Mivoice Office 250 V6.2 New Features; System Park; Import Audio Files For Audiotex Recording Enhancement - Mitel MiVoice Office 250 Administration Manual

Features and Programming Guide

MiVoice Office 250 v6.2 New Features

This section briefly describes the new features, hardware, and enhancements available on the
MiVoice Office 250 when equipped with the v6.2 software release.

System Park

System Park is a feature that allows calls to be parked by a phone, then either retrieved again
by that phone, or retrieved by another phone.
• The Park/Pickup key with the same destination may be configured on several phones.
• then any of these phones can park or retrieve calls from the same destination.
• Multiple calls may be parked on the same destination.
• If in a call, the call will be added to the queue of parked calls.
• If not in a call, the first parked call on this destination will be retrieved.
• Parked calls will recall the person who parked the call after a timeout
• Phantom destinations use the new Park Recall Timer (default 180s, range 30-600s)
• Hunt Groups use the existing Hunt Group Recall Timer (default 180s, range 1-65'535s)
• If a call is parked on a Park/Pickup key, the key will flash.
• except if the Hunt Group has the 'Group Call Pick-up' flag disabled.
• Additional Notes:
• Phones without a Park/Pickup key can use the features 'transfer' and 'reverse transfer'
to park and retrieve calls from destinations like "Park Location 1". Therefore it is rec-
ommended to give simple numbers to such Phantom or Hunt Group destinations.
• Assigning a Park/Pickup key to a Hunt Group destination is an enhancement to the
existing Group Pick-up feature, allowing Group Pick-up using a single key press, whilst
also allowing for a visual indication.

Import Audio Files for Audiotex Recording Enhancement

Audiotex Recordings are custom recordings used by the MiVoice Office 250 Unified Voice
Messaging (UVM) applications like the Auto Attendant (AA) and Call Routing Announcement
(CRA) features.
Until now, Audiotex recordings could only be recorded using a phone with access to the Voice
Mail System Administrator's Mailbox. Each recording is associated with a recording number
and assigned to the application(s) in Database Programming.
From release 6.2, you can now import audio files and use them for Audiotex applications,
including Auto Attendant (AA) and Call Routing Announcement (CRA) features. This will
improve the quality and fidelity of the recordings and allow pre-recorded, professional
recordings for auto attendant greetings and announcements.
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