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Troubleshooting
Troubleshooting
This section describes the solutions to possible hardware/firmware issues that could arise during the
common operation of an NXP-PLV.
Troubleshooting Information
Symptom
My USB driver has a yellow
exclamation point and doesn't
appear to be working.
When using G4 WebControl to
communicate with a target device,
a VNC Server dialog appears on
my screen.
While attempting to communicate
directly with the Virtual Master (on
the PC) via a USB connection, I
can't get my communication icon
to turn Green.
My device isn't appearing in my
Workspace window.
111
Solution
The USB driver was incorrectly installed and should be re-installed:
• Power up the panel without the USB cable connected to the device.
• Plug in the USB cable into the device. You should see a USB icon
show up in the System Tray.
• Double click on the icon to bring up the list of USB devices (you
should see the "AMX USB LAN LINK" device in the list).
• If the Install Driver dialog doesn't appear automatically, select the
Properties button and then the Update Driver button.
• When the Install Driver dialog does appear, click Next to accept all
the default prompts.
• The OS will notify you that the driver you are installing/updating does
not have a digital signature. Since this is acceptable, agree to
continue the installation.
• After installation is complete, the exclamation point should disappear.
• When setting up a WebControl connection to a target device, you are
prompted with a G4 Authentication dialog which asks you to enter
the assigned password for the device before gaining access.
• If you are ever prompted with a VNC Server dialog, you must enter
the IP Address of the target device. This can be found within the
Setup > Protected Setup > System Settings page.
- The device's IP Address appears within the IP Settings section of
this page
• Enter the IP Address and click OK. You will then be prompted with
the G4 Authentication popup where you must enter the device's
WebControl password.
• A Green communication icon indicates that a connection has been
established to the target Master or target Virtual Master.
• Launch NetLinx Studio and configure the Master Connection
communication settings for a Virtual Master.
• Navigate to the System Settings page and toggle the Type field to
USB.
• Make sure the Type-A USB connector is securely connected to the
PC.
• Make sure the device DOESN'T have the mini-USB connected and
TURN OFF the device.
• Once the device has turned ON, THEN connect the mini-USB to the
Program Port. The USB icon should appear in your system tray. If it
doesn't, refer to the Configuring and Using USB with a Virtual
Master section on page 29.
• The device can take a few minutes to detect the connection to the
PC.
• Verify that the System number is the same on both the NetLinx
Workspace window and the System Settings page on the device.
• Verify you have entered the proper NetLinx Master IP and connection
methods into the Master Connection section of the System Settings
page.
NXP-PLV Modero PosiTrack Pilot Camera Controller
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