AMX NXP-PLV Operation/Reference Manual page 119

Troubleshooting Information (Cont.)
Symptom
My device can't obtain a DHCP
Address
My device is not showing up in the
Virtual Master's System list of
connected devices.
My Connection Status button isn't
blinking and it says the USB is
connecting.
My on-screen mouse cursor
doesn't appear.
Calibration is not working.
Panel doesn't respond to my
touches
NXP-PLV Modero PosiTrack Pilot Camera Controller
Solution
In requesting a DHCP Address, the DHCP Server can take up to a few
minutes to provide the address.
• Verify that an active Ethernet connection is attached to the rear of the
Modero before beginning these procedures.
• Select Diagnostics > Network Address, from the Main menu and
verify the System number.
• If the IP Address field is still empty, give the device a few minutes to
negotiate a DHCP Address and try again.
If you a Virtual Master has already connected to the target device, the
device retains the information of the previous Virtual Master System
number.
• Reboot the panel without the USB cable plugged into the device.
• Configure NetLinx Studio for a Virtual Master connection. Note the
System Number used in the Edit Settings window.
• Stop communication on the Virtual Master by going to Settings >
Stop Communications.
• Click Yes to stop communication.
• Select the System Number (from the Online Tree tab) and use a right
mouse click to select Refresh System. This re-establishes
communication with the Virtual Master.
• Plug-in the mini-USB cable into the corresponding port on the device.
• Wait a few seconds and refresh the system. This re-establishes
communication with the Virtual Master. The device should now
appear in the list of available devices.
"USB Connecting" is displayed when the device is trying to establish
USB communication with the PC (either within the NetLinx Studio or
TPDesign4 applications).
• Remove the USB connector from the device and close any AMX
applications.
• Reboot the device.
• Launch the AMX application and attempt to reconnect to the device.
• If using Studio for Virtual Master communication, establish a Virtual
Master connection, verify the correct System number, stop
communication with the Virtual Master, and then re-establish
communication by refreshing the system.
• After the device powers-up, reconnect the USB connector to the
device.
• Verify that you have a valid USB connection from within your System
Tray.
• The USB connections are not detected until after the particular USB
connection plugged into the corresponding port on the device and
power is cycled to the device.
• After the device has been updated with a new firmware kit
(downloaded to the device through NetLinx Studio), the calibration
could need to be reset.
• Cycling power to the panel should provide a baseline calibration for
the particular device. Proceed to the Calibration page and reset the
on-screen calibration.
• The protective cover acts to press on the entire LCD and makes
calibration difficult because the user can't calibrate on specific
crosshairs when the sheet is pressing on the whole LCD.
• Verify that the protective laminate coating on the LCD is removed
before beginning any calibration process.
Troubleshooting
112