Epygi QX1000 Administrator's Manual
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Epygi QX1000 Administrator's Manual

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QX1000 Manual II: Administrator's Guide
Edition 1, October 2013
SW Release 5.3.30 and higher

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Summary of Contents for Epygi QX1000

  • Page 1 QX1000 Manual II: Administrator's Guide Edition 1, October 2013 SW Release 5.3.30 and higher...

  • Page 2: Table Of Contents

    QX1000 Manual II: Administrator's Guide Table of Contents Manual I: see Installation Guide Step-by-step guide to install and configure QX1000 basically. Manual II: Administrator's Guide About this Administrator's Guide ......................4 QX1000’s Graphical Interface ........................5 Administrator’s Main Page ............................5 Recurrent Buttons ................................
  • Page 3 QX1000 Manual II: Administrator's Guide Recording Box Extension Settings ......................... 59 Attendant Extension Settings ..........................61 Add Multiple Extensions ............................67 Extension Codecs ..............................68 Call Park and Directed Call Park Services ....................... 69 Barge In Service ..............................70 Upload Universal Extension Recordings ........................70 Upload Universal Extension Recordings - Hold music ....................
  • Page 4 Incoming Call Blocking and Outgoing Call Blocking......................137 Voice Mail Profiles ..............................138 Logout ..................................140 Appendix: PBX Services for QX1000’s Administrator ..................... 141 Appendix: Conference Services for Moderators and Participants ..................142 Appendix: Extension User's Welcome Page ..................... 144 Appendix: System Default Values ......................

  • Page 5: Manual Ii: Administrator's Guide

    This guide contains many example screen illustrations. Since QX1000 offer a wide variety of features and functionality, the example screens shown may not appear exactly the same for your particular QX1000 as they appear in this manual. The example screens are for illustrative and explanatory purposes, and should not be construed to represent your own unique environment.

  • Page 6: Qx1000'S Graphical Interface

    QX1000 GUI from, the username user is logged in and the time until the next automatically logout is provided herein. The current version of the QX1000's firmware and of its boot loader is also available here. The idle session timeout is set to 20 minutes. If no action is performed during that time, user will be automatically moved to the Login page and will be requested to login again.

  • Page 7: Recurrent Buttons

    Entering SIP Addresses Correctly Calls over IP are implemented based on Session Initiating Protocol (SIP) on the QX1000. When making a call to a destination that is somewhere on the Internet, a SIP address must be provided.

  • Page 8: Administrator's Menus

    The System Configuration Wizard allows the administrator to define the QX1000’s Local Area Network settings and to specify regional configuration settings to make QX1000 operational in its LAN. The System Configuration Wizard MUST be run upon QX1000's first startup to make sure that it works properly in its network environment.
  • Page 9 Fig. II-4: System Configuration Wizard - System Configuration page The Regional Settings and Preferences are used to select settings specific to the location of the QX1000. This is important for the functionality of the voice subsystem. The Regional Settings and Preferences page has two drop down lists to select the Location (country) and a corresponding Timezone.

  • Page 10: Uplink Configuration Wizard

    • DNS Settings The Uplink Configuration page allows you to select the QX1000‘s WAN interface connection type and its bandwidth settings. These settings will make QX1000 available to the external network. Depending on the Uplink Interface Type selection, the page following the Uplink Configuration page is different.

  • Page 11: Needed Bandwidth For Ip Calls

    The Ethernet IP Configuration page is only displayed if Ethernet has been selected to be the uplink protocol. It offers the following components: IP Address requires the IP address for the QX1000 WAN interface. Subnet Mask requires the subnet mask for the QX1000 device WAN interface.

  • Page 12: System Security Management

    The System Security Diagnostics page allows running the security audit and getting the security reports. The Start Security Audit functional button is used for running the security audit. The QX1000 security audit is a security reporting system, which generates the warnings regarding the QX1000's weaknesses relative to the selected Security Level.
  • Page 13 The Add the IP address into the Blocked IP list in Firewall checkbox allows to block SIP attacker’s IP address. SIP attacker’s IP address will be blocked by QX1000 Firewall and will be added on the Firewall Blocked IP List table.

  • Page 14: Status

    Inverse Selection inverses the current selection (if no record is selected, clicking on inverse selection will check all records). Fig. II-14: QX1000 Status - General Information page Status The system status window displays non-editable tables providing extensive system status information about QX1000: General Information, Network...
  • Page 15 When opening the corresponding interface statistics window, no traffic values are displayed at first. After opening the window, the tables will serve as a counter and traffic statistics will be updated every minute. DNS Server, Alternative DNS Server and Default Gateway - these display the QX1000 settings corresponding to what has been configured with System Configuration Wizard.

  • Page 16: Lines Status

    Lines Status The QX1000 Status - Lines Status page shows the current status of each IP lines including details of the attached extension. Since only one line of information can be displayed at a time, the IP Line functional buttons are used to navigate through the information regarding other lines.
  • Page 17 For Voice Mail Service, the voice mailbox configuration mode is displayed here. This allows administrator to view the status and to be notified about services running on QX1000 for every line. The services are designed as links that guide the administrator to the corresponding service page of the selected user.

  • Page 18: Memory Status

    Fig. II-20: Memory Status page Hardware Status The Hardware Status table displays a list of the hardware devices and parts present and currently available on the QX1000 board. The hardware device version number and additional comments about its state are indicated here.

  • Page 19: Sip Registration Status

    Thus, in case the actual subscription number is close to the limit, configuration of IP phones should be adjusted to decrease the number of total subscriptions on the QX1000. Used Subscription Distribution field indicates IP phone's subscriptions distribution among BLF (Busy Lamp Field) subscriptions, which are used for watching extensions and SLAs on IP phones, and MWI (Message Waiting Indication) subscriptions, which are used for voice mailbox status indication on the phone.

  • Page 20: License Status

    Layer (Level Two Media Access Control Layer) and routing operates at OSI Network Layer (Level Three). QX1000’s IP Routing service allows you to route IP packets from one destination to another (or to a specified router) through QX1000. The IP Routing Configuration page is used to make IP Static and IP Policy routes for IP packets routing. This page consists of three tables. Entries in the tables are color coded according to the state of the route.

  • Page 21: Configuration Management

    The Configuration Management page assists the administrator with managing the system configuration settings and voice data. For example, the administrator is able to backup and download the settings to a PC and then upload and restore them back to the QX1000. Additionally, this page provides the possibility of restoring the factory default configuration settings.

  • Page 22: Legible Configuration Management

    The Legible Configuration Management is used to manually manage the configuration on the QX1000. This will allow you to download a piece of configuration from the QX1000 in the way of legible file, to make necessary changes in that file and to upload it back to the same or different QX1000.

  • Page 23: Events

    Administrator’s Menus extensions on the QX1000) on the same or different QX1000s avoiding manual configuration of each of those instances (i.e. extension) from the web management on each of the QX1000s. The QX1000 reseller, distributor, ISP or carrier usually uses this service.
  • Page 24 QX1000 Manual II: Administrator's Guide Administrator’s Menus pages if the administrator has marked all new events as “read”. The System Events table is the list of new and read system events. System events have corresponding coloring depending on the nature of the event: success (priority 1, color green), low importance failure (priority 2, color yellow), critical failure (priority 3, color red).
  • Page 25 “Please Check your pending events!”. The link leads to the System Events page. This action also will take place if Send Mail has been selected, even if not specifically selected. • Send Mail – an e-mail notification about the new event on the QX1000 will be sent to the e-mail address specified in the Mail Settings page.

  • Page 26: Time/Date Settings

    If QX1000 cannot receive an IP address from the DHCP servers, or cannot register an extension on the SIP or Routing servers, or cannot reach an NTP server, it raises only one event for the entire period the action has failed, but will continue to try. When the required action is successful QX1000 raises an appropriate message.

  • Page 27: Sms Settings

    SMS Settings The SMS Settings are used to configure the SMS parameters that will allow QX1000 to send the voice mail notifications or event notifications via SMS to the extension user’s mobile phone. Every extension user can enable voice mail notifications when a new voice mail is received and they can...

  • Page 28: Firmware Update

    Firmware Update This window allows updating the software of QX1000 by installing new firmware (image). Users registered at Epygi will receive a notice when new firmware is available and will be able to download it from the Epygi Technical Support WEB page.
  • Page 29 Dynamic DNS Daemon Automatic Firmware Update link leads you to the page where the automatic update of the QX1000's firmware (software image) can be configured. To update firmware manually select one of the options: Upload Firmware or Get Firmware From Server.
  • Page 30 QX1000. You will not be automatically redirected to the Login page. To access the QX1000’s Web GUI, you need to connect QX1000 again and login. Attention: After the firmware update, all IP phones attached to the QX1000 should be restarted.
  • Page 31 At some point the connection with the device is being lost and you need to wait until the firmware will be burned on the QX1000. Fig. II-47: Firmware Update page QX1000; (SW Version 5.3.x)

  • Page 32: Automatic Firmware Update

    The Automatic Firmware Update page allows you to configure an automatic update of the QX1000’s firmware (software image) as it becomes available on the server. When this service is enabled, on the configured day and time QX1000 will automatically check for a new available firmware on the server and will either notify the administrator or update the firmware right away, depending on the configured settings.

  • Page 33: Snmp Settings

    SNMP Settings page is divided into two pages: Global SNMP Settings and SNMP Trap Settings. Global SNMP Settings are used to enable the SNMP agent on the QX1000, to select the SNMP protocol version for communication with the administrating application and to define the community for administrating application to connect the QX1000.

  • Page 34: Diagnostics

    SNMP management. The Service Restart button restarts the SNMP sub-system on the QX1000. Restarting the SNMP sub-system is recommended if it does not respond to a SNMP manager's requests. SNMP Trap Settings are used to define the traphosts that should be informed when certain events occur on the QX1000.

  • Page 35: System Logs

    The field below will display the diagnostics results and the connectivity conditions. The system should be reconfigured if problems occur during the diagnostics. Show System Logs link leads to the page where QX1000’s logs might be viewed, downloaded and the logging setting may be adjusted. System Logs Archive link leads to the page where an automatically collected system logs can be managed.

  • Page 36: System Logs Archive

    • 3pcc Support - enables Third Party Call Control feature on the QX1000. The feature allows the call controlling applications running on a user PC to remotely initiate and handle calls on the QX1000 and to subscribe for certain event notifications from the QX1000.

  • Page 37: Upload Language Pack

    Upload Language Pack The Upload Language Pack page allows you to upload a custom language for GUI and Voice Messages of the QX1000. The language of voice messages can be switched to the custom Language Pack language from the GUI setting page in the System Configuration Wizard.

  • Page 38: Update Languages For Ip Phones

    The User Rights Management service sets restrictions on the GUI access for various users, permits or denies the access to certain Web GUI configuration pages and creates multilevel user management of the QX1000. The feature is useful to the ISPs in order to set the restrictions for certain customers to manage the QX1000’s configuration.
  • Page 39 The Enable User and Disabled User functional buttons are used to enable or disable the Local Administrator’s account. Attention: It is highly recommended to define a proper and non-empty password on this page if the extension is being used for the Call Relay service from the QX1000's Auto Attendant. Please Note: The Administrator’s account cannot be disabled.

  • Page 40: Redundancy Settings

    IP phones connected to the system), which is needed for running the applications and rebooting the phones. If there are IP phones in the network that are not auto configured by QX1000 (IP phones not supported by Epygi) or IP phones with the changed login name and password, you will need to reboot them manually.
  • Page 41 After rebooting the current master device will start running in a backup mode. Switching the backup to master starts all applications on QX1000 and causes all IP phones to reboot. The swapping takes around 1 minute however another 1-3 minutes are required in order to reboot all the IP phones connected to redundant system.

  • Page 42: Users Menu

    The Extension Length drop-down list requires you to choose the length of the extensions on the QX1000. This number will apply to all existing extensions on the QX1000 as well as to any newly created extensions. The length of the extension can be 2, 3, 4 or 5.
  • Page 43 Administrator’s Menus Attendant extensions are dedicated to the IVR system on the QX1000. These extensions are used by callers to reach QX1000’s users and use the remote access and call relay services. It is possible to create Auto Attendants with the custom scenarios. By default, QX1000 has one Auto Attendant extension (00) which is undeletable.

  • Page 44: User Extension Settings

    Allow Call Relay enables the current extension to be used to access the Call Relay service in the QX1000’s Auto Attendant. It is recommended to define a proper and non-empty password when enabling this feature in order to protect the Call Relay service from an unauthenticated access.
  • Page 45 The Percentage of Total Memory drop down list allows you to select the space for the extension’s voice mails and uploaded/recorded greetings and blocking messages. The maximum value in the drop down list is equal to the maximum available space for voice messages on QX1000. When editing an existing extension and decreasing the voice mailbox size, the system will check the present amount of voice mails in the mailbox of the extension.
  • Page 46 The value in this field is strictly dependent on the Call Type defined in the same named drop down list. If the PBX call type is selected, the QX1000 extension number should be defined in this field. For the...
  • Page 47 SIP Port indicates the host port number to connect to the SIP server. The SIP server port may only contain digit values, otherwise the error message “SIP Server Port is incorrect” will be displayed when applying the extension settings. If the SIP server port is not specified, QX1000 will access the SIP server through the default port 5060.
  • Page 48 This group is used to configure SIP Remote Extension functionality. This is an advanced telephony feature that allows QX1000 users to remotely operate QX1000. Users need to register a hardware or software SIP phone on the QX1000 by defining the QX1000’s global IP address and an appropriate Username/Password.
  • Page 49 When the Fallback To Local Extension When Not Registered checkbox is selected, incoming calls towards the corresponding extension on the QX1000 will be forwarded to the remote SIP phone only if it is registered. Otherwise, when the remote SIP phone is unregistered, incoming calls will be routed to the line extension it is attached to.
  • Page 50 The Address text field is used to define the address where the call will be redirected. The value in this field is strictly dependent on the Call Type defined in the same named drop down list. If the PBX call type is selected, the QX1000 extension number should be defined in this field.
  • Page 51 Independent Mailbox Type. With this selection, QX1000 redirects the recorded voice mails to the defined remote Voice Mail server. When extension accesses his mailbox by dialing *0, the call will be redirected to the remote voice mail server.

  • Page 52: Pickup Group Extension Settings

    QX1000 Manual II: Administrator's Guide Administrator’s Menus 7. Licensing This page is only available if the corresponding licensing is enabled from the Features page. This group allows you to configure the extension to be used by the Quadro Communication Manager...
  • Page 53 The Address text field is used to define the address to be included in the Access List table. The value in this field is strictly dependent on the Call Type defined in the same named drop down list. If the PBX call type is selected, the QX1000 extension number should be defined in this field. For the SIP call type, the SIP address should be defined, for the Auto call type, a routing pattern needs to be defined.

  • Page 54: Call Park Extension Settings

    With the Show on Public Directory checkbox enabled, the details of the corresponding extension will be displayed in the User Settings table on the Main Page of the Extension’s QX1000 Web Management (accessed by the extension’s login, see Manual III – Extension User’s Guide). Besides this, the details of the extension will be displayed in the Public Directories on the snom and Aastra SIP phones.

  • Page 55: Paging Group Extension Settings

    The Address text field is used to define the address to be included in the Retrieve Access List table. The value in this field is strictly dependent on the Call Type defined in the same named drop down list. If the PBX call type is selected, the QX1000 extension number should be defined in this field.
  • Page 56 The Edit Paging Group link leads to the page where a list of extensions to be paged can be selected. The Paging Group of Extension page lists all available regular and virtual extensions on the QX1000 and allows you to manage the Paging Group.

  • Page 57: Acd Group Extension Settings

    Call Type defined in the same named drop down list. If the PBX call type is selected, the QX1000 extension number should be defined in this field. For the SIP call type, the SIP address should be defined, for the Auto call type, a routing pattern needs to be defined.
  • Page 58 ACD agent, or out of scope, like the address of some voice mailbox. The value in this field is strictly dependent on the Call Type defined in the same named drop down list. If the PBX call type is selected, the QX1000 extension number should be defined in this field. For the SIP call...
  • Page 59 QX1000 Manual II: Administrator's Guide Administrator’s Menus Upload new call queue welcome message allows updating the active call queue welcome message for the agents group (played when a caller joins the agents group call queue), downloading it to the PC, or restoring the default one.

  • Page 60: Recording Box Extension Settings

    With the Show on Public Directory checkbox enabled, the details of the corresponding extension will be displayed in the User Settings table on the Main Page of the Extension’s QX1000 Web Management (accessed by the extension’s login, see Manual III – Extension User’s Guide). Besides this, the details of the extension will be displayed in the Public Directories on the snom and Aastra SIP phones.
  • Page 61 QX1000 Manual II: Administrator's Guide Administrator’s Menus Recording Box Settings This group contains Recording Box settings and has the following components: Ask Password on Local Access checkbox selection enables the password protection for local PBX callers when entering Recording Box.

  • Page 62: Attendant Extension Settings

    With the Show on Public Directory checkbox enabled, the details of the corresponding auto attendant extension will be displayed in the User Settings table on the Main Page of the Extension’s QX1000 Web Management (accessed by the extension’s login, see Manual III – Extension User’s...
  • Page 63 The Percentage of System Memory drop down list is used to define the space for the Auto Attendant’s system messages. The maximum value in the drop down list is equal to the maximum available space for voice messages on QX1000.
  • Page 64 If external SIP or PSTN users are added to the QX1000 Authorized Phones database, they are free to access the Auto Attendant Services without passing the authentication or to use the Call Back services.
  • Page 65 QX1000 Manual II: Administrator's Guide Administrator’s Menus The Main menu page consists of the following components: Welcome message indicates the file name used to upload a new custom Auto Attendant welcome message. The Auto Attendant Welcome message will play only once when callers enter the Customized Auto Attendant.
  • Page 66 QX1000 Manual II: Administrator's Guide Administrator’s Menus Attention: The uploaded file needs to be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading it and the “Invalid audio file, or format is not supported” warning message will appear. The system also prevents uploading if there is not enough memory available for the corresponding extension and the “You do not have enough space”...
  • Page 67 QX1000 Manual II: Administrator's Guide Administrator’s Menus The Submenus page consists of the following functional buttons: Add opens the Edit Scenario - Add menu page where a new Menu name may be defined. Edit opens the Edit Scenario page where a newly created submenu scenario settings might be adjusted.

  • Page 68: Add Multiple Extensions

    QX1000 Manual II: Administrator's Guide Administrator’s Menus Please Note: The Attendant Ringing Announcement is played to SIP-to-extension and PSTN-to-extension calls only. The announcement can also be played to SIP-attendant-SIP and PSTN-attendant-SIP calls if they are made by a call routing rule for which the RTP proxy is enabled.

  • Page 69: Extension Codecs

    SIP Port text field requires the port number to connect to the SIP server. The SIP Port may only contain digit values, otherwise an error message "SIP Port is incorrect" will appear. If the SIP server port is not specified, QX1000 will access the SIP server via the default 5060 port.

  • Page 70: Call Park And Directed Call Park Services

    For example, the Call Park extension 77 is created which has been registered on the SIP Server under the 892220 registration username. The QX1000 user is added to the Park Access List, while the phone at the remote location is added to the Park Access List of that call park extension.

  • Page 71: Barge In Service

    The Barge In service on the QX1000 allows the PBX users to participate to the third party's calls while remaining imperceptible. With the special feature codes (for details, see Feature Codes in the Manual III – Extension User’s Guide), you may dial in to the active calls between the other local PBX user and his call partner and depending on the configuration and the feature code used you may listen to the call, additionally be able to speak to the extension user only or to all participants.

  • Page 72: Upload Universal Extension Recordings - Hold Music

    Recording Box Recorded calls on the QX1000 can either be stored locally in the Recording Box or be uploaded to the remote FTP server. The Recording Box is used to locally store the recorded calls. The Recording Box can be accessible online from Web Management or from handset by calling the corresponding Recording Box extension.

  • Page 73: User Extension Bulk Import

    Confirm the deletion with Yes. The selected recordings will be deleted. To abort the deletion and keep the recordings in the inbox, select User Extension Bulk Import The QX1000 Extensions Template Management feature and the PC-based Bulk User Extensions Importer tool are used to create and update multiple user-type extensions.

  • Page 74: Receptionist Management

    Receptionist Management The receptionist feature on the QX1000 offers a variety of services to manipulate with multiple calls, to keep the calls in the queue with the perspective to be answered by the receptionist and finally to be forwarded to the corresponding destination, if needed.
  • Page 75 Kickback QX1000 allows the receptionist to forward the incoming calls to the manager’s extension and if there is no answer or if the called extension is busy on another call, the call is returned to the receptionist’s phone, instead of getting into Voice Mail Service or being disconnected. To use this service,...
  • Page 76 Voicemail Transfer QX1000 allows the receptionist or extension user to forward incoming calls directly to the voice mail of the other attached extension. To do so, an appropriate routing pattern should be added to the Call Routing table. Hence, when transferring a call to the assigned extension, incoming call will directly go to the extension’s voice mailbox.
  • Page 77 The following options are available in the Functions list: • Watch Ext. # - watch the extension on the QX1000 and a possibility to pickup the call addressed to that extension. • Call Park Ext # - watch the calls parked to the corresponding extensions and a possibility to retrieve the calls parked to that extension.
  • Page 78 AutoReDI – auto redials the last dialed call. • CallBack – calls back to the last caller. • LineInfo – gets the IP line information from the QX1000. • CallBlk – blocks the last caller. • Record – records the call (in case if the manual call recording is allowed for the call, configured from •...

  • Page 79: Extensions Directory

    Extensions Directory The Extensions Directory is a useful tool for callers to get direct access to the QX1000 extensions by spelling the username with the help of the phone keypad. The Extensions Directory can be accessed through QX1000’s Auto Attendant Services and it has its own manipulation buttons to browse the directory.

  • Page 80: Authorized Phones Database

    Authorized Phones Database The Authorized Phones Database page is used to create a list of trusted external phones. If they are part of the QX1000 Authorized Phones database, external SIP or PSTN, then users are free to access the QX1000 Auto Attendant services without requiring authentication. When adding a trusted phone to the list, an existing extension has to be chosen.

  • Page 81: Call Back Services

    To use Pre-configured Call Back, the caller registered in the Authorized Phones Database should simply call to the QX1000’s Auto Attendant through SIP or PSTN, let the call to ring twice and then hang up. Call Back will be instantly activated, and QX1000 will call back to the defined Call Back destination.

  • Page 82: Acd Management

    For both Permanent Call Back and Non-Permanent Call Back, the detected caller number must correspond to the one configured for trusted caller. In case of PSTN call back at least one PSTN line must be available on the QX1000. There must be network connectivity and the destination must be reachable.
  • Page 83 IVR, then the agent group will consider the full set of skills summing up all skill grades of agent. To simplest way to build the VoXML script for IVR is using the text of the Epygi’s sample VoXML script modify that and customize for your application.
  • Page 84 Call Type defined in the same named drop down list. If the PBX call type is selected, the Calling Address field should contain the extension number on QX1000 and the corresponding agent can be reached by calling on extension number located on the same QX1000. However, it doesn’t necessarily mean that the agent shall be located at that QX1000 –...

  • Page 85: Conferences Menu

    After activating Video Conferencing feature from the “features.cgi” GUI page, the video codecs will be available on the QX1000’s “Conference Codecs”...
  • Page 86 User Settings table on the Main Page of the Extension's QX1000 Web Management. Besides this, the details of the conference will be displayed in the Public Directories on the snom and Aastra SIP phones.

  • Page 87: Conference Statistics

    Conference call statistics allows the collecting of conference call events on the QX1000 with their parameters and to search them by various criteria. Only the administrator is allowed to enable or disable the conference statistic services.The link Statistics Settings that is used for this purpose is only displayed when an administrator is logged...
  • Page 88 Statistics page where all RTP parameters of established conference call are provided. • Authenticated By information details the conference participants that passed an authentication on the QX1000 as configured in the Local AAA Table. Fig. II-146: Conference Statistics-Successful Calls page The Call Detail column is present only in the Unsuccessful Outgoing Calls table and indicates the reason why the call was unsuccessful.

  • Page 89: Mail Default Settings

    QX1000 Manual II: Administrator's Guide Administrator’s Menus Mail Default Settings Mail Default Settings page is used to define the email templates used in the system generated emails to the conference participants. Two email templates can be defined on this page: •...

  • Page 90: Telephony Menu

    Call statistics allows the collecting of call events on the QX1000 with their parameters and to search them by various criteria. The selected number of statistics entries will be displayed in the Call Statistics tables.
  • Page 91 If there are no enough entries in the call statistics table on the QX1000, the system will wait until the necessary number of entries will be collected and then will archive the statistics file.
  • Page 92 QX1000 Manual II: Administrator's Guide Administrator’s Menus The Archive Record field shows the time when the call statistics was archived. The [csv] and [log] links in this field allows you to download the archived call statistics file to the PC in a Comma Separated Values (.csv) or Tab Delimited Text (.log) file formats and opens...

  • Page 93: Rtp Statistics

    Clicking on the details information will open the RTP Statistics page where all RTP parameters of established call are provided. • Authenticated By information details the callers that passed an authentication on the QX1000 as configured in the Local AAA Table.

  • Page 94: Fax Statistics

    RX Delay Decrease Count - indicates the number of times the delay in jitter buffer is decreased during the call. Please Note: RTP Statistics is logged only when at least one of the call endpoints is located on the QX1000. For example, it will not be logged when: •...

  • Page 95: Host Aliases For Sip

    • High availability will apply SIP timers to shorten the call establishment, registration confirmation and registration failure procedures. This selection provides more firmness to the SIP connection but increases the network traffic on the QX1000. • Custom allows manually defining the Registration Timeout, Registration Failure Timeout, Transaction Duration and Session refresh timeout SIP timers (in seconds).

  • Page 96: Generate And Install New Ca Root Certificate

    If the end user is an IP phone, you may activate the TLS certificate update mechanism from it to obtain the latest certificate generated by the QX1000. If the end user is a server or other device, you may download the certificate from the QX1000 and apply it manually on the remote side.

  • Page 97: Nat Traversal Settings

    Telephone Event Draft Support enables telephony events transmission according to the draft-ietf-avt-rfc2833bis-04. The checkbox needs to be toggled if the SIP destination party phone or IVR has problems recognizing DTMFs generated by the QX1000. Enable RTCP Support enables Real Time Control Protocol support and allows for the RTCP packets transmission. RTCP protocol is used for monitoring the RTP streams and changing RTP characteristics depending on Network conditions.
  • Page 98 The NAT Exclusion Table lists all possible IP ranges that are not included in the NAT process, but may be accessed directly. IP addresses that are not listed in the NAT Exclusion Table are accessed over NAT. For example, if a QX1000 user needs to make SIP calls within the local network as well as outside of that network, all local IP addresses are required to be excluded from NAT traversal settings by being listed in this table.

  • Page 99: Line Settings

    Line Settings The Line Settings are used to configure QX1000 IP Line settings. The IP Line Settings page is used to configure IP lines for IP phones to be connected to the QX1000. QX1000 provides the options to connect SIP phones to its WAN side, assign the corresponding IP line to an active extension, and use SIP phones as a simple phone with all telephony services of the QX1000 (for example, call hold, waiting, transfer, etc).
  • Page 100 SIP phone. • Username and Password are required for this selection. They should match on both the QX1000 and the SIP phone for a successful connection. The Password field is checked against its strength and you may see how strong is your inserted password right below that field.To achieve...

  • Page 101: Supported Sip Phones

    Please Note: This link only works from the LAN side of the QX1000, i.e. when the QX1000’s GUI is accessed from a PC located in the QX1000’s LAN. If you wish to connect the SIP phone’s GUI through the WAN, an appropriate Incoming Traffic/Port Forwarding...

  • Page 102: Manage Ip Phones Templates

    The Manage IP Phone Templates page is used to create custom templates for the IP Phones. The templates contain a set of configuration settings that are uploaded to the IP phone once it is registered on the QX1000. With the custom templates the most popular configuration settings may be adjusted accordingly.

  • Page 103: Ip Phones Logo

    Do not Disturb – this selection allows you to manipulate with the IP phone DND service. When the *72 is selected from this list, the DND service of the IP Phone and the DND service of the QX1000 for the corresponding extension will be activated when enabling the DND service from IP Phone.

  • Page 104: Hot Desking

    Hot Desking If QX1000 has limited number of IP phones connected and much more users wishing to make and receive calls through the QX1000, some of the connected phones can be announced as public. Public phones have no static owners; they are just connected to the analogue or IP lines. Each user that accesses the public phone should first login with the previously created virtual extension and the corresponding password in order to make the phone assigned to the certain extension.

  • Page 105: Isdn Settings

    Administrator’s Menus The QX1000 has no own FXO lines, only shared FXO lines are displayed in this page, if available. The shared FXO lines can be edited from FXO setting page. Any changes applied in that page will be automatically reflected on the FXO gateway(s) that share its FXO lines.
  • Page 106 Administrator’s Menus The ISDN service allows QX1000 act as a user or as a network. If connected to a private PBX, the QX1000 should be configured in the network mode. If an ISDN trunk from the CO (Central Office) is connected to the QX1000, it should be configured as a user. QX1000 supports the MSN (Multiple Subscriber Number) service, i.e., it can be subscribed to multiple numbers from the CO, and two simultaneous calls can take place at a...
  • Page 107 Default outgoing Caller ID field when placing outgoing calls toward the CO. The Default outgoing Caller ID field requires the caller ID for the outgoing calls from the QX1000 through the ISDN trunk. That number should be registered at the CO and can be one of the MSNs provided by the CO.
  • Page 108 The Passive Mode checkbox is used to leave the ISDN Layer1 connection in the Slave mode. When this checkbox is selected, Layer1 remains idle when calls are not available. When this checkbox is not selected, QX1000 keeps its Layer1 always active. This checkbox enables the Enable TEI Remove Procedure and Permanent TEI Value checkboxes.
  • Page 109 Redirecting Number IE on ISDN. The SIP From field contains the value from the user name. When the Send Calling Party Subaddress checkbox is selected, QX1000 will send the extension number as subaddress and the value defined in the Default outgoing Caller ID field as caller ID on the outgoing call. When this checkbox is disabled, no subaddress information will be sent and the caller ID will be defined according to the selection of the Use Default Outgoing Caller ID checkbox (see above).

  • Page 110: External Pstn Gateways

    External PSTN Gateways The External PSTN Gateways page allows QX1000 to use the PSTN lines (FXO lines and/or ISDN trunks) on other QX1000s. This provides the option to call not only through local PSTN lines but also through available shared FXO or ISDN lines in the network of QX1000s. When the sharing...

  • Page 111: Gain Control

    Optionally, a SIP tunnel can be mutually established on two QX1000s allowing to route SIP calls back and forth. A QX1000 can be at the same time configured both as a slave and as a master to the same remote device, i.e. the slave QX1000 can act as a master for the master device it is registered on.

  • Page 112: Call Routing

    Call Routing The Call Routing service simplifies the calling procedure for QX1000 users, i.e., different types of calls (internal, SIP, PSTN or IP-PSTN) can be placed in the same way. SIP registration is not needed for extensions to make routing calls.
  • Page 113 Fig. II-194: Call Routing table – brief preview Defining patterns in the Call Routing Table avoids registering QX1000 at the routing management server and gives you an option to establish a direct connection to the destination or to use a SIP server for call routing.
  • Page 114 9093450a. Destination Type gives you the option to select the destination type. The following destination types are available: • PBX - local calls to QX1000’s extensions • PBX-Voicemail - calls directly to the voice mailbox of the local PBX extension •...
  • Page 115 The Use RTP Proxy checkbox is available for SIP, PBX and IP-PSTN destination types and is applicable when a route is used for calls through QX1000 between peers that are both located outside the QX1000. When this checkbox is selected, RTP streams between external users will be routed through QX1000.
  • Page 116 The Check with 3PCC checkbox is used to request a 3PCC approval before placing a call with the specific routing rule. When this checkbox is selected and the corresponding routing rule is used to place a call, QX1000 sends a request to the call controlling application for the managing person to accept or reject the specific call (it can be a popup window or any other type of dialog box, depending on the call controlling application).
  • Page 117 In the Available Time Period drop down lists, the time range of the pattern validation should be defined. Any time selected in this field will be considered corresponding to the QX1000’s Time/Date Settings. The Custom selection provides the option to manually define the validity period(s).

  • Page 118: Local Aaa Table

    QX1000 Manual II: Administrator's Guide Administrator’s Menus The Call Routing Wizard - Page 6 appears if the Set Tracing / Debug Options on This Rule checkbox was previously enabled on Page 1 of the Local Call Routing Wizard. It will require information about the tracing/debug options.

  • Page 119: Global Speed Dial Directory

    The Remove Speed Dial Directory link is used to restore the default configuration. The speed dial configuration file downloaded from the QX1000 is in the CSV format. To use the global speed dialing rules, user should simply dial the speed dial code assigned to that speed dialing rule. The call will be parsed through...

  • Page 120: Allowed Characters And Wildcards

    QX1000 Manual II: Administrator's Guide Administrator’s Menus If the Set Tracing / Debug Options on This Rule checkbox has been selected on the first page, pressing Next will open the Tracing/ Debug Options page where the tracing/debug options should be defined.

  • Page 121: Best Matching Algorithm

    All calls through and within a QX1000 are made according to call routing patterns that specify a destination based on a dialed number. When a user dials a number to make a call, the QX1000 matches the dialed number against the existing patterns that are specified in the Call Routing table. If the dialed number matches only to a single pattern, this pattern will be used to set up a call.
  • Page 122 QX1000 Manual II: Administrator's Guide Administrator’s Menus The list of patterns 123* {11-15}3* ?2?1 123? [1-3]* [1-3]??? {100-150, asd, \*\?}1 12*31 1[1-3]3[0-8] 1231 *2*1 Step 1: The list is split into two groups separating the patterns with “*” from those without (Criterion 1). The patterns with “*” form a group with a lower priority and are pushed back to the end of the list.

  • Page 123: Voip Carrier Wizard

    VoIP Carrier’s SIP server. The settings of that extension will be used to make calls from QX1000’s users towards the created VoIP Carrier will be placed. VoIP Carrier Wizard – Page 1 provides a following option of...
  • Page 124 The Use RTP Proxy checkbox is applicable only when a route is used for calls towards a configured VoIP Carrier from a peer located outside the QX1000. When this checkbox is selected, the RTP streams between external users will be routed through QX1000. When the checkbox is not selected, RTP packets will move directly between peers.

  • Page 125: Radius Client Settings

    Wizard, but this field also allows to define an ITSP specific emergency codes. In case your system has both local PSTN emergency codes and ITSP codes configured, when dialing the certain emergency code, QX1000 will first try to reach the local PSTN allocated emergency destination, and if failed will dial the ITSP emergency destination.

  • Page 126: Voice Mail Common Settings

    The Enable common login for all users in time of by Phone authentication checkbox enables custom settings for the callers who passed an authorization by phone on the QX1000. This checkbox enables Username and Password text fields to insert the custom settings that will stand instead of the source caller’s settings when being delivered to the RADIUS server.

  • Page 127: 3Pcc Settings

    Call Control Access page to allow the application a remote access. Creating a filtering rule is not required if the firewall is not setup on the QX1000. The field shows Opened if there is at least one enabled filtering rule for the Call Control Access.
  • Page 128 Administrator’s Menus The Call Recording is used to record PBX, SIP or PSTN calls on the QX1000 and store the recorded calls either in the local Recording Box or upload them to the remote server. From Call Recording Settings page the call recording can be configured to be started automatically once the call starts or to be started manually from Administrator’s Main Page...
  • Page 129 QX1000 Manual II: Administrator's Guide Administrator’s Menus between the defined caller and called parties will be recorded. When the call recording duration expires, it will be silently stopped while the call will stay active. The Recording To drop down list is for selecting the Recording Box extension Extensions Management) to be used for storing the recordings.

  • Page 130: Internet Uplink Menu

    The Firewall Configuration page allows setting up a firewall and configuring the security level. A Firewall is a security service configured by the QX1000 administrator based on various criteria. The firewall allows or blocks traffic based on policies, services and/or IP addresses. The firewall has several levels of security policies (low, medium or high). The administrator may add additional service-based rules.

  • Page 131: Advanced Firewall Settings

    The newly created blocking filtering rules will take effect immediately if there is no any active connection matching to that rule. Otherwise, if there is an active connection matching to the created blocking rule, please restart the QX1000 to make the newly created blocking rule effective immediately.

  • Page 132: Ip Pool

    QX1000 Manual II: Administrator's Guide Administrator’s Menus Restriction radio buttons: • Selecting Any blocks or allows all host IP addresses. This selection is not present for the Management Access, Blocked and Allowed IP List rules. • Selecting Single IP will require the IP address of the allowed or blocked host.
  • Page 133 QX1000 Manual II: Administrator's Guide Administrator’s Menus Clicking on the Group name will display an IP Pool Group Configuration page with the Members list for the current group. Fig. II-222: IP Pool configuration – Add Group page The IP Pool Group Configuration page displays a list of all the added member IP addresses for the selected group.

  • Page 134: Network Menu

    Fig. II-227: DNS Settings page DHCP Server Settings The DHCP Server Settings page provides the option of enabling a DHCP server and controlling the QX1000 user’s LAN settings. Therefore, QX1000 LAN users will automatically be provided with the following settings using the configured parameters: •...
  • Page 135 Special Devices table to keep their IP addressed. IP Address Range defines a range of IP addresses that will be assigned to the QX1000 LAN users. The IP range must be at least 6, otherwise the error message “Address Range too small” will prevent it from being saved. The error message “Address Range too large” will appear if the IP range is greater than 254.

  • Page 136: Dhcp Advanced Settings

    ID and if the ID number defined in the incoming packets matched the corresponding network’s ID, the packets will be accepted. Otherwise, if the ID does not match, the packets will be dropped. In the same way, if the QX1000 is integrated into the network that uses VLAN technology, outgoing packets should have the ID number of the corresponding virtual network, for the remote party to accept the packets from the QX1000.

  • Page 137: Registration Form

    Server). This page contains the following components: Enable DHCP Server checkbox activates the DHCP server on QX1000 for VLAN. With this checkbox enabled, QX1000 will be able to assign dynamic IP addresses to the devices in its VLAN. Activate functional button is used to activate DHCP service on one of the VLAN interfaces in the list.

  • Page 138: Administrator's Additional Features

    QX1000 Manual II: Administrator's Guide Administrator’s Additional Feature Administrator’s Additional Features Incoming Call Blocking and Outgoing Call Blocking The Incoming Call Blocking and Outgoing Call Blocking pages offer extended features for the administrator to activate incoming/outgoing call blocking services for certain callers. The users cannot change this information.

  • Page 139: Voice Mail Profiles

    QX1000 Manual II: Administrator's Guide Administrator’s Additional Feature Voice Mail Profiles When the administrator accesses the Voice Mail Settings of an extension, there is an additional Voice Mail Profiles link present that leads to the page where custom voice mail profiles and their settings can be defined.
  • Page 140 (from the handset or by downloading it from the Web management). Please Note: This service will work only when System Mail is enabled on the QX1000 (see Mail Settings). Contact your system administrator, if you have problems with voice mail delivery via email.

  • Page 141: Logout

    (to inform about the new voice mail received) or if it serves as a notification for the voice mail author to be informed that the message has been received by the QX1000 but is not yet played by the extension user).

  • Page 142: Appendix: Pbx Services For Qx1000'S Administrator

    QX1000 Manual II: Administrator's Guide Appendix: PBX Services for QX1000’s Administrator Appendix: PBX Services for QX1000’s Administrator The following PBX Services are accessible at the dial tone, characterized by beginning with the key Administrator Login  Allows to modify Auto Attendant greeting and menu messages, as well as to manage universal extension messages.

  • Page 143: Appendix: Conference Services For Moderators And Participants

    QX1000 Manual II: Administrator's Guide Appendix: Conference Services for Moderators and Participants Appendix: Conference Services for Moderators and Participants This chapter describes the feature codes for the Conference Services that enable the moderator and participants to manage call conferences from the phone.
  • Page 144 QX1000 Manual II: Administrator's Guide Appendix: Conference Services for Moderators and Participants  Mute/Unmute With this key combination, any participants in the conference may mute and unmute themselves during the conference. Please Note: You may accelerate dial out by a pound (#) sign at the end of your dialed number.

  • Page 145: Appendix: Extension User's Welcome Page

    Digital Signal Processing technology to send crystal clear voice around the globe without associated fees for long distance. But, you will soon learn, it does much more. Your QX1000 IP PBX, The Global Phone Network in a Box, operates in much the same way as systems with which you are already familiar: a telephone, a PBX, voice mail, a phone book, et cetera.

  • Page 146: Appendix: System Default Values

    QX1000 Manual II: Administrator's Guide Appendix: System Default Values Appendix: System Default Values Administrator Settings Parameter System Default Value Login name -admin Admin Settings Password - 19 QX1000 Hostname quadrillo QX1000 Domain Name epygi-config.loc 192.168.0.200 LAN IP Address Subnet Mask - 255.255.255.0 Locale –...
  • Page 147 QX1000 Manual II: Administrator's Guide Appendix: System Default Values Parameter System Default Value Autodialer Support – No key found, QCM support – No key found, Conference Server – No key found, Video Conferencing – No key found, Call Recording – No key found.
  • Page 148 QX1000 Manual II: Administrator's Guide Appendix: System Default Values Parameter System Default Value Scenario – default, Send AA digits to Routing Table – disabled, Redirection on Timeout – disabled, Attendant 00 Settings – Attendant ZeroOut – disabled, Scenario Welcome Message – enabled, Ringing Announcement –...
  • Page 149 QX1000 Manual II: Administrator's Guide Appendix: System Default Values Parameter System Default Value Primary STUN Server - stun.epygi.com Primary STUN Port – 3478 Secondary STUN Server – undefined Secondary STUN Port - undefined Polling Interval: 1 hour Keep-alive interval: 120 seconds NAT IP checking interval: 300 seconds No entries in NAT Exclusion table.

  • Page 150: Extension Settings

    QX1000 Manual II: Administrator's Guide Appendix: System Default Values Parameter System Default Value Management Access (Allowed for all), No user defined services and IP pool groups. DNS Settings Nameserver-127.0.0.1 DHCP Server Settings Disabled. DHCP Options: Gateways – 192.168.0.200 Subnet mask – 255.255.0.0 Domain name servers –...
  • Page 151 QX1000 Manual II: Administrator's Guide Appendix: System Default Values Parameter System Default Value Intercom – Allow Activation on Request, Activation Signal –Ring Only if Requested. No answer timeout – 20 sec, Call Waiting Service – enabled, Basic Services - General Autoredial Interval - 10 sec, Autoredial Period - 15 min.

  • Page 152: Appendix: Moderator's Menus

    The Moderator’s Main Page can be accessed by clicking on the conference ID link on the Conferences Management page or by logging as a moderator on the QX1000 login page. After logging in as a moderator, the page Conference Progress is displayed.

  • Page 153: Conference Menu

    Info Text – displays the text uploaded in the Info File from Customization page. In the picture illustration on the right side, the Info Text says “WELCOME to EPYGI’s CONFERENCE!!!”. Description – any descriptive information about the conference (optional). SIP Address - the SIP address of the conference.
  • Page 154 (where hostaddress can be an IP address, for example, 192.168.90.10, or a host name, e.g., sip.epygi.com). The port number is optional for the SIP address. If no port is specified, 5060 will be used. The range of valid ports is between 1024 and 65536.

  • Page 155: Activate Conference

    Select the Delete button. Confirm the deletion clicking Yes. The selected conference then will be deleted. To abort the deletion and keep the conference on the QX1000 CS, select No. Inverse Selection inverses the current selection (if no records are selected, clicking on inverse selection will check all records).

  • Page 156: Conference Properties Menu

    QX1000 Manual II: Administrator's Guide Appendix: Moderator’s Menus Conference Properties Menu Fig. II-8: Moderator’s Settings Tree Menu Fig. II-7: Moderator Settings Dynamo Menu General Settings The General Settings page is used to configure the basic conference settings. The page contains the following components: Conference ID indicates the unique ID of the conference.

  • Page 157: Recording Settings

    QX1000 Manual II: Administrator's Guide Appendix: Moderator’s Menus Leave Active checkbox will keep conference active, even if all participants have left it. Close the Conference if Moderator did not join in - the idea of including this parameter is as follows: If the conference is activated by one of the existing ways and the moderator does not join the conference within the first X minutes then the conference will be closed by the system.

  • Page 158: Participants

    QX1000 Manual II: Administrator's Guide Appendix: Moderator’s Menus When the Play First in Conference message checkbox is selected, the system will play a “You are the first participant in the conference” notification message informing you that no more participants are yet connected.
  • Page 159 (where hostaddress can be an IP address, for example, 192.168.90.10, or a host name, e.g., sip.epygi.com). The port number is optional for the SIP address. If no port is specified, 5060 will be used. The range of valid ports is between 1024 and 65536.

  • Page 160: New Participants Configuration

    QX1000 Manual II: Administrator's Guide Appendix: Moderator’s Menus • When the Dial Out checkbox is selected, the participant will be automatically dialed out when the conference is activated. • Activate On Dial In automatically activates the conference when this participant joins the conference call. This checkbox is not available on this...

  • Page 161: Handset Added Participants Configuration

    QX1000 Manual II: Administrator's Guide Appendix: Moderator’s Menus Handset Added Participants Configuration This page is used to configure the settings of participants dialed out from the handset by the moderator during the active conference. Once the handset added participant connects the conference, he will automatically appear in the...
  • Page 162 QX1000 Manual II: Administrator's Guide Appendix: Moderator’s Menus A group of radio buttons that are used for selecting the frequency of the scheduled conference: • Once – the calendar date (month, day, year) should be specified for this option. •...

  • Page 163: Appendix: Software License Agreement

    (collectively, the "Licensed Materials"). You may use the Licensed Materials only in connection with your operation of your QX1000. You may not use, copy, modify or transfer the Licensed Materials, in whole or in part, except as expressly provided for by this Agreement.
  • Page 164 If you have any questions about this Agreement, please write to Epygi at 6900 North Dallas Parkway, Suite 850, Plano, Texas 75024 or call Epygi at (972) 692-1166.

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