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Summary of Contents for Epygi Manual III
- Page 1 Extension User’s Guide Manual III: Edition 1, November 2014 SW Release 6.0.7 and higher...
- Page 2 This warranty shall not apply to defects caused by (i) failure to follow Epygi’s installation, operation or maintenance instructions; (ii) external power sources such as a power line, telephone line or connected equipment; (iii) products that have been serviced or modified by a party other than Epygi or an authorized Epygi service center;...
- Page 3 Music on Hold Copyright provided to Epygi Technologies, LTD. The recording is royalty free. You may not use the Epygi Materials for any illegal purpose or in any manner that violates applicable domestic or foreign law. You are responsible for Compliance with Laws compliance with all domestic and foreign laws governing Voice over Internet Protocol (VoIP) calls.
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Page 4: Table Of Contents
QX50/QX200/QX2000 Manual III: Extension User’s Guide Manual I: see Installation Guide Table of Contents This guide describes step-by-step instruction to install and configure QX IP PBX. Manual II: see Administrator's Guide This guide describes detailed the menus available for administrators only and includes further all system default values at a glance. - Page 5 QX50/QX200/QX2000 Manual III: Extension User’s Guide Busy Call Forwarding....................................................38 No Answer Call Forwarding ..................................................39 Unregistered/Inaccessible Call Forwarding ............................................40 Find Me / Follow Me ....................................................40 Emergency Interrupt ....................................................42 Intercom........................................................... 42 Voicemail Profile......................................................43 Appendix: Glossary ......................................... 44 Appendix: Software License Agreement ...................................
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Page 6: About This Extension User's Guide
About this Extension User's Guide The QX IP PBX Manual is divided into three parts: gives step-by-step instructions to provision the QX IP PBX and configure the phone extensions with the Epygi SIP Server. After successfully • Manual-I: Installation Guide configuring the QX IP PBX, a user will be able to make SIP phone calls to remote QX IP PBX devices, make local calls to the PSTN and access the Internet from devices connected to the LAN. -
Page 7: Qx Ip Pbx's Feature Codes
QX50/QX200/QX2000 Manual III: Extension User’s Guide QX IP PBX’s Feature Codes This chapter describes how QX IP PBX’s feature codes allow the user to navigate through QX IP PBX’s services with the help of a phone handset. These services are Establishing a Call, PBX Services and Voice Mail Services. - Page 8 QX50/QX200/QX2000 Manual III: Extension User’s Guide This will generate a special user's failure log with the details of the last call for administrator's revision. Use this code in the cases your Logs Collecting administrator has advised you. You will get the dial tone after this feature code is dialed.
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Page 9: Outgoing Call Blocking
For PBX services on IP phones accessible during the call, refer to the “Epygi IP PBX Features on Epygi Supported IP phones” document on the Epygi’s Web portal. -
Page 10: No Answer Call Forwarding Management
QX50/QX200/QX2000 Manual III: Extension User’s Guide No Answer Call Forwarding Management No Answer Call Forwarding Management Toggle (enable or disable) the No Answer Call Change the Forwarding Number Forwarding service again* Dial a new and press Forwarding Number ... -
Page 11: Personal Settings
QX50/QX200/QX2000 Manual III: Extension User’s Guide (and press START button on the FAX machine) Reply or Forward a Message The Voice Mailbox menu has the following sub-hierarchy in the Reply or Forward a Message and the Send a Message or Leave a Reminder menus: ... -
Page 12: Change Password
QX50/QX200/QX2000 Manual III: Extension User’s Guide Enter Voice Mail Services Review System Messages Find Out of Office Outgoing Your Name Incoming Me/Follow Me Message Greeting Message Blocking Blocking Message (FMFM) Message Message... -
Page 13: Recording Box
QX50/QX200/QX2000 Manual III: Extension User’s Guide Recording Box To reach the extension’s Recording Box from the phone handset, Recording Box extension password may be required Call the extension to enter its Recording Box you should simply call that extension by dialing its PBX number, if security is configured SIP address or calling from PSTN. -
Page 14: Qx Ip Pbx's Auto Attendant Services
in your mailbox). The QX IP PBX Auto Attendant is registered at Epygi’s SIP server by default. It may be used similar to a private switching center if the Auto Attendant is Call Relay routed to a particular ISDN trunk a “default user”. It then allows, for example, establishing cost-saving long-distance calls via PSTN to the QX IP PBX Auto... - Page 15 QX50/QX200/QX2000 Manual III: Extension User’s Guide By entering Permanent Call Back reconfiguration menu, system asks caller to login by dialing the number and an appropriate password for the QX IP PBX's extension that is used as login extension in the Call Back settings. After passing the login, callers should follow the voice instructions for configuring a new entry or reconfiguring existing entries in Authorized Phone database.
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Page 16: Call Codes Available In Auto Attendant
QX50/QX200/QX2000 Manual III: Extension User’s Guide Call Codes Available in Auto Attendant The following key combinations are available to access and manipulate within Auto Attendant services for external calls addressed to the Auto Attendant, incoming calls from the mainline routed to the Auto Attendant or local calls made by dialing the 2-digit attendant extension:... -
Page 17: Your Extension Graphical Interface
QX50/QX200/QX2000 Manual III: Extension User’s Guide Your Extension Graphical Interface QX IP PBX configuration management may be accessed on two different levels: for users (extensions) and administrators. If you are an extension user, log in with the extension number and the password (if any) you received from your system administrator. -
Page 18: Voice Mail
QX50/QX200/QX2000 Manual III: Extension User’s Guide Voice Mail The Voice Mail Service provides a possibility to leave brief voice messages on the mailbox of an unavailable or busy QX IP PBX extension. The caller hears a greeting message (configurable by the extension user) and a signal initiating the Voice Mail recording. The extension user may configure the maximum... -
Page 19: Voice Mail Settings
QX50/QX200/QX2000 Manual III: Extension User’s Guide FAX (facsimile) – indicates whether a FAX message is attached to the voice mail, and if so, displays the size of the FAX message (in KBs) and an icon used to view the incoming FAX message or download the graphical file to PC. - Page 20 QX50/QX200/QX2000 Manual III: Extension User’s Guide The Voice Mail Settings page offers the following input options: Maximum mail message duration lists the possible values for the maximum mail duration (counted in minutes) during which a voice mail will be recorded. The Unlimited selection allows voice message recording as long as the user’s space...
- Page 21 QX50/QX200/QX2000 Manual III: Extension User’s Guide Send new voice message notification via SMS allows the voice mail notification delivery via SMS to the defined mobile number. Checkbox activates the following input options: Mobile Number text field requires the destination’s mobile number.
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Page 22: Voice Mail Profiles
QX50/QX200/QX2000 Manual III: Extension User’s Guide Upload new Out of Office Greeting file will show the attached Out of Office message file selected by the current user. The Out of Office message file will be played to a caller when entering the voice mail system. The uploaded file needs to be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent its uploading and will give the “Invalid audio file, or format is not supported”... - Page 23 QX50/QX200/QX2000 Manual III: Extension User’s Guide The Voice Mail Profiles page is used configure the profile specific voice mail settings. This page contains the following components: Maximum Mail Message Duration lists the possible values for maximum mail duration (counted in minutes) during which a voice mail will be recorded.
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Page 24: Group List
QX50/QX200/QX2000 Manual III: Extension User’s Guide notification is sent to the voice mail author after the first expiration of the interval defined in the Repeat every text field. For calls with call type different from Callback, the first notification will be sent immediately. - Page 25 QX50/QX200/QX2000 Manual III: Extension User’s Guide The Group List - Add Entry page consists of two text fields used to insert the Group Key and the Group Name (optionally). The Group Key should include numeric characters only and should be unique in the Group List table.
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Page 26: Call History
QX50/QX200/QX2000 Manual III: Extension User’s Guide Call History The Call History page collects the call events and their parameters over the QX IP PBX, i.e. incoming and outgoing calls reporting. It contains three tables and provides reports on successful, not successful and missed incoming and outgoing calls for the current extension only. This page also allows you to filter the collected Call History based on various criteria. -
Page 27: Pbx Information
QX50/QX200/QX2000 Manual III: Extension User’s Guide PBX Information The PBX Information page provides read only information about the extension codecs, other existing extensions and available PSTN lines on the QX IP PBX depending on the active interface. The PBX Information displays a list of available codecs for the... -
Page 28: Account Settings
QX50/QX200/QX2000 Manual III: Extension User’s Guide The Calling Code (#) requires a key combination to dial the destination phone number. Only numeric characters are allowed for this field. If nonnumeric symbols are entered and the Save button is selected, “Incorrect calling code: no symbol characters allowed” will appear. This field is limited to two digits. -
Page 29: Basic Services
For IP phones to switch between the current call and the new incoming call, use the corresponding Hold or Line softkey/button (for more details refer to the “Epygi IP PBX Features on Epygi Supported IP phones” document on the Epygi’s Web portal). -
Page 30: Hold Music Settings
QX50/QX200/QX2000 Manual III: Extension User’s Guide The Autoredial service of QX IP PBX supports automatic redialing if the called destination is currently busy or unavailable. Auto Redial The Autoredial Settings page displays the available settings for automated redialing. Use the appropriate calling code to enable Autoredial from the handset. -
Page 31: Do Not Disturb
QX50/QX200/QX2000 Manual III: Extension User’s Guide Do Not Disturb Do Not Disturb Settings are used to configure the Do Not Disturb service. The service is used to turn off the phone ringer and may only be enabled from the handset with the appropriate calling code. If you have Do Not Disturb service enabled along with the Voice Mail Service, all incoming calls will directly go to the extension’s voice mailbox. -
Page 32: Caller Id Services
QX50/QX200/QX2000 Manual III: Extension User’s Guide Caller ID Services The Caller ID Based Services page provides options to configure a set of telephony settings from the same page. Call Forwarding, Incoming and Outgoing Call Blocking, Hiding Caller Information, Call Hunting, Many Extension Ringing, Distinctive Ringing, Find Me/Follow Me, Intercom, Emergency Interrupt and Voicemail Profile settings are configurable from this page. -
Page 33: Hiding Caller Information
QX50/QX200/QX2000 Manual III: Extension User’s Guide When clicking on the Address in the Caller ID Based Services table, the caller ID based services configuration pages for the corresponding extension will be displayed. The Caller ID Based Services for Address page consists of two frames. In the left frame all caller ID based services are listed. Clicking on the corresponding caller ID based service, its settings will be displayed in the right frame. -
Page 34: Incoming Call Blocking
QX50/QX200/QX2000 Manual III: Extension User’s Guide Incoming Call Blocking Incoming Call Blocking allows blocking unwanted incoming calls for a QX IP PBX extension. This page provides the necessary settings for incoming call blocking. It indicates if the service is enabled for the particular caller and whether or not the custom message will be used to inform the caller about the call being blocked. -
Page 35: Distinctive Ringing
Refer to the “Epygi IP PBX Features on Epygi Supported IP phones” document on the Epygi’s Web portal for more Please Note: details on the list of IP phones that supports Distinctive Ringing. -
Page 36: Many Extensions Ringing
QX50/QX200/QX2000 Manual III: Extension User’s Guide Add opens the Add Entry page to add called extensions (an attendant or a user extension). It has manipulation radio buttons to select the type of extension to be added to Call Hunting. It contains the following components: The Call To drop down list contains QX IP PBX’s attendant or... -
Page 37: Call Forwarding
QX50/QX200/QX2000 Manual III: Extension User’s Guide Selecting Enable Service activates the Many Extensions Ringing service on the current extension. The table displayed here lists all existing extensions on the QX IP PBX. Any or all of the extensions can be enabled to participate in the Many Extensions Ringing for the selected extension. -
Page 38: Unconditional Call Forwarding
QX50/QX200/QX2000 Manual III: Extension User’s Guide Unconditional Call Forwarding Unconditional Call Forwarding is a service of QX IP PBX that allows the automatic unconditional transfer of incoming calls to a variety of other destinations. The Enable Service checkbox selection activates the unconditional call forwarding service on the current extension. -
Page 39: No Answer Call Forwarding
QX50/QX200/QX2000 Manual III: Extension User’s Guide The table displayed here lists the destinations where the incoming call from a particular caller should be forwarded to when the called extension is busy. The State column indicates whether the corresponding forwarding destination is Enabled or Disabled. -
Page 40: Unregistered/Inaccessible Call Forwarding
QX50/QX200/QX2000 Manual III: Extension User’s Guide display the error “Caller address already exists”. A wildcard is allowed in this field (see chapter Entering SIP Addresses Correctly). Entering “*” as PBX or PSTN addresses will apply configuration of Caller ID Based services to all extensions or PSTN users. - Page 41 QX50/QX200/QX2000 Manual III: Extension User’s Guide The table displayed here lists destinations where the incoming call from a particular caller will be ringing in the configured sequence. The Enable/Disable functional buttons are used to enable or disable ringing on the destinations in the Find Me/Follow Me table.
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Page 42: Emergency Interrupt
Intercom service requires called extension to use SIP or analog phones which are able to automatically go off-hook. For Intercom service supported on IP phones, refer to the “Epygi IP PBX Features on Epygi Supported IP phones” document on the Epygi’s Web portal. -
Page 43: Voicemail Profile
QX50/QX200/QX2000 Manual III: Extension User’s Guide The Intercom page contains the following components: The Intercom drop-down list has three available sections: Allow Activation on Request - this selection enables the Intercom service for calls that are made through a call •... -
Page 44: Appendix: Glossary
QX50/QX200/QX2000 Manual III: Extension User’s Guide Appendix: Glossary Asymmetric Digital Subscriber Line (ADSL) - is a method for moving data over regular phone lines. An ADSL circuit is much faster than a regular phone connection, and the wires coming into the subscriber's premises are the same (copper) wires used for regular phone service. An ADSL circuit must be configured to connect two specific locations, similar to a leased line. - Page 45 QX50/QX200/QX2000 Manual III: Extension User’s Guide Domain Name System (DNS) - a system used on the Internet for translating names of network nodes into their addresses. Downstream - in communications, there are two circuits. One coming toward you and the other going away from you. Downstream is another term for the transmission coming toward you.
- Page 46 QX50/QX200/QX2000 Manual III: Extension User’s Guide Integrated Services Digital Network (ISDN) - is a system of digital phone connections which allows voice and data to be transmitted simultaneously across the world using end-to-end digital connectivity. There are two basic types of ISDN service: Basic Rate Interface (BRI) and Primary Rate Interface (PRI).
- Page 47 Remote Testing - remote connection from the Epygi Support office to the customer’s QX for testing and/or for troubleshooting. Router - A device that determines the next network point to which a data packet should be forwarded enroute toward its destination. The router is connected to at least two networks and determines which way to send each data packet based on its current understanding of the state of the networks it is connected to.
- Page 48 QX50/QX200/QX2000 Manual III: Extension User’s Guide Software PBX - a telephone system that converges voice and data on an industry-standard computing platform and uses computer telephony components that conform to industry standards. Since they conform to industry standards, software PBXs are interoperable with third-party systems and CT components.
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Page 49: Appendix: Software License Agreement
CONDITIONS, YOU MAY NOT USE THE HARDWARE OR SOFTWARE. License. Epygi Technologies, LTD. (the "Licensor"), hereby grants to you a non-exclusive right to use the Quadro or QX Operational Software program, the documentation for the software and such revisions for the software and documentation as the Licensor may make available to you from time to time (collectively, the "Licensed Materials"). - Page 50 692-1166. 15. Free Software. Certain software utilized in the Epygi products is free software in its original form or in its modified form. Both types of free software are available to you free of charge for redistribution or modification under certain conditions. Permission is granted to copy, distribute and or/modify any free software you wish to download, whether in its original or modified forms, under the GNU General Public License or Free Documentation License, Version 1.1 or any later version published by the Free Software Foundation.
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