Answer A Coworker's Phone (Call Pickup); Answer A Call Within Your Group (Pickup); Answer A Call From Another Group (Group Pickup) - Cisco 8821 User Manual

Answer a Coworker's Phone (Call Pickup)

Procedure
Choose one of these options:
• From the Self Care portal, turn on Do Not Disturb.
• From your phone,
Related Topics
Control the Phone Ringer for a Single Incoming Call, on page 39
Answer a Coworker's Phone (Call Pickup)
If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker's
phone. First, your administrator has to assign you to at least one call pickup group.

Answer a Call Within Your Group (Pickup)

You can answer a call that rings on another phone within your call pickup group. If multiple calls are available
for pickup, you'll answer the call that has been ringing for the longest time.
Procedure
Step 1 Access the Phone app.
Step 2
Press More
Step 3 Press Answer.

Answer a Call From Another Group (Group Pickup)

Group Pickup allows you to answer a call on a phone that is outside your call pickup group. You can use the
group pickup number to pick up the call, or you can use the number of the phone line that is ringing.
Cisco Wireless IP Phone 8821 and 8821-EX User Guide
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1 Access the Phone app.
2 (Optional) Select a line
3 Press More
and select Do not disturb
and select Pickup.
Calls