Accessing Other Subscriber Accounts; Changing Subscriber Mailbox Passcodes - Mitel MiVoice Office 250 Administration Manual

Accessing Other Subscriber Accounts

To make changes, you must first log on to the account.
To log on to another subscriber's account:
1. Access the administrator mailbox. See page 27 for instructions.
2. Press 2 or say "Mailbox Maintenance" to access the Mailbox/Group List Maintenance
option.
3. Type or say the subscriber's mailbox extension or extension ID.
4. Follow the menu options to complete the changes. See the "Administrator Account Voice
Mail Flowchart" on page 24.

Changing Subscriber Mailbox Passcodes

Passcodes prevent unauthorized mailbox access. Subscribers create their own passcodes
when they initialize their mailboxes, but you may find that you need to change a passcode to
access a subscriber's mailbox.
Notes:
1. Using the administrator account, you do not need to know the passcode of a
particular mailbox to perform maintenance.
2. To provide system security, every mailbox and extension ID should have a passcode.
To make the passcodes difficult to guess, they should not match the mailbox number
or consist of one digit repeated several times. This is especially important for the
voice mail administrator's mailbox, which allows programming access to other
mailboxes.
To change another subscriber's passcode:
1. Access the administrator mailbox. See page 27 for instructions.
2. Press 2 or say "Mailbox Maintenance" to access the Mailbox/Group List Maintenance menu.
3. Say or enter the mailbox or extension ID. You hear the Personal Options menu.
4. Press 3 or say "Passcode".
5. Do one of the following:
• If you want a passcode, enter a new passcode using digits 0 to 9 (up to 12 digits), and
then press #. Voice mail plays back the passcode.
• If you do not want to use a passcode, press #. Voice mail announces that you have
chosen not to have a passcode.
6. Press # or say "Accept" to accept the passcode as entered, or press 3 or say "Re-enter"
to erase and re-enter the passcode.
Subscriber Account Maintenance
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