Answer A Coworker's Phone (Call Pickup); Answer A Call Within Your Group (Pickup); Mute Your Call; Hold Calls - Cisco 6800 Series User Manual

Answer a Coworker's Phone (Call Pickup)

Step 2
To turn off DND, dial the star code provided by your administrator.
Answer a Coworker's Phone (Call Pickup)
If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker's
phone. First, your administrator has to assign you to at least one call pickup group.

Answer a Call Within Your Group (Pickup)

You can answer a call that rings on another phone within your call pickup group. If multiple calls are available
for pickup, you'll answer the call that has been ringing for the longest time.
Procedure
Step 1
(Optional) Press the line button.
Step 2 Press PickUp to transfer an incoming call within your pickup group to your phone.

Mute Your Call

While you are on a call, you can mute the audio so that you can hear the other person, but they cannot hear
you.
When you mute the Cisco IP Phone 6821 Multiplatform Phones, a mute icon flashes on the screen. When you
mute the Cisco IP Phone 6841 and 6851 Multiplatform Phones, the Mute button lights red.
Procedure
Step 1 Press Mute
Step 2
Press Mute again to turn mute off.

Hold Calls

Put a Call on Hold

You can put an active call on hold and then resume the call when you're ready.
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
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Calls