Creating Custom Audiotex Recordings - Mitel MiVoice Office 250 Administration Manual

• Do not repeat the main greeting on any other level.
• Make seasonal changes when necessary, but keep menu options the same. (Callers get
used to them.)
• Include an option for overriding the primary language. For example, say, "For English, press
1. Para Español, empuje 2".
• Test your application after every change. Listen to your prompts periodically.

Creating Custom Audiotex Recordings

See "Audiotex Recording Tips" on page 32 for tips to consider when creating recordings.
To create a custom audiotex recording:
1. Access the administrator mailbox. See page 27 for instructions.
2. Press 3 or say "Options" for recording options.
3. Press 1 or say "Custom" to make a recording.
4. When prompted, say or type the recording number (001–500).
5. If no recording exists, go to the next step.
If a standard (non-ASR) recording already exists, it is played. You then have the following
options:
• Press 1 or say "Standard" to record a standard (non-ASR) greeting.
• Press 2 or say "Copy" to copy the standard (non-ASR) greeting.
• Press 3 or say "Speech Recognition" to record an ASR greeting.
6. When prompted, record the greeting or message, and then press #. While you are record-
ing, you can:
• Press 2 to pause while recording. (Press # or say "Continue" to continue.)
• Press 3 to erase and re-record your message.
7. If you exceed the maximum allotted time for recording length, you are notified and allowed
to re-record or save the recording.
8. If the voice processing system computer disk is full, a prompt notifies you that it cannot
accept the recording. Hang up and try again later.
9. When finished recording, select one of the following options:
• Press 1 or say "Replay" to replay the message.
• Press 2 or say "Append" to add to the message.
• Press 3 or say "Erase" to erase and re-record the message.
• Press # or say "Accept" or to accept.
10. To create an ASR recording, choose one of the following options:
• Press 1 or say "Copy" to copy the standard (non-ASR) greeting.
• Press 3 or say "Speech Recognition" to record an ASR greeting.
System Recordings
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