC Proprietary...

  • Page 91: Chapter 8: Making, Answering, And Managing Calls

    The display options and preferences can be customized to provide the most useful information for each user. When the line is released, the session ends. For multiparty line calls, the session ends when the last user releases the line. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 92: Hunt

    Intercom enables end users to make calls to other end users in the same enterprise without using a line. Any end user who has an assigned intercom extension and is logged into the system can place and receive an intercom call. August 26, 2019 IPC Proprietary...

  • Page 93: Make A Point-To-Point Intercom Call

    On IQ/MAX and IQ/MAX Edge turrets, when dialing an intercom extension that has fewer digits than the number of digits specified in the UMS, pad the number with leading zeros. On IQ/MAX TOUCH turrets, padding is optional. On Pulse devices and Soft Clients, do not pad the number.
  • Page 94 If auto-answer intercom is not enabled on the distant end or the user is busy, the call pends on a floating button. • If the dialed extension is invalid, the remote user is not logged in, or the remote turret is locked, the message area on the turret shows an error message. August 26, 2019 IPC Proprietary...

  • Page 95: Intercom Group Calls

    An intercom group call can reach any Unigy users who are logged in and able to answer. Users can be included in a call even if they are logged in somewhere other than their usual location. You can initiate an intercom group call with different options for answering the call: IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 96: Make An Intercom Group Call

    The Contextual Call Display opens and shows controls for the call. 2. Tap the button. Group Call The controls for the group call are displayed on the Contextual Call Display, and a message prompts you to enter the Group ID. August 26, 2019 IPC Proprietary...

  • Page 97: Intercom Group Answer

    Make an intercom group call with group talk back (GTBK). Anyone listening to the broadcast can answer the call, talk, and be heard by everyone else on the broadcast. 1. Select an idle handset side. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 98: Dial Tone

    The call is established. The station at the distant end responds in one of the following ways: • It generates a ringback tone if the call is ringing and waiting to be answered. • It generates a busy tone if the line is busy and cannot accept a call. August 26, 2019 IPC Proprietary...

  • Page 99: Private Line

    2. Select the button for a specific private line from the Favorites application. • Automatic ringdown private lines establish the call automatically; the distant end is alerted to the incoming call. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 100: Call Answering

    Swipe left or right in the Call Notification popup to answer the pending call on that handset. For a. and b.: the call is answered on the automatically assigned handset. For c.: the call is answered on the left or right handset. August 26, 2019 IPC Proprietary...

  • Page 101: Answer An Intercom Call

    Note function button is configurable in the UMS only. Configuring this button on the Voice Monitoring communication device, such as copying, moving or swapping this button, is not supported. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 102: Release A Call

    Note The Redial feature is not supported for intercom calls or when free seating to a turret other than an IQ/MAX TOUCH. Also, a redial number is not persisted when the end user logs off and logs on again. 8.9.1 Redial the last number dialed Redial the last number dialed on the right or left handset.

  • Page 103: Active Call Options

    Tap the button in the Contextual Call Display to toggle the feature OFF or ON. Record 8.10.2 Mute a call Mute a call on the handset or hands-free speaker. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 104: Privacy

    Note Alternative to this procedure, if your IQ/MAX TOUCH Handset Button Press and Release Action is configured in the UMS for Push-to-Cut, then you can press and hold the handset switch to mute your handset. Release the switch to unmute the handset.

  • Page 105: Hold

    If privacy is enabled on a call and the call is put on hold, the call can only be retrieved at the turret where the call was put on hold. For more information, see Exclusive hold on page 107. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 106 CLI or label match of the held call and the area also turns dark green. If you open the Call Notification popup, a timer shows the minutes and seconds that the call has been on hold. August 26, 2019 IPC Proprietary...
  • Page 107 Release Call (default): If there is a call on a handset and the user switches to the incoming line, the old call is released without the user pressing the button. Release IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 108: Transfer

    8.10.6 Barge in You can join a call in progress (barge in) if privacy is not enabled on the line. August 26, 2019 IPC Proprietary...

  • Page 109: Call Swap

    If the line has privacy turned on, the call is rejected and your turret remains idle with no active calls. 8.10.7 Call swap Call swap enables you to move an established line call from the active handset to the idle handset during a call. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 110 Swap or call state. For more information on the call swap feature, refer to Call swap on page 109. 1. Make an outgoing line call, answer an incoming call, or barge on a line. August 26, 2019 IPC Proprietary...

  • Page 111: Managing Calls

    When you release Push-to-Talk, the hands-free call resumes. The IQ/MAX TOUCH turret has a full-duplex hands-free speaker and microphone on the Primary Module. Hands-free mode can be used in the following scenarios: •...

  • Page 112: Audible Alerts

    The record warning tone is not played for Alliance lines, intercom calls, or Open Connexion calls. Device-generated warning tones for handset or speaker calls are not present in digital recordings (IP and E1). The record warning tone is optional. It is configured by an administrator through the UMS. August 26, 2019 IPC Proprietary...

  • Page 113: One-Button Diversion

    (line, type, and destination). 8.11.3.2 Configure one-button ICM diversion Configure diversion on a button to divert point-to-point intercom calls to another Unigy end user. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 114 (that is, phone number or extension). This type of diversion is referred to as Direct Dial Inward (DDI) diversion. Your user profile must be configured with the proper privileges to program one-button diversion on your device. One of each diversion type can be enabled at any one given time. August 26, 2019 IPC Proprietary...
  • Page 115 One Button Divert When enabled, the divert button is illuminated light gray. Enable or disable one button divert, as desired. Calls meeting the divert criteria are diverted to the appropriate extension. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 116 8.11: Managing calls August 26, 2019 IPC Proprietary...

  • Page 117: Chapter 9: Multiparty Call Management

    Conference call is started. While in conference mode, you can add or remove lines as needed by pressing buttons representing private lines or dial tone lines. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 118: Unsupervised Conferences

    Zones Note In a multizone Unigy enterprise, IPC recommends configuring unsupervised conference the same in all zones. If the zones are configured differently, the unsupervised conference feature will only function properly when all lines and end users participating in the conference are from zones that have the unsupervised conference setting enabled.

  • Page 119: Conferencing Scenarios

    References to users in these scenarios means a Unigy end user. When referring to a far-end call party, it could be either a Unigy or a non-Unigy user. If you or your Unigy administrator customized your line status colors, the colors specified in this topic might be different. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 120 1. User A creates a conference with 3 lines on the left handset. Result: All lines show I-Busy to User A and U-Busy to all others in the system. 2. User A presses hold and an unsupervised conference is created. August 26, 2019 IPC Proprietary...

  • Page 121: Duplex Conference

    Preset broadcasts connect up to five lines so that multiple parties can be contacted with a single button press. Only the following types of lines can be included in the broadcast: • Automatic ringdown (ARD) • Manual ringdown (MRD) configured to auto-signal IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 122: Configure Conference Broadcast

    As each line is selected, the button turns blue and the count at the top of the screen is incremented by 8. Tap Done The button is created. The button label includes a conference indicator icon and the number of Call Parties that you included in the conference broadcast. August 26, 2019 IPC Proprietary...

  • Page 123: Simplex Broadcast

    Favorites. 1. If the Favorites application is not already displayed, tap Favorites in the Navbar. 2. Tap an unassigned or empty button. A contextual menu is displayed with the button types. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 124: Hoot Channels And Open Connexions

    Media Gateway trunks). Users and trunks are assigned to Open Connexion channels to either listen only or to speak and listen. Additionally, Open Connexion channels can be monitored through voice activity and moderated by an administrator. Icons on line buttons, speaker channels, and call activity displays indicate the permissions: August 26, 2019 IPC Proprietary...
  • Page 125 If an Open Connexion line is connected on a handset, a user who has Speaker permission can talk and listen; a user who has Listener permission can listen only. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 126 9.4: Hoot channels and Open Connexions August 26, 2019 IPC Proprietary...

  • Page 127: Chapter 10: Speakers Application

    Speakers application The Speakers application enables you to assign lines to speaker channels. The Speakers application on IQ/MAX TOUCH supports up to 32 speaker channels. Unassigned speaker channels are empty. Note Use of the Speakers application requires the appropriate licenses and privileges. Speaker channel layout, access to speaker channels, and the ability to talk on specific speaker channels are defined by an administrator in the user profiles.

  • Page 128: Speakers On A Hard Turret

    10.1 Speakers on a hard turret On IQ/MAX TOUCH turrets, the Speakers application provides up to 32 channels. Within the Speakers application, when the proper licensing is in place, you can assign any line to any speaker channel as needed.

  • Page 129: Speaker Channel States

    When a speaker channel is on, it can have one of these additional states: • Lamped (selected): in use, in talk back • Lamped (selected): in use, in talk back, and also part of selected speaker group IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 130: Speaker Channel Status Messages

    Turn a speaker channel on to initiate a speaker call and turn it off to end a speaker call. A speaker call is active until the speaker channel is turned off. Prerequisite: The speaker channel has been assigned to a line, and you have the appropriate licenses and privileges to access the speaker channel. August 26, 2019 IPC Proprietary...

  • Page 131: Turn All Speaker Channels On Or Off

    Turn All Speakers ON If one or more speakers are on and one or more are off, both buttons are blue. Figure 54: Speakers application IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 132: Talk On A Speaker Channel

    Push-to-Talk • If your speaker channel is set to Push-to-Talk and you have the proper privileges, you can use Push-to-Latch by touching the button and swiping up to latch the channel as shown Push-to-Talk below. August 26, 2019 IPC Proprietary...
  • Page 133 Figure 56: Speaker channel is latched Your voice transmission begins. 3. To stop speaking on a channel: • If your speaker channel is set to Push-to-Talk, release the button. Push-to-Talk IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 134: Adjust The Volume For Speaker Channels

    Global speakers audio 2. To adjust the volume of an individual speaker channel, tap and slide the volume slider on the speaker channel down to decrease the volume or slide it up to increase the volume. August 26, 2019 IPC Proprietary...

  • Page 135: Mute Or Unmute A Speaker Channel

    The range used in the Replay feature is configurable from the Settings application. Note There is only one audio stream for all speaker channels. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 136 Speakers application header bar. Replay audio The Replay controls page is displayed. Figure 59: Speakers replay audio Replay audio button Rewind button Play/Pause button Send to left speaker Send to right speaker Send to left handset August 26, 2019 IPC Proprietary...

  • Page 137: View Off-Screen Speaker Activity

    Press Unmute on the speaker channel that is in non-solo mode, then that channel is unmuted and is attenuated. The solo mode speaker is not affected and the other active channels remain attenuated. When a speaker channel is not in solo mode: IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 138 The available range is , where is no volume and is 90% of the volume set for the speaker channel in solo mode. To reset the volume to the default value, tap the button. Reset August 26, 2019 IPC Proprietary...

  • Page 139: Spatial Audio

    10.4.10 Spatial audio Spatial audio provides a virtual audio experience for IQ/MAX TOUCH end users that makes it easier to determine who is speaking on a speaker channel when multiple parties are speaking. This feature, introduced in Unigy v4.0, enables you to specify where the voice from individual parties is presented.
  • Page 140 The spatial audio position for each channel can be set by a Unigy administrator through the Unigy Management System (UMS) or by an IQ/MAX TOUCH end user through the turret. End users can also display the speaker channels that are assigned to each position through the Speakers application.
  • Page 141 Use this procedure to display the current spatial audio position for each speaker channel, and if necessary, to change a speaker channel's position. For an overview of spatial audio, refer to Spatial audio on page 139. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 142: Media Device For Speakers

    The media device feature enables you to configure the device used to transmit or transmit and receive audio for an IQ/MAX TOUCH speaker channel or group of channels. The default setting for the speaker media device is the microphone attached to the turret, but you can change the media device to one of the following: •...
  • Page 143 Tx Left Rx HFM: Transmits audio through the left handset or a headset microphone, receives audio through a turret speaker ( • Tx Right Rx HFM: Transmits audio through the right handset or a headset microphone, receives audio through a turret speaker ( IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 144: Speaker Compact View Mode

    1. To turn on speaker compact view mode, tap the Speaker compact view icon in the Speakers application header bar. See Speakers on a hard turret on page 128 for an illustration. The Speakers application is displayed in compact view mode. August 26, 2019 IPC Proprietary...
  • Page 145 • Remove Channel 3. To turn off speaker compact view mode, tap the Speaker compact view icon in the Speakers application header bar. The Speakers application is displayed in normal mode. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 146: How Call Muting Controls Affect Speaker Users

    The other speaker users cannot hear the conversation or talk on the call until they press Push-to-Talk or latch the speaker channel; at which time the speaker users can hear and are heard by the far end. August 26, 2019 IPC Proprietary...

  • Page 147: Blocking Tone

    When speaker channels are assigned to a speaker group, you can talk on all of the active channels in the group with a single button press. For IQ/MAX TOUCH turrets, up to ten speaker groups are supported. On an IQ/MAX TOUCH with a Primary Module and an Expansion Module, group assignments apply across all modules.

  • Page 148: Remove A Speaker Channel From A Speaker Group

    Set the latch type for speaker groups on page 149. 10.5.2 Remove a speaker channel from a speaker group You can remove a speaker channel from a speaker group. 1. Tap the icon. Batch Settings Mode August 26, 2019 IPC Proprietary...

  • Page 149: Set The Latch Type For Speaker Groups

    User Badge 2. Tap Settings 3. Tap Speakers 4. In the section, tap for each speaker group. Speaker Groups Push to Talk Push to Latch/Unlatch 5. Tap to exit Settings. Close IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 150: Talk On A Speaker Group

    Open Connexion, and dial tone lines that you can assign to speaker channels. For directory entries to be displayed in the Speakers directory, your administrator must create speaker directory groups, then assign lines and members to each group. The Speakers directory shows all the August 26, 2019 IPC Proprietary...
  • Page 151 The Speakers application is displayed. See Speakers on a hard turret on page 128 for an illustration. 2. Tap the icon in the Speakers application header bar. Speakers directory The Speakers directory is displayed. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 152 The line is assigned to the speaker channel. 4. To replace a speaker channel assignment: a) Select a speaker channel to be replaced. b) Tap the icon in the speaker label of the selected speaker channel. > The contextual menu is displayed. August 26, 2019 IPC Proprietary...

  • Page 153: Assign Or Replace A Speaker Channel From Favorites

    Speakers on a hard turret on page 128 for an illustration. 2. To assign a line to an empty speaker channel: a) Tap an empty speaker channel. The contextual menu is displayed. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 154: Remove A Speaker Channel Assignment

    2. Select a speaker channel to be removed. 3. Tap the icon in the speaker label of the speaker channel. > The contextual menu is displayed. 4. Tap Remove Channel The channel assignment is removed. The channel is now unassigned. August 26, 2019 IPC Proprietary...

  • Page 155: Chapter 11: Settings Application

    Note IQ/MAX TOUCH continues to be functional while you are using Settings. If you do not have the Expansion Module and a call comes in, you can answer it if you have enabled call notification popups. Otherwise, you need to close Settings to answer the call.

  • Page 156: User Settings

    The Account Info screen provides basic user information for the current user, including user name, personal extension, and intercom extension. You can change your password from this screen. For details on changing your password, refer to Change your password from Account Info on page 158. August 26, 2019 IPC Proprietary...
  • Page 157 Unigy administrator to determine the values the user authentication policy permits. CONFIRM NEW The new password. The value must match PASSWORD the value in NEW PASSWORD. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 158: Change Your Password From Account Info

    CONFIRM NEW PASSWORD 8. Tap Save Use your new password the next time you log in. You are not required to log off then log back on to activate your new password. August 26, 2019 IPC Proprietary...

  • Page 159: Diversion

    Dual Divert and Ring/No Answer calls to divert to another destination. There are two ways to configure diversion on the turret: • As a User Setting • As a one-button diversion IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 160: Intercom Diversion (Icm)

    The list of options is displayed. 2. Tap Settings The SETTINGS screen is displayed. 3. Tap the option from the left panel to access the screen. Diversion 4. Select the from the drop-down list. Diversion Type Diversion Types are: August 26, 2019 IPC Proprietary...

  • Page 161: Direct Dial Inward (Ddi) Diversion

    11.3.2.1 Configure DDI diversion from Settings You can enable Direct Dial Inward (DDI) diversion to divert a line call from an end user's extension to another extension or phone number. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 162 Diversion Type The device displays the appropriate fields based on the selected . If you select the Diversion Type diversion type, the device displays the Immediate Busy Ring/No Answer Busy/Ring/No Answer field. Divert To August 26, 2019 IPC Proprietary...
  • Page 163 Enter the line number from the device keypad or tap to add the line. Select From Favorites 7. Tap Enable All calls to this line will be diverted per the conditions set. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 164: Call Handling

    (located on right side of the lower panel) of the main screen. User Badge The list of options is displayed. 2. Tap Settings The device displays the SETTINGS screen. 3. Tap the option from the left panel to access the screen. Call Handling August 26, 2019 IPC Proprietary...
  • Page 165 11.4: Call Handling Figure 76: Call Handling IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 166 CLI display options. Calling Line Identification or CLI defines which CLI values are displayed for buttons that you have set to display CLI information. Choose one of the following options • - shows the name. Name • - shows the number. Number August 26, 2019 IPC Proprietary...

  • Page 167: Date & Time

    Enterprise Directory). A 0 (zero) indicates not to display the search results for that source. The highest priority is 1. Duplicate selections are not allowed. 11.5 Date & Time You can specify your date and time format preferences. IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...

  • Page 168: Device/Volume Settings

    UMS. DD-MMM-YY 11.6 Device/Volume settings You can set the display language, font magnification, brightness, sleep mode time, default receive volume and ringer volume settings for an IQ/MAX TOUCH. August 26, 2019 IPC Proprietary...
  • Page 169 (located on the right side of the lower panel) of the main screen. User Badge The list of options is displayed. 2. Tap Settings The SETTINGS screen is displayed. 3. Tap the option from the left panel to access the screen. Device/Volume Settings IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 170 11.6: Device/Volume settings Figure 79: Device/Volume Settings August 26, 2019 IPC Proprietary...

  • Page 171: System Info

    0 and maximum limit of 5. 11.7 System Info You can view the system details of an IQ/MAX TOUCH device from the System Info section. These include the current device network, zone, NTP, VoIP, software version and deployment information. All the fields are read-only.
  • Page 172 This section provides the hostname or IP address for each NTP server. VOIP PARAMETERS This section displays the parameters for Voice over IP. The parameters are: • VOIP parameters • VOIP signalling port • Voice bearer port • DSCP port • Voice DSCP August 26, 2019 IPC Proprietary...

  • Page 173: Speakers

    This section provides turret software license (tsl), speaker channel license (scl) and desk location information for the device. IQ/MAX TOUCH does not use the speaker channel licenses that apply to the IQ/MAX and IQ/MAX Edge, so the value for this property is always 0.
  • Page 174 The microphone stays open until you release the button. • : Opens the microphone, handset, or headset when you tap the speaker Push to Latch/Unlatch channel icon. The microphone stays open until you tap the icon again to unlatch the speaker. August 26, 2019 IPC Proprietary...

  • Page 175: Chapter 12: International Characters On Iq/Max Touch Turrets

    International characters on IQ/MAX TOUCH turrets The IQ/MAX TOUCH turret supports text entry of international characters. You can enter and edit international characters in the following areas of the turret: • Button labels and sheet names in Favorites • Speaker labels in Speakers •...

  • Page 176: Enter Japanese Characters On The Turret

    The letter with the selected diacritical mark is displayed in the text field or Search field. 12.2 Enter Japanese characters on the turret The input method for entering Japanese characters on the IQ/MAX TOUCH turret is called Romaji. Figure 82: Internationalization switch (globe icon) Internationalization switch (globe icon) Internationalization pop-up menu 1.
  • Page 177 12.3: Enter Chinese characters on the turret The selected entry is displayed in the text entry field. Figure 83: Internationalization – Simplified Chinese IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 178 12.3: Enter Chinese characters on the turret August 26, 2019 IPC Proprietary...

  • Page 179: Index

    Favorites button  users  creating a new personal contact  event details  filter  initiating a call  barge in overview  conference call  recent searches  notification  search  overview  sorting  point-to-point call  updating contacts  batch settings  IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 180 Chinese initiating a call  entering text on IQ/MAX TOUCH  overview  directory function buttons  browsing contacts  getting caller information  creating a Favorites button  retrieving information  creating a new personal contact ...
  • Page 181 French swapping  entering text on IQ/MAX TOUCH  HFM (hands-free mode) full screen overview  application  hold full size automatic  application  calls  function buttons  conference calls ...
  • Page 182 IQ/MAX TOUCH momentary privacy  international character support  mute speakers  mute a call hands-free speaker  handset  Japanese entering text on IQ/MAX TOUCH  navbar change order of items  keyboard  user interface  navigation bar  notification barge in  language  latch behavior for speaker groups ...
  • Page 183 Settings application talking  User Settings  talking to a speaker group  sign in  title area  simplex turn all speakers on/off  broadcast  turning off  conference  turning on  simplex broadcast  view speakers directory  IPC Proprietary Unigy 4.3 IQ/MAX TOUCH Turret User Guide...
  • Page 184 August 26, 2019 IPC Proprietary...
  • Page 186 Part Number: B02200769, Release: 00 IPC Systems, Inc. 777 Commerce Drive Fairfield, CT 06825-5500 USA...

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