Creating Audiotex Recordings; Audiotex Recording Tips - Mitel MiVoice Office 250 Administration Manual

MiVoice Office 250 Unified Voice Messaging Administration Guide
8. When you have finished recording, you have the following options:
• Press 1 or say "Replay" to replay the recording.
• Press 2 or say "Append" to add to the message.
• Press 3 or say "Erase" and re-record the message.
• Press # or say "Accept" to accept the message you recorded.
9. Repeat steps

Creating Audiotex Recordings

Audiotex is a feature that allows callers to select pre-recorded menu options. You can create
up to 500 custom audiotex recordings that you can use for company greetings, Auto Attendant
greetings, Call Routing Announcements (CRAs), and hunt group applications. You can also
assign audiotex recordings to day and night modes of operation. See
below for tips when creating recordings. You can also use the audiotex recording planning sheet
on page 44 to help you plan your custom greetings.
For consistency, when you record the non-ASR version of a prompt, you should also record
the ASR version, if one exists. By default, recording 001 is the default system voice mail main
greeting, and recording 002 is the Automated Attendant main greeting. You can change the
default system recordings. To restore the system recordings, you can return the voice
processing system database to the defaults.
Recordings for fax documents should include all dialing instructions. The recording should state
whether documents can be selected by number, and list all options. If fax delivery times are
set to specific days or times, the recording should also include this information.

Audiotex Recording Tips

Use the following tips for designing an effective Call Routing Announcement application:
• Design with the caller in mind, not just the information you want to include.
• Keep menus as simple as possible, with four or fewer options per menu.
• Number options sequentially and do not skip numbers. List "transfer to operator" last.
• Use consistent digits for options, such as 1 for Yes, 2 for No, and 0 for the operator.
• State the option before the digit. For example, say, "For account information, press 1,"
instead of "Press 1 for account information".
• Draw a map of your arrangement to avoid creating "dead ends" or endless loops.
• Take advantage of Caller ID and DNIS to route calls to suitable menus.
• Keep recordings short (under 60 seconds) and do not use jargon.
• Give the most frequently requested information in the first ten seconds, without requiring
the caller to press a digit.
• Make sure the recordings are clear and the voice is consistent from prompt to prompt. Avoid
heavy regional accents.
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3 through 8 for additional prompts, or hang up to end the recording session.
"Audiotex Recording Tips"