Solving Errors - Canon varioPrint 115 Operation Manual

Solving Errors

Solving Errors
Introduction
The main types of possible errors are the following.
• Errors that relate to the machine
• Errors that relate to the jobs
This section gives an overview of the possible errors and the solutions to these errors.
NOTE
Only operators who received the special maintenance training are allowed to replace or clean
parts and solve paper jams in the process units.
Overview of Possible Machine Errors
Handle machine errors
Error
Paper jam
Software error
Service required
Unit recondition-
ing
The system can-
not determine if
the output is
complete
The prints con-
tain dots
A paper tray does
not open
Paper jams or
dog ears because
the horizontal
transport unit in-
side the printer is
not closed com-
pletely.
444 Chapter 15 - Troubleshooting
Solution
Follow the instructions on
the control panel.
Follow the instructions on
the control panel.
Follow the instructions on
the control panel.
Follow the instructions on
the control panel.
Follow the instructions on
the control panel and check
the output.
Carry out the drum clean-
ing procedure.
Check if all paper trays are
closed correctly.
Make sure that the horizon-
tal transport unit is always
completely pushed in until
locked.
Additional information
After you solved the error, the machine starts
from the point where the printing stopped due
to the error. Check for double prints.
A message on the control panel will indicate
that you must restart the machine.
A message on the control panel will indicate
that you must contact Service or your local au-
thorized dealer.
After an error was solved, the machine checks
if the print job can continue from the point
where the printing stopped. When you use cy-
clic media, you must probably remove a cou-
ple of sheets.
Sometimes, the system cannot determine if
the output is complete. Then you must check
the output. Touch the [OK] button when the
output is complete.
On the control panel, you can start this proce-
dure by touching [System] -> [Maintenance] ->
[Go to maintenance tasks].
Canon varioPRINT DP line