Change Your Status As A Call Center Agent; Accept A Call Center Call; Hold An Agent Call - Cisco 6800 Series User Manual

Calls
Procedure
Press AgtSgnOut or AgtOut.

Change Your Status as a Call Center Agent

From time to time, you may need to take a brief break. To do that, change your status so that calls will not
ring on your phone.
Procedure
Step 1
Press Agt status.
Step 2 Highlight the Unavailable status.
Step 3
Press Select.
Step 4 Press Agt status.
Step 5
Highlight the Available status.
Step 6 Press Select.
Step 7
Highlight the Wrap-up status.
Step 8 Press Select.

Accept a Call Center Call

When you sign into the phone as a call center agent and your phone status is set to available, your phone are
ready to accept call center calls. Before you answer a call, you see information about the call.
Procedure
Step 1 When you receive a call, you will see the call information page, press Back to exit and then press Answer to
accept it.
Step 2 Press Call Info to see the call details.
Step 3
At the end of the call, press End call.

Hold an Agent Call

When you are on a call center call, you can put the caller on hold and return to the call. While the call is held
for a long time, you will hear a reminder tone and a ring splash on the phone screen.
Change Your Status as a Call Center Agent
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
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