Voice Mail Administration; Voice Mail Systems; Administrator Features - Mitel MiVoice Office 250 Administration Manual

MiVoice Office 250 Unified Voice Messaging Administration Guide

Voice Mail Administration

Voice mail is an integrated component of the Mitel
guide provides administrator instructions for features that are provided in the Unified Voice
Messaging (UVM) voice mail system.
Because various voice mail products work with the MiVoice Office 250, this guide does not
include voice mail subscriber (user) feature instructions. Refer to the appropriate voice mail
user guide for your system for feature descriptions and instructions:
• Unified Voice Messaging and Embedded Voice Mail Card User Guide, part number
835.3205
• NuPoint Unified Messaging User Guide

Voice Mail Systems

The MiVoice Office 250 supports the following voice mail systems:
• Unified Voice Messaging: UVM is the built-in voice processing system that provides voice
mail and voice messaging for system users. UVM also provides unified messaging capa-
bilities so subscribers can listen to their voice mail messages through their e-mail client.
UVM does not support Fax-On-Demand or buffered SMDR. If they are part of a network,
mailboxes on a MiVoice Office 250 node equipped only with UVM cannot forward messages
to, or receive messages forwarded from, mailboxes on other nodes.
• NuPoint Unified Messaging (UM): NuPoint UM is an external voice mail system that
provides voice and fax messaging capabilities, paging support, and personal mailboxes.
NuPoint UM also provides unified messaging capabilities so subscribers can listen to their
voice mail messages through their e-mail client and their voice mails through the Telephone
User Interface (TUI). For NuPoint UM documentation, go to the
(http://www.edocs.mitel.com). For NuPoint UM administration, refer to the Web Console
Help and the Technical Documentation Online Help.
You can also contact your system administrator or local provider for more information about
your voice mail system.

Administrator Features

The system administrator (the person who programmed your system) assigns voice mail
administrator mailboxes. The administrator mailbox has all of the voice mail subscriber mailbox
features, plus the ability to do the following:
• Record broadcast messages. See "Recording a Broadcast Message" on page 30.
• Perform group list maintenance. See "Recording a Group List Name" on page 30.
• Customize or reinstate voice mail prompts
Prompts" on page 31.
20
®
5000 Communications Platform (CP). This
Mitel Online Web site
.
See "Recording Custom System Voice Mail