Fax Import Feature - Mitel MiVoice Office 250 Administration Manual

MiVoice Office 250 Unified Voice Messaging Administration Guide

Fax Import Feature

If your voice mail system has fax enabled, you can use your voice mail administrator's mailbox
to import fax documents. Imported documents can then be requested by callers who use a Call
Routing Announcement (CRA) application programmed to provide the Fax-On-Demand
service.
Note: You should re-record system prompt number 672 (see "Default ASR and Non-ASR
Voice Prompts" on page 45) to let callers requesting faxes know what the valid time
window is for fax requests, and when they should expect the fax to be delivered if their
request falls outside of the valid time window.
To import a fax document:
1. Using a fax machine, after you obtain dial tone, dial the voice mail access number.
2. Access the administrator mailbox. See page 27 for instructions.
3. Press 4 or say "Import fax" to select the Import Fax option. (If the system does not have a
fax license, this option is not accepted.) The system may prompt you with one of the
following messages. If not, continue to
• All system fax ports are busy: Hang up and try again later.
• The system already contains the maximum number of fax documents allowed:
Until one or more fax documents are deleted from the system, there is no space for
additional documents.
• The system does not have enough disk space to import any more documents:
Until one or more fax documents are deleted from the system, there is no space for
additional documents.
• The system currently is at or above the Maximum Fax Library Size: Until one or
more fax documents are deleted from the system, there is no space for additional
documents. By default, the Maximum Fax Library Size field is set to 0 in DB Program-
ming. Contact your system administrator for more information.
4. When prompted, say or enter the fax document number. One of the following occurs after
you enter the number:
• If the document number does not already exist, the system asks you to verify the
number. Press # or say "Yes" if the number is correct, or press 3 or say "Re-Enter" to
re-renter the number.
• If the document number already exists, the system asks if you want to replace it. Press
# or say "Yes" to replace the document and go to the next step, or press 3 or say
"Re-enter" to re-enter the number.
• If you did not enter a valid number, you are prompted to enter a new number.
5. When prompted, press the Start button on the fax machine. One of the following may occur:
• If the system cannot communicate with your fax machine, check that it is working
properly and say "Continue" or press # to try again. Return to
• If the system runs out of disk space while importing the document or if the document
will cause the system to exceed the Maximum Fax Library Size, you cannot import this
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step 4.
step 4.