Answer A Coworker's Phone (Call Pickup); Answer A Call Within Your Group (Pickup); Answer A Call From Another Group (Group Pickup) - Cisco 7811 User Manual

Calls

Answer a Coworker's Phone (Call Pickup)

If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker's
phone. First, your administrator has to assign you to at least one call pickup group.

Answer a Call Within Your Group (Pickup)

You can answer a call that rings on another phone within your call pickup group. If multiple calls are available
for pickup, you'll answer the call that has been ringing for the longest time.
Procedure
Step 1
(Optional) Press the line button.
Step 2 Press PickUp to transfer an incoming call within your pickup group to your phone.
Step 3 Press Answer to connect to the call when the call rings.

Answer a Call from Another Group (Group Pickup)

Group pickup allows you to answer a call on a phone that is outside your call pickup group. You can use the
group pickup number to pick up the call, or you can use the number of the phone line that is ringing.
Procedure
Step 1 (Optional) Press the line button.
Step 2 Press Group PickUp.
Step 3
Do one of the following actions:
• Enter the number of the phone line with the call that you want to pick up.
• Enter the group pickup number.
Step 4 Press Answer to connect to the call when the call rings.
For example, if the call is ringing on line 12345, enter 12345.
Answer a Coworker's Phone (Call Pickup)
Cisco IP Phone 7800 Series User Guide
23