Call History - Epygi Manual III User Manual

Call History

The Call History page collects the call events and their parameters over the QX IP PBX, i.e. incoming and outgoing calls reporting. It contains three tables
and provides reports on successful, not successful and missed incoming and outgoing calls for the current extension only. This page also allows you to
filter the collected Call History based on various criteria. The search components are as follows:
The From and To text fields are used to search by date and time.
The data must be inserted in the following format: dd-mm-yyyy
hh:mm:ss or dd-Mon-yyyy hh:mm:ss. The From field must
indicate an earlier date and time from that which is indicated in
the To field. If the entered data is not an earlier date and time,
the "Minimal date should be less than maximal date" error
message prevents statistics from filtering.
The From and To drop down lists are used to search by
duration. The duration needs to be specified from the listed
•
values. The From field must indicate a shorter duration
than the To field. If the entered data is a larger duration,
the "Minimal duration should be less than maximal
duration" error message prevents statistics from filtering.
Called Phone requires the called party's SIP address,
extension or PSTN number as a search criteria.
•
Calling Phone requires the caller party's SIP address,
extension or PSTN number as a search criteria. For both
•
Called and Calling Phone wildcards are available (see
chapter Entering SIP Addresses
caller or called addresses are inserted incorrectly the
"Calling (Called) address is incorrect" error message will
prevent filtering.
The Call History - Successful Calls, Missed Calls and Unsuccessful Outgoing Calls tables list the successful, missed and not successful incoming and
outgoing calls and their parameters (Call Start Time, Call durations, Calling and Called phones) for each corresponding extension. Each column heading in
the tables are created as links. By clicking on a column heading, the table will be sorted by the selected column. After the sorting (ascending or
descending) arrows will be displayed next to the column heading.
Number or records displays the current number of statistics entries in the table. For successful calls, Total Duration, Maximum Duration, Average
Duration and Minimum Duration are displayed at the top of the table.
The Filter performs a search procedure according to the selected criteria. The search may be conducted with several criteria at the same time.
The Records per page are used to select the number of displayed statistic records per page. The Previous and Next can be utilized to switch between
these pages.
The Download Call Detail Records links are available below in all Call History tables and allows you to download the displayed call history in a text file.
To Filter the Call History
Enter the desired search criteria.
Click on the Filter button to search call reports within the Call History table.
1.
2.
To return to the complete call history table clear all search criteria and press Filter.
Please Note:
QX50/QX200/QX2000; (SW Version 6.0.x)
Correctly). If the defined
QX50/QX200/QX2000 Manual III: Extension User's Guide
Fig.III- 10: Call History page
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