Alarms; Voice Processing Alarms; Responding To Alarms - Mitel MiVoice Office 250 Administration Manual

MiVoice Office 250 Unified Voice Messaging Administration Guide

Alarms

Alarms are generated on phones as the result of continuous self-diagnostics run within the
system. They are a basic indicator that there is a problem or potential problem with the system.
The severity and type of alarm determines the corrective action necessary to resolve the
problem.
To allow you to monitor multiple nodes, the system provides system alarms, which include voice
processing alarms, and network-wide alarms. See Table 1 on

voice processing alarms.

Voice Processing Alarms
On the MiVoice Office 250, the following voice processing alarms are generated:
• Minor Voice Processing alarms (020–039): These minor alarms indicate voice processing
problems that you may be able to address without calling service personnel, or that do not
necessarily require immediate attention.
• Even when a voice processing alarm has been registered, the system may still function
correctly.
• Major Voice Processing alarms (200–224): These alarms indicate voice processing prob-
lems that require calling service personnel.
The system Alarm Reporting feature detects equipment failures. If there is a system failure that
affects service, a major alarm appears at all affected phones. When a minor equipment failure
occurs, a minor alarm is generated and appears on the primary attendant's display and, if
enabled, at your administrator phone. When a Voice Mail alarm is in effect, the telephone system
may be functioning properly, but the voice processing system may be inoperative.

Responding to Alarms

A major alarm requires you to contact service personnel, while a minor alarm may or may not
require you to contact service personnel in addition to clearing the alarm.
To respond to a major alarm:
1. An equipment failure has occurred. Contact service personnel for the major voice process-
ing alarms #200-224.
To respond to a minor alarm:
1. When a minor alarm indication appears, write down the alarm information.
2. While on-hook, clear the alarm as described in "Clearing Alarms" on page 39. The message
(or
SYSTEM
3. Take the appropriate action as indicated in Table 1 on
38
)
NETWORK ALARM CLEARED
page 39
appears.
page 39.
for the complete list of