Cisco Unified IP Phone 8941 Administration Manual page 114

Telephony Features
Feature
Monitoring and Recording
Multiple Calls Per Line
Music On Hold
Mute
No Alert Name
One Click To Home Screen
Onhook Pre-Dialing
Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0
(SCCP and SIP)
100
Description
Allows a supervisor to silently monitor an active call. The supervisor cannot be heard by either
party on the call. The user might hear a monitoring audible alert tone during a call when it is
being monitored.
When a call is secured, the security status of the call is displayed as a lock icon on Cisco
Unified IP Phones. The connected parties might also hear an audible alert tone that indicates
the call is secured and is being monitored.
Note When an active call is being monitored or recorded, you can receive or place intercom
calls; however, if you place an intercom call, the active call will be put on hold, which
causes the recording session to terminate and the monitoring session to suspend. To
resume the monitoring session, the party whose call is being monitored must resume
the call.
See the Cisco Unified Communications Manager Features and Services Guide, "Monitoring
and Recording" chapter.
Enables a line to support multiple calls. By default, your phone supports four active calls per
line, and a maximum of 24 active calls per line. Only one call can be connected at any time;
other calls are automatically placed on hold.
The system allows you to configure the maximum calls/busy trigger to not more than 24/24
both for SCCP and SIP. The default call/busy trigger value is 4/2. This feature is supported
with Cisco Unified CM 7.1(5) and later.
See the "Directory Number Configuration" chapter in the Cisco Unified Communications
Manager Administration Guide.
Plays music while callers are on hold.
See the Cisco Unified Communications Manager Features and Services Guide, "Music On
Hold" chapter.
Mutes the microphone from the handset or headset.
No configuration required.
Makes it easier for end users to identify transferred calls by displaying the original caller's
phone number. Transferred calls appear as an Alert Call followed by the caller's telephone
number.
No configuration required.
Adds the ability to return to the home screen with a single button click.
No configuration required.
Allows a user to dial a number without going off hook. The user can then either pick up the
handset or press Dial.
See the Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications
Manager (SCCP and SIP).