Third-Party Accessibility Applications; Troubleshooting; Find Information About Your Phone - Cisco 6800 Series User Manual

Third-Party Accessibility Applications

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Third-Party Accessibility Applications
Cisco works closely with partners to provide solutions that complement the accessibility and usability of Cisco
products and solutions. There are third-party applications such as real-time captioning on Cisco IP Phones,
Text Telephones for the Deaf (TDD/TTY), Real Time Text (RTT), hearing/voice carry over (HCO/VCO),
audible caller ID, inline amplifiers for handsets for louder call sound, "busy lights", audio/visual emergency
notifications through Cisco IP Phones (supporting users with disabilities), etc.
For more information about third-party applications, contact your administrator.

Troubleshooting

You may experience issues related to the following scenarios:
• Your phone cannot communicate with the call control system.
• The call control system has communication or internal problems.
• Your phone has internal problems.
If you experience problems, your administrator can help troubleshoot the root cause of the problem.

Find Information About Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone
for troubleshooting purposes.
The phone contains all unique device identifier (UDI) information. The UDI is composed of three data elements
associated with the phone. The data elements are:
• Product Identifier (PID)
• Version Identifier (VID)
• Serial Number (SN)
You can also find the information about your phone by going to Info > Status > Product Information on
the phone web interface.
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
46
Accessibility Feature
Large buttons to access Applications,
Messages, Contacts, Hold, Transfer,
and Conference
Built-in speakerphone
Tactile-discernible buttons and
functions, including a nib on Key 5
Description
Allow you to easily access your phone applications,
voice messages, corporate and personal directories, and
calling features.
Indicates whether the speakerphone is on or off. When
the speakerphone is on, the button is lit.
Allow you to easily locate your phone's keys. For
example, Key 5 has a nib, which you can use to locate
other key positions.
Your Phone