Mitel MiVoice Office 250 Administration Manual page 31

• Voice Mail: Handles all calls that are di-
rected to Voice Mail placed by
subscribers and nonsubscribers. Callers
hear the main company greeting, fol-
lowed by a menu of available options.
Phones can forward or transfer calls di-
rectly to their mailbox using the
application extension number. The Voice
Mail application can also be the message
center for subscribers' phones.
• Message Notification/Retrieval:
When phone users respond to message
indications, they call the MNR applica-
tion and are prompted for their
passcode.
System users and external callers access voice mail by:
• Dialing the phone number or extension number assigned to the Voice Mail application.
• Being transferred to Voice Mail by Automated Attendant.
• Being forwarded to Voice Mail when a called phone is unavailable (using the Call Forwarding
or System Forwarding features).
• Responding to Message Waiting indications.
Voice Mail Administration
Call to Voice Mail application
Voice mail answers and plays a
greeting followed by a menu of
options.
Caller selects option.
Caller uses the
Call is sent to
directory and
mailbox. Or a
selects the
subscriber
name of party
enters his own
wanted.
mailbox.
Call is sent to selected mailbox.
Message is left in mailbox
Voice mail leaves a message waiting
indication at the phone designated for the
mailbox.
Phone user responds to message indication
by pressing the Message button or entering a
feature code.
Intercom call is placed to MNR
application.
Phone user is prompted for the
passcode.
Caller does not
select an option.
Call is sent to
the Voice Mail
designated
dial-0 operator.
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