Lightspeed Redcat Access LSRCA 1881 User Manual page 53

TROUBLESHOOTING
PROBLEM: Activate app shows message "Activate Station is out of range or has
no power":
SOLUTION:
• This indicates the Bluetooth signal between your device and the Activate
Station are having trouble communicating, usually due to range between
the mobile device and the Activate Station.
• Make sure your mobile device is within 50-100 feet of the Activate Station.
Walk up to the Activate and wait several seconds for the app to reconnect.
• If it does not automatically reconnect, try force quitting the app: for
IOS, double tap the Home button on your iOS device, then swipe up the
Activate app to close it. For Android, launch the Recent Applications menu,
scroll to find the Activate app, then swipe the app to the right to quit. Re-
open the app and it should connect automatically.
PROBLEM: Activate app shows "No Response from the Classroom Audio
System"
SOLUTION:
• This indicates the app is not communicating with the Access amplifier,
usually due to loss of communication between the Activate and the
amplifier.
• Make sure the Access amplifier is plugged into power and is powered on.
• If it does not automatically reconnect when the amplifier is powered
on, try force quitting the app: for IOS, double tap the Home button on
your iOS device, then swipe up the Activate app to close it. For Android,
launch the Recent Applications menu, scroll to find the Activate app, then
swipe the app to the right to quit. Re-open the app and it should connect
automatically.
If you review these instructions and still have questions, call Lightspeed Technical
Services at 800.732.8999, 5 a.m. – 5 p.m., PST. Customers outside the U.S. should
contact their local reseller.
TIPS TO OBTAIN OPTIMUM AUDIO
PERFORMANCE
• Speak in a natural voice. A normal conversational speech level will provide an
adequate signal. It is not necessary to increase the intensity of your voice—the audio
system provides adequate amplification (approximately 5 – 10 dB) above ambient
room noises.
• Avoid wearing jewelry that may rub or bump against the microphone.
• Mute the Flexmike during private conversations with a student, parent, or other
classroom visitor. You can tell the mic is muted when the light turns red.
• Recharge microphones each night. When recharged nightly, operating time (actual
usage) for the microphones will last through a typical school day.
www.hearandlearn.com.au
Redcat Access is part of the
Offices Australia wide (03)93709355
CONT'D
www.hearandlearn.com.au technology family.
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