Hold - IPC IQ/MAX TOUCH User Manual

When momentary privacy is active:
•
The privacy icon does not indicate that privacy is enabled.
•
Calls put on hold do not go on exclusive hold.
•
Momentary privacy works regardless of how privacy is set.
•
The privacy feature is unaffected by momentary privacy, such that privacy can be enabled at any
time.
8.10.3.1 Use the privacy feature
If the privacy feature is configured by your administrator, you can set privacy on a call to prevent other
users from joining the call. You enable privacy for individual calls.
1. Privacy can be set before making a call or during a call:
•
Before a call:
1. Select the left or right side handset.
2. In the Contextual Call Display, tap the
3. Place a call. Privacy is active until it is disabled or the call ends.
•
During a call:
1. Place a call.
2. In the Contextual Call Display, tap the
the call ends.
When in privacy mode, the line button shows a privacy icon (a lock). Also, if you have a Privacy
function button configured in your Favorites, the button turns light gray.
Note
Privacy is not yet active if you enable
active after you dial the digits.
2. To remove privacy from the call, tap the
8.10.4

Hold

The hold feature enables calls on dial tone or private lines to be suspended and retrieved. Calls can be
placed on hold by one user and retrieved by other users.
If you or your Unigy administrator customized your line status colors, the colors specified in this topic
might be different.
When you place a call on hold, the line button for the call turns dark green. When this call is placed on
hold by another Unigy user, the line button for the call turns dark blue. If a hold duration bar is enabled
in your user profile and user preferences, a duration bar shows how long the call has been on hold.
If privacy is enabled on a call and the call is put on hold, the call can only be retrieved at the turret
where the call was put on hold. For more information, see
IPC Proprietary
button.
Privacy
button. Privacy is active until it is disabled or
Privacy
after seizing the line but before dialing digits.
Privacy
button.
Privacy
Exclusive hold
IQ/MAX TOUCH Turret User Guide
8.10: Active call options
Privacy
on page 107.
Unigy 4.3
105
is