Watkins-Johnson Company WJ-8718-19/FE Instruction Manual page 3

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CUSTOMER SERVICE INFORMATION
EQUIPMENT MALFUNCTIONS
This unit was thoroughly inspected and factory adjusted for optimum performance
prior to shipment. If an apparent malfunction is encountered after installation, verify that the
correct input signals are present at the proper connectors. Prior to taking any corrective
maintenance action or breaking any seals, contact your Watkins-Johnson representative, or the
Watkins-Johnson Company Service Department to prevent the possibility of voiding the terms of
the warranty. Contact the Watkins-Johnson Company via mail, telephone, wire, or cable at:
Watkins-Johnson Company
Company Service Department
700 Quince Orchard Road
Gaithersburg, Maryland 20878-1794
Toll Call: (301) 948-7550 Ext. 7201
TELEX: 89-8402
TWX: 710-828-0546
TELEFAX: (301) 921-9479
EASYLINK: 62928185
If reshipment is necessary, follow the instructions in the following paragraph
(Preparation for Reshipment or Storage). Do not return the equipment until a Return for
Maintenance Authorization (RMA) number has been obtained from the Watkins-Johnson
Company's Customer Service Department. See Item 10 in the General Terms and Conditions of
Sale paper (WJ Form # WJ-151-X) for more information on equipment returns.
PREPARATION FOR RESHIPMENT OR STORAGE
If the unit must be prepared for reshipment, the packaging method should follow
the pattern established in the original shipment. Use the best packaging materials available to
protect the unit during reshipment or storage. When possible, use the original packing container
and cushioning materials. If the original packing materials are not available, use the following
procedure:
1. Wrap the unit in sturdy paper or plastic.
2. Place the wrapped unit in a strong shipping container and place a
layer of shock-absorbing material (3/4-inch minimum thickness)
around all sides of the unit to provide a firm cushion and to
prevent movement inside the container.