Cutter Error - Fenix TS2000 Series Operation Manual

CUTTER ERROR

[Description] If the cutter is not working correctly either due to an internal malfunction or a
paper jam, this error pattern will be triggered.
[Status flags] This error involves the following flags activation:
n=<01>H Printer status → Offline bit 3="1".
n=<02>H Offline status → Error occurred bit 6="1".
n=<03>H Error status → Unrecoverable error occurred bit 5="1".
[Recover action] The printer tries to automatically recover from this error at printer initialization
(turning the printer on). Remove paper jam and try recovering the cutter blade
turning the printer on some times. If the cutter blade is still blocked replace the
cutter unit.
BLACK MARK ERROR
[Description] It will be triggered when, being the black mark option set, the printer has cut a
ticket but has not found the next black mark. The possible reasons may be:
a) The paper does not have black mark.
b) The black mark is not in the right position.
c) The black mark does not have the right size or intensity
[Status flags] This error involves the following flags activation:
n=<01>H Printer status → Offline bit 3="1".
n=<02>H Offline status → Error occurred bit 6="1".
n=<03>H Error status → Unrecoverable error occurred bit 5="1".
[Recover action] If paper with no black marks is used replace it by the correct one.
[Note] Two consecutive black marks cannot be separated more than 50cm.
NO PAPER ERROR / PLATEN OPEN
[Description] The out-of-paper sensor detects there is not paper on the printing line. When
the door is open the printer will also detect it the same way.
[Status flags] This error involves the following flags activation:
n=<01>H Printer status → Offline bit 3="1".
n=<02>H Offline status → Error occurred bit 6="1".
n=<04>H Continuous paper status → Paper not present bit 6="1".
[Recover action] This error disappears loading a new paper roll in the printer and closing the
paper door (see section - PAPER LOADING).
[Note] This error stops the printing and it cannot be restarted until it is not recovered.
This error is indicated in the parallel port depending on the conditions set by
the ESC c 3 command (see section - CONTROL COMMANDS).
TS2000 PRINTERS OPERATION MANUAL
→ Cutter error occurred bit3="1".
→ Printing is being stopped bit5="1".
→ Platen is open bit2="1".
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