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Cisco Unified IP Phone 8941 Administration Manual

For unified communications manager 10.0 (sccp and sip)
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Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco
Unified Communications Manager 10.0 (SCCP and SIP)
First Published: 2014-01-09
Last Modified: 2017-05-02
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Summary of Contents for Cisco Unified IP Phone 8941

  • Page 1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) First Published: 2014-01-09 Last Modified: 2017-05-02 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000...
  • Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 3: Table Of Contents

    Phone Power Requirements Power Outage Power Reduction Network Protocols VLAN Interaction Cisco Unified Communications Manager Interaction Cisco Unified Communications Manager Express Interaction External Devices Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 4 Set Default Router Field Set DNS Server Fields Set Alternate TFTP Field Set TFTP Server 1 Field Set TFTP Server 2 Field Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 5 C H A P T E R 6 Connect Footstand Handset Headsets Audio Quality Wired Headsets Connect Wired Headset Disable a Wired Headset Bluetooth Wireless Headsets Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 6 Phone Features and Setup C H A P T E R 9 Phone Features and Setup Overview Cisco IP Phone User Support Telephony Features Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 7 Cisco IP Phone Address Book Synchronizer Deployment Install Synchronizer Set Up Synchronizer Cisco Unified IP Phone Troubleshooting P A R T V Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 8 Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager Phone Cannot Connect to TFTP Server Phone Cannot Connect to Server Phone Cannot Connect Using DNS Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) viii...
  • Page 9 Insufficient Bandwidth for Video Calls Video Changes Resolution General Telephone Call Problems VPN-Connected Phone Does Not Log Calls Phone Call Cannot Be Established Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 10 International User Support C H A P T E R 1 4 Unified Communications Manager Endpoints Locale Installer International Call Logging Support Language Limitation Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 11: Preface

    Network engineers, system administrators, and telecom engineers should review this guide to learn the steps that are required to set up Cisco IP Phones. The tasks described in this document involve configuring network settings that are not intended for phone users. The tasks in this manual require a familiarity with Cisco Unified Communications Manager.
  • Page 12 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 13: Related Documentation

    U.S. and local country laws. By using this product, you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 14 Preface Cisco Product Security Overview Further information regarding U.S. export regulations can be found at https://www.bis.doc.gov/ policiesandregulations/ear/index.htm. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 15: About Cisco Unified Ip Phone

    P A R T About Cisco Unified IP Phone • Technical Details, page 3 • Cisco Unified IP Phone Hardware, page 17...

  • Page 17: Technical Details

    Storage temperature 14 to 140ºF (-10 to 60ºC) Dimensions 9.25 x 4.49 x 10.24 in. (235 x 114 x 260 mm) (HxWxD) Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 18: Cable Specifications

    Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the LAN 10/100BaseT connection (labeled 10/100 SW on the Cisco Unified IP Phone 8941 and 8945). • RJ-45 jack for a second 10/100BaseT compliant connection (labeled 10/100 PC on the Cisco Unified IP Phone 8941 and 8945).

  • Page 19: Computer Port Connector

    BI stands for bidirectional, while DA, DB, DC, and DD stand for Data A, Data B, Data C, and Data Note D respectively. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 20: Phone Power Requirements

    Phone Power Requirements Phone Power Requirements The Cisco Unified IP Phone can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.
  • Page 21 • Other requirements and restrictions about power Document topics Cisco Unified IP Phone Power Injector http://www.cisco.com/en/US/products/ps6951/index.html PoE Solutions http://www.cisco.com/en/US/netsol/ns340/ns394/ns147/ns412/ index.html Cisco Catalyst Switches http://www.cisco.com/en/US/products/hw/switches/index.html Integrated Service Routers http://www.cisco.com/en/US/products/hw/routers/index.html Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 22: Power Outage

    Power Reduction You can reduce the amount of energy that the Cisco Unified IP Phone 8941 and 8945 consumes by scheduling when the phone goes into power-save mode. In power-save mode, the backlight on the screen is not lit when the phone is not in use.
  • Page 23 For more information, see peer devices to their neighboring devices. Up Peer Firmware Sharing, on page 130. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 24 SSL/TLS protocol to provide encryption have two URLs configured. and secure identification of servers. Cisco Unified IP Phones that support HTTPS choose the HTTPS URL. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 25 The Cisco Unified IP Phone Protocol (LLDP) protocol (similar to CDP) that is supported on supports LLDP on the PC some Cisco and third-party devices. port. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 26 QoS data (such as jitter, latency, and round trip but you can enable it on a per delay) on RTP streams. phone basis by using Cisco Unified Communications Manager. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 27 TCP is a connection-oriented transport protocol. Cisco Unified IP Phones use Protocol (TCP) TCP to connect to Cisco Unified Communications Manager and to access XML services. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 28: Vlan Interaction

    UDP. VLAN Interaction The Cisco Unified IP Phone 8941 and 8945 have an internal Ethernet switch, enabling forwarding of packets to the phone, and to the access port and the network port on the back of the phone.

  • Page 29: Cisco Unified Communications Manager Interaction

    Cisco Unified Communications Manager release. If the Cisco IP Phone model that you want to configure does not appear in the Phone Type drop-down list Note in Cisco Unified Communications Manager Administration, install the latest support patch for your version of Cisco Unified Communications Manager from Cisco.com.

  • Page 30: External Devices

    • Administrative tasks, such as an internal port scan or security scan • Attacks that occur on your network, such as a Denial of Service attack Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 31: Cisco Unified Ip Phone Hardware

    G.729a, G.729ab, G.729b, and iLBC. Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone may cause interference. For more information, refer to the manufacturer’s documentation of the interfering device.

  • Page 32: Phone Connections

    Handset connection AC power wall plug (optional) Analog headset connection (headset optional) Network port (10/100 SW) with IEEE 802.3af and 802.3at power enabled Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 33: Cisco Unified Ip Phone 8945

    Use the following figure to help you connect your phone to the corporate IP telephony network. DC adapter port (DC48V) Computer port (10/100/1000 PC) connection Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 34: Buttons And Hardware

    ID, icons for an active call or call on hold) and available softkeys. Video Camera Connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone. Lens Cover button Integrated lens cover protects the camera lens.
  • Page 35 Mutes the video from the phone screen during a video call. When Video Mute is on, the Video Mute button is lit red. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 36 Personal Directory, Corporate Directory, or Call History. Use this button to exit from a feature and return to your home screen. Phone Speaker Speaker for the phone. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 37: Terminology Differences

    Terminology Differences The following table highlights some of the important differences in terminology used in these documents: • Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager (SCCP and SIP) • Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager (SCCP and SIP) •...
  • Page 38 Terminology Differences Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 39: Part I I Cisco Unified Ip Phone Installation

    P A R T Cisco Unified IP Phone Installation • Cisco Unified IP Phone Installation, page 27 • Cisco Unified Communications Manager Phone Setup, page 43 • Self Care Portal Management, page 57...

  • Page 41: Cisco Unified Ip Phone Installation

    Note The phone displays the date and time from Cisco Unified Communications Manager. The time displayed on the phone can differ from the Cisco Unified Communications Manager time by up to 10 seconds. Procedure Step 1 Configure a VoIP Network to meet the following requirements: •...

  • Page 42: Enable Autoregistration For Phones

    Cisco Unified Communications Manager Administration to ensure that Cisco Unified Communications Manager is set up properly to manage the phone and to properly route and process calls. Before you install the Cisco IP Phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database.

  • Page 43: Install Cisco Unified Ip Phone

    Related Topics Phone Addition Methods, on page 47 Install Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Phone Connections, on page 18 for the connections for Cisco Unified IP Phone 8941 or...

  • Page 44: Set Up Phone From Setup Menus

    Connect a straight-through Ethernet cable from the switch to the network port labeled Network on the Cisco Unified IP Phone 8941 and 8945. Each Cisco Unified IP Phone ships with one Ethernet cable in the box. You can use either Category 3, 5, or 5e cabling for 10Mbps connections, but you must use Category 5 or 5e for 100 or 1000 Mbps connections.

  • Page 45: Apply A Phone Password

    When you edit the value of an option setting, follow these guidelines: • Use the keys on the keypad to enter numbers and letters. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 46: Configure Network Settings

    This softkey deletes the character to the left of the cursor. • Press Cancel before pressing Save to discard any changes that you have made. The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if Note necessary.
  • Page 47 If you change the setting of this option, you must change the PC Port Configuration option to the same setting. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 48: Set Up Ipv4

    Related Topics Text Menu Entry from Phone, on page 31 Set Up IPv4 The following table describes the IPv4 Setup menu options. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 49: Tftp Server

    TFTP server is unavailable. DHCP Address Released Releases the IP address assigned by DHCP. Set DHCP Address Released Field, on page 40 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 50: Set Domain Name Field

    Scroll to the Admin. VLAN ID option and press Edit. Step 2 Enter a new VLAN ID setting. Step 3 Press Apply. Step 4 Press Save. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 51: Set Pc Vlan Field

    Scroll to the DHCP option. Step 2 Press Edit. Step 3 Press either No to disable DHCP, or press Yes to enable DHCP. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 52: Set Ip Address Field

    Step 2 Scroll to the appropriate Default Router option, press Select, and enter a new router IP address. Step 3 Press Apply. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 53: Set Dns Server Fields

    Scroll to the TFTP Server 1 option, press Select, and enter a new TFTP server IP address. Step 3 Press Apply then press Save. Step 4 Erase the security settings. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 54: Set Tftp Server 2 Field

    Press Yes to release the DHCP Address. Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup diagnostic process by cycling through the following steps. 1 The following LED buttons flash on and off during the various stages of bootup as the phone checks its hardware.

  • Page 55: Configure Phone Services For Users

    Configure Phone Services for Users You can give users access to Cisco IP Phone Services on the IP phone. You can also assign a button to different phone services. These services comprise XML applications and Cisco-signed Java midlets that enable the display of interactive content with text and graphics on the phone.
  • Page 56 In Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Services Step 2 Verify that your users can access the Cisco Unified Communications Self Care Portal, from which they can select and subscribe to configured services. Self Care Portal Management, on page 57 for a summary of the information that you must provide to end users.

  • Page 57: Cisco Unified Communications Manager Phone Setup

    • Set Up Cisco Unified Communications Manager Features, page 54 Determine the Phone MAC Address To add phones to Cisco Unified Communications Manager, you must determine the MAC address of a phone. Procedure Perform one of the following actions: • On the phone, press Applications , select Phone Information and look at the MAC Address field.

  • Page 58: Set Up Cisco Unified Ip Phone

    Set Up Cisco Unified IP Phone Set Up Cisco Unified IP Phone If autoregistration is not enabled and the phone does not exist in the Cisco Unified Communications Manager database, you must configure the Cisco IP Phone in Cisco Unified Communications Manager manually. Some tasks in this procedure are optional, depending on your system and user needs.
  • Page 59 Define the Common Phone Profile. Select Device > Device settings > Common Phone Profile. Common phone profiles provide data that the Cisco TFTP server requires, as well as common phone settings, such as Do Not Disturb and feature control options. For more information, see the “Common phone profile setup”...
  • Page 60 Step 14 Add user information by configuring required fields. An asterisk (*) next to the field name indicates a required field; for example, User ID and last name. This step adds user information to the global directory for Cisco Unified Communications Manager.

  • Page 61: Phone Addition Methods

    Phone Displays Message: Unprovisioned, on page 168 Phone Addition Methods After you install the Cisco IP Phone, you can choose one of the following options to add phones to the Cisco Unified Communications Manager database. • Add phones individually with Cisco Unified Communications Manager Administration •...

  • Page 62: Add Phones With A Bat Phone Template

    • Access the corporate directory and other customized directories from a Cisco IP Phone. • Create a personal directory. • Set up speed dial and call forwarding numbers. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 63: Add A User From An External Ldap Directory

    Add a User from an External LDAP Directory If you added a user to an LDAP Directory (a non-Cisco Unified Communications Server directory), you can immediately synchronize the LDAP directory to the Cisco Unified Communications Manager on which you are adding the user and the user phone.

  • Page 64: Add A User To An End User Group

    Step 4 Click Save. Add a User to an End User Group To add a user to the Cisco Unified Communications Manager Standard End User group, perform these steps: Procedure Step 1 From Cisco Unified Communications Manager Administration, choose User Management > User Settings >...

  • Page 65: Associate Phones With Users

    For additional information, see User Guide for Cisco Prime Unified Provisioning Manager, "Advanced Setup" chapter. The following table describes the availability of features during failover. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 66 Voicemail Voicemail will not be synchronized with other users in the Cisco Unified Communications Manager cluster. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 67 Calls remain on hold indefinitely. Remote Hold Calls appear as Local Hold calls. Meet Me The Meet Me softkey does not display. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 68: Set Up Cisco Unified Communications Manager Features

    If you do not check this box, the corresponding parameter setting does not take effect. If you set the parameters in the three configuration windows, the setting takes precedence in the following order: Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 69 Set Up Cisco Unified Communications Manager Features 1 Phone Configuration window 2 Common Phone Profile window 3 Enterprise Phone Configuration window Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 70 Set Up Cisco Unified Communications Manager Features Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 71: Self Care Portal Management

    Self Care Portal. Before a user can access the Cisco Unified Communications Self Care Portal, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager End User group.

  • Page 72: Customize The Self Care Portal Display

    In the Self Care Portal area, set the Self Care Portal Default Server field. Step 3 Enable or disable the parameters that the users can access in the portal. Step 4 Select Save. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 73: Hardware And Accessory Installation

    P A R T Hardware and Accessory Installation • Cisco Unified IP Phone Accessories, page 61...

  • Page 75: Cisco Unified Ip Phone Accessories

    Headsets, page 63 Connect Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 76: Handset

    The Cisco Unified IP Phone uses a handset that is designed especially for the phone. The handset includes a light strip to indicate incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and into the Handset port on the back of the phone.

  • Page 77: Headsets

    An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources; for example, electric lights, electric motors, or large PC monitors.

  • Page 78: Connect Wired Headset

    The Cisco Unified IP Phone 8941 does not support Bluetooth. There can be a potential interference issues. Cisco recommends that you reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects. If possible, configure other 802.11 devices to use the 802.11a channels.

  • Page 79: Wireless Headset Using Headset Port

    ◦ Savi and CS5xx series with cable APC-82 For more information about wireless headsets that work in conjunction with the Electronic Hookswitch feature, go to the following URL: http://www.cisco.com/en/US/prod/voicesw/ucphone_headsets.html Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 80 Headsets Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 81: Cisco Unified Ip Phone Administration

    P A R T Cisco Unified IP Phone Administration • Cisco Unified IP Phone Security, page 69 • Cisco IP Phone Customization, page 79 • Phone Features and Setup, page 85 • Corporate and Personal Directory Setup, page 133...

  • Page 83: Chapter 7 Cisco Unified Ip Phone Security

    In Cisco Unified Communications Manager Administration, select System > Security > Phone Security Profile. Step 2 Look at the Security Mode setting. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 84: Supported Security Features

    Cisco Unified IP phones. The Cisco Unified IP Phone 8941 and 8945 use the Phone security profile, which defines whether the device is nonsecure or encrypted. For information on applying the security profile to the phone, see the Cisco Unified Communications Manager Security Guide.
  • Page 85 You can prevent access to a phone web page, which displays a variety of operational functionality for a phone statistics for the phone. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 86 Set EAP-MD5 Fields, on page Authentication authentication, EAP/MD5, and transaction status. Related Topics Control Phone Web Page Access, on page 120 802.1X Authentication, on page 76 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 87: Supported Tls And Ciphers

    You can verify that an LSC is installed on the phone by choosing Administrator Settings > Security Setup and ensuring that the LSC setting shows Installed. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 88: Phone Call Security

    A secure call is established when your phone, and the phone on the other end, is configured for secure calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Secured calls can only be made between two phones.

  • Page 89: Secure Conference Call Identification

    There are interactions, restrictions, and limitations that affect the security level of the conference call depending on the security mode of the participant phones and the availability of secure conference bridges. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 90: Provide Encryption For Barge

    Support for 802.1X authentication requires several components: • Cisco IP Phone: The phone initiates the request to access the network. Cisco IP Phones contain an 802.1X supplicant. This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports.

  • Page 91: Access 802.1X Authentication

    ◦ Enabled: If you are using a switch that supports multidomain authentication, you can enable the PC port and connect a PC to it. In this case, Cisco IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, see the Cisco Catalyst switch...

  • Page 92: Set Device Authentication Field

    Choose Administrator Settings > Security Setup > 802.1X Authentication > EAP-MD5. Step 3 To change the shared secret, choose Shared Secret. Step 4 Enter the shared secret. Step 5 Press Apply. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 93: Chapter 8 Cisco Ip Phone Customization

    Set Up Idle Display, page 83 Custom Phone Rings The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified Communications Manager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation (PCM) files.

  • Page 94: Custom Ring File Formats

    50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that appears on the Ring Type menu on a Cisco IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.

  • Page 95: Custom Background Images

    Custom Background File Formats, on page Step 2 Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco Unified Communications Manager: Desktops/640x480x24 Note The file name and subdirectory parameters are case sensitive.

  • Page 96: Custom Background File Formats

    List.xml file with your stored copy. Step 6 To cache the new List.xml file, stop and start the TFTP service by using Cisco Unified Serviceability or disable and reenable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter that is located in the Advanced Service Parameters area.

  • Page 97: Phone Customization Tools

    Third-party vendors provide tools that can be used to change aspects of the phone. These tools can be used to customize ringtones and wallpaper for many of the Cisco IP Phones. For more information, see the third-party vendor documentation and http://developer.cisco.com/.
  • Page 98 Set Up Idle Display • Specifying the URL of the idle display XML service: ◦ For a single phone: Idle field in the Phone Configuration window in Cisco Unified Communications Manager Administration. ◦ For multiple phones simultaneously: URL Idle field in the Enterprise Parameters Configuration window, or the Idle field in the Bulk Administration Tool (BAT) •...

  • Page 99: Phone Features And Setup

    • Set Up Video Capability, page 129 • Set Up Peer Firmware Sharing, page 130 • Set Auto Save Volume, page 131 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 100: Phone Features And Setup Overview

    Unified Communications Manager and other documentation that contains configuration procedures and related information. For information about using most of these features on the phone, see the Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager (SCCP and SIP).
  • Page 101 Directed Call Park feature button. See the Cisco Unified Communications Manager Features and Services Guide, “Configuring Directed Call Park” section. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 102 Prevents users from transferring an external call to another external number. See the Cisco Unified Communications Manager Features and Services Guide, “External Call Transfer Restrictions” chapter. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 103 Configuration” • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone” • Customize the Self Care Portal Display, on page 58 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 104 Cisco Unified Communications Manager system. See the Cisco Unified Communications Manager Features and Services Guide, “Call Park and Directed Call Park” chapter. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 105 When a call is secured, the security status of the call is displayed as a lock icon on Cisco Unified IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being recorded.
  • Page 106 Features and Services Guide. Cisco Extension Mobility Cross Enables a user configured in one cluster to log into a Cisco Unified IP Phone in another cluster. Cluster (EMCC) Users from a home cluster log into a Cisco Unified IP Phone at a visiting cluster.
  • Page 107 See the Cisco Unified Communications Manager Administration Guide, “CTI Route Point Configuration” chapter. Custom Background Images Provides the ability to use custom background pictures on the phone. Custom Background Images, on page Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 108 Provides improved CTL/ITL status to the Cisco Unified Communications Manager using the DeviceTLInfo alarm if the phone is unregistered and the CTL/ITL file is installed or updated. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 109 Allows a user to answer a call that is ringing on a directory number in another group. See the Cisco Unified Communications Manager Features and Services Guide, “Call Pickup” chapter. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 110 TFTP download. No configuration required. HTTPS Support Increases security by requiring communication using HTTPS. See the Cisco Unified Communications Manager documentation. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 111 Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone 8941 and 8945 and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.
  • Page 112 Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone 8941 and 8945 and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.
  • Page 113 (IVR) system to originate a call from a remote device such as a cellular phone. See the Cisco Unified Communications Manager Features and Services Guide, “Cisco Unified Mobility” chapter. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 114 The user might hear a monitoring audible alert tone during a call when it is being monitored. When a call is secured, the security status of the call is displayed as a lock icon on Cisco Unified IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being monitored.
  • Page 115 Enables the Cisco Unified Communications Manager administrator to configure a phone (PLAR) number that the Cisco Unified IP Phone dials as soon as the handset goes off hook. This can be useful for phones that are designated for calling emergency or “hotline” numbers.
  • Page 116 Enables the user to view the CTL and ITL signatures and information about the server from which the signatures were downloaded. See Cisco Unified Communications Manager Administration Guide. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 117 • Cisco Unified Communications Manager System Guide, “Conference Bridges” • Cisco Unified Communications Manager Administration Guide, “Conference Bridge Configuration” • Cisco Unified Communications Manager Security Guide Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 118 Description Secure Extension Mobility Cross Enables a user that is configured in one cluster to log in to a Cisco Unified IP Phone in another Cluster cluster. The users from a home cluster can log in to a Cisco Unified IP Phone at a visiting cluster.
  • Page 119 Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone 8941 and 8945 and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.
  • Page 120 • Cisco Unified Communications Manager System Guide, “Understanding Video Telephony” chapter • Cisco VT Advantage Administration Guide, “Overview of Cisco VT Advantage” chapter Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 121 No configuration required. XSI Component API Support Introduces support for RTP Streaming API and Internal URIs. No configuration required. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 122: Feature Support By Protocol

    For details about user interface differences and feature use, refer to the Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager (SCCP and SIP).
  • Page 123 Supported Notification Call Park Supported Supported Calling features, Call Park Call Pickup/Group Supported Supported Calling features, Call Pickup Call Pickup/Directed Call Pickup Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 124 Size Configurable Supported Supported Volume Autosave Custom Supported Supported Background Images Customization Supported Supported Support Detect Unified CM Supported Supported Connection Failure Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 125 Gateway Recording Not supported Supported for SIP Group Call Pickup Supported Supported Headset Sidetone Supported Supported Controls Hold Supported Supported Calling features, Hold Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 126 Message Waiting Supported Supported Indicator Minimum Ring Supported Supported Volume Mobile Connect Supported Supported Calling features, Mobile Connect Mobile Voice Supported Supported Access Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 127 Supported Calling features, Quality Reporting Tool Tool (QRT) Redial Supported Supported Calling features, Redial Remotely Check Supported Supported CTL and ITL file Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 128 Supported Routing Transfer Supported Supported Calling features, Transfer Transfer - Direct Supported Supported Calling features, Transfer Transfer Time Zone Update Supported Supported Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 129: Phone Button Templates

    Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration. • The default Cisco Unified IP Phone 8941 template that ships with the phone uses buttons 1 through 4 for lines.

  • Page 130: Modify Phone Button Template

    Step 4 Click Save. You can add, update, or delete service parameters as needed as described in the Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Services Configuration” chapter. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0...

  • Page 131: Modify Phone Button Template For Pab Or Fast Dial

    Using Cisco Unified Communications Manager Administration, you can associate up to 18 softkeys with applications that are supported by the Cisco Unified IP Phone 8941 and 8945. Cisco Unified Communications Manager support the Standard User and Standard Feature softkey template.
  • Page 132 Set Up Softkey Template Cisco Unified IP Phones do not support feature control policy configuration settings. The following table lists the features, softkeys that can be configured on a softkey template, and identifies whether it is supported on the Cisco Unified IP Phones.
  • Page 133 Direct Transfer (DirTrfr) Transfer is a dedicated button. Configure transfer (Direct Transfer policy) in the Product Specific Configuration Layout section in Phone Configuration. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 134: Control Phone Web Page Access

    For security purposes, access to the phone web pages is disabled by default. This practice prevents access to the phone web pages and the Cisco Unified Communications Self Care Portal. Some features, such as Cisco Quality Report Tool, do not function properly without access to the phone Note web pages.

  • Page 135: Calling Party Normalization

    For example, you may choose to turn off the display after business hours on weekdays and all day on Saturdays and Sundays. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 136 Note If Display On Time is 0:00 and the display on duration is blank (or 24:00), the display will remain on continuously. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 137: Disable Speakerphone

    All codecs supported for the phone are supported for Agent Greeting calls. For more information, see the barge and privacy information in the documentation for your particular Cisco Unified Communications Manager release. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 138: Set Up Automatic Port Synchronization

    You can configure the phone with a phone-button template with DND as one of the selected features. For more information, see the do not disturb information in the documentation for your particular Cisco Unified Communications Manager release.

  • Page 139: Enable Device Invoked Recording

    Enterprise Phone Configuration window. If you set these same parameters in these other windows as well, the setting that takes precedence is determined in the following order: Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 140: Set Up Call Forward Notification

    D, then the notification box that D sees contains the phone information for caller B. By default, this check box is checked. Step 4 Select Save. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 141: Set Up Incoming Call Toast Timer

    Procedure Step 1 To configure the parameter for individual phones, perform the following steps: Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 142: Set Up Ssh Access

    • FAC—controls the ability for a user to dial a number. To set up CMC or FAC, see the Cisco Unified Communications Manager documentation. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 143: Set Up Phone Minimum Ring Volume

    This feature works with products such as Cisco Jabber. Procedure Step 1 In Cisco Unified Communications Manager Administration, choose Device > Phone. Step 2 Enable the Video Capability option. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 144: Set Up Peer Firmware Sharing

    Step 1 In Cisco Unified Communications Manager Administration, choose Device > Phone. Step 2 Find your phone from the list of phones that associate with the Cisco Unified Communications Manager. Step 3 Click on the Device Name of the phone.

  • Page 145: Set Auto Save Volume

    Select Auto Save Volume During Call. Step 4 Select TRUE to enable the feature, or FALSE to disable the feature. Step 5 Click Save. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 146 Set Auto Save Volume Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 147: Chapter 1 0 Corporate And Personal Directory Setup

    • Address Book Synchronization Tool (TABSynch) Users can use these methods to access Personal Directory features: • From a web browser: Users can access the PAB and Speed Dials features from the Cisco Unified Communications Self Care Portal. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP...

  • Page 148: User Personal Directory Entries Setup

    User Personal Directory Entries Setup • From the Cisco IP Phone: Choose Contacts to search the corporate directory or the user personal directory. • From a Microsoft Windows application: Users can use the TABSynch tool to synchronize their PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft Outlook Address Book (OAB) should begin by importing the data from the OAB into the WAB.

  • Page 149: Install Synchronizer

    To configure Cisco Unified Communications Manager server information, select Server. Step 5 Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and select OK. If you do not have this information, contact your system administrator.
  • Page 150 To verify whether the synchronization worked, sign in to your Self Care Portal and choose Personal Address Book. The users from your Windows address book should be listed. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 151: Part V Cisco Unified Ip Phone Troubleshooting

    P A R T Cisco Unified IP Phone Troubleshooting • Monitoring Phone Systems, page 139 • Troubleshooting, page 165 • Maintenance, page 187 • International User Support, page 193...

  • Page 153: C H A P T E

    Cisco IP Phone Web Page, page 150 Cisco Unified IP Phone Status This section describes how to use the following menus on the Cisco Unified IP Phone 8941 and 8945 to view model information, status messages, and network statistics for the phone: •...

  • Page 154: Model Information Fields

    To display the Status menu, press Applications. Step 2 Select Administrator Settings > Status. Step 3 To exit the Status menu, press Exit. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 155: Display Status Messages Window

    The following table describes the status messages that might appear. This table also includes actions you can take to address errors. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 156 • Errors persist: Consider assigning a static IP address. See Configure Network Settings, on page 32 for details on assigning a static IP address. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 157 TFTP server, and that the entry in the configuration file. configuration file is correct. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 158 • If you are using static IP addresses, check configuration of TFTP server. See Configure Network Settings, on page 32 about assigning a TFTP server. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 159 Version error The name of the phone load file Make sure that the phone load file has the correct is incorrect. name. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 160: Display Network Statistics Window

    Neighbor Device ID: Identifier of a device connected to this port discovered by CDP protocol. • Neighbor IP Address • Neighbor Port Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 161 DHCP REQUESTING DHCP RESYNC DHCP UNRECOGNIZED DHCP WAITING COLDBOOT TIMEOUT SET DHCP COLDBOOT SET DHCP DISABLED DISABLED DUPLICATE IP SET DHCP FAST Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 162: Display Call Statistics Window

    This number is not necessarily identical to the number of RTP voice Note packets received since the call began because the call might have been placed on hold. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 163 Average MOS LQK score for the entire voice stream. Min MOS LQK Lowest MOS LQK score from the start of the voice stream. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 164: Access Web Page For Phone

    Version of the Cisco-proprietary algorithm used to calculate the MOS LQK scores. Cisco IP Phone Web Page Each Cisco IP Phone has a web page from which you can view a variety of information about the phone, including: • Device information: Displays device settings and related information for the phone.

  • Page 165: Device Information

    • On the Cisco Unified IP Phone, press Applications, choose Administrator Settings > Network Setup, and then scroll to the IP Address option. Step 2 Open a web browser and enter one of the following URLs, where IP_address is the IP address of the Cisco Unified IP Phone: http://IP_address...

  • Page 166: Network Setup

    Name of the Domain Name System (DNS) domain in which the phone resides. IP Address Internet Protocol (IP) address of the phone. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 167 URL of the server from which the phone obtains message services. Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 168 • 10F: 10-BaseT/full duplex • 100H: 100-BaseT/half duplex • 100F: 100-BaseT/full duplex • 1000F:1000-BaseT/full duplex • No Link: No connection to the switch port Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 169 Indicates whether the phone allows a device attached to the PC port to access the Voice Enabled VLAN. DSCP for Call DSCP IP classification for call control signaling. Control Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 170 CDP on the PC port prevents CVTA from working. The current PC and switch port CDP values are shown on the Settings menu. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 171: Network Statistics

    Table 25: Access Area and Network Items Item Description Tx Frames Number of packets transmitted by the phone Tx broadcast Number of broadcast packets transmitted by the phone Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 172: Device Logs

    To access a device log area, access the web page for the phone as described in Access Web Page for Phone, on page 150. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 173: Streaming Statistics

    Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
  • Page 174 Average MOS LQK score for the entire voice stream. Min MOS LQK Lowest MOS LQK score from the start of the voice stream. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 175 RTP packets received from network but discarded from jitter buffers. Rcvr Reports Received (see Number of times RTCP Receiver Reports have been received. note) Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 176 Number of times the phone has started transmitting a stream. Rcvr Joins Number of times the phone has started receiving a stream. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 177 Timestamp indicating when the first RTP packet is received from the network. Note When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 178 Cisco IP Phone Web Page Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 179: Troubleshooting

    Phones may not come up until a broadcast storm ends. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 180 To resolve this problem, enable the port from the switch. Related Topics Apply a Phone Password, on page 31 Display Call Statistics Window, on page 148 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 181: Startup Problems

    ◦ Disconnect a functioning Cisco IP Phone from another port and connect it to this network port to verify that the port is active. ◦ Connect the Cisco IP Phone that does not start up to a different network port that is known to be good.

  • Page 182: Cisco Ip Phone Does Not Register With Cisco Unified Communications Manager

    Startup Problems • After you attempt these solutions, if the phone screen on the Cisco IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative for additional assistance. Related Topics Phone Startup Process, on page 40...

  • Page 183: Manager

    The DNS settings may be incorrect. Solution If you use DNS to access the TFTP server or Cisco Unified Communications Manager, you must ensure that you specify a DNS server. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP...

  • Page 184: Cisco Unified Communications Manager And Tftp Services Are Not Running

    Cisco Unified Communications Manager and TFTP Services Are Not Running Problem If the Cisco Unified Communications Manager or TFTP services are not running, phones may not be able to start up properly. In such a situation, it is likely that you are experiencing a systemwide failure, and other phones and devices are unable to start up properly.

  • Page 185: Cisco Ip Phone Cannot Obtain Ip Address

    If the network connection and Cisco Unified Communications Manager connection are stable, a phone should not reset. Typically, a phone resets if it has problems in connecting to the network or to Cisco Unified Communications Manager. Phone Cannot Connect to LAN Problem The physical connection to the LAN may be broken.

  • Page 186: Phone Resets Due To Dhcp Setting Errors

    Solution You can check if a Cisco Unified IP Phone received a command from Cisco Unified Communications Manager to reset by pressing Applications on the phone and choosing Administrator Settings > Status > Network Statistics.

  • Page 187: Phone Resets Due To Dns Or Other Connectivity Issues

    A device authentication error occurs. Cause CTL file does not have a Cisco Unified Communications Manager certificate or has an incorrect certificate. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 188: Phone Cannot Authenticate Ctl File

    Problem Phone does not register with Cisco Unified Communications Manager. Cause The CTL file does not contain the correct information for the Cisco Unified Communications Manager server. Solution Change the Cisco Unified Communications Manager server information in the CTL file.

  • Page 189: 802.1X Authentication Problems

    • Phone status displays Configuring IP or Registering. • 802.1X Authentication Status displays Disabled. • Status menu displays that the DHCP status has timed out. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 190: 802.1X Enabled On Phone But Phone Does Not Authenticate

    If 802.1X is not enabled on the phone, see 802.1X Authentication section. Factory Reset of Phone Has Deleted 802.1X Shared Secret Problem After a reset, the phone does not authenticate. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 191: Audio And Video Problems

    Check the configuration of routers and switches to ensure that IP connectivity is properly configured. Choppy Speech Problem A user complains of choppy speech on a call. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 192: Manager

    Cause The network has run out of resources for the video call. Solution Changes need to be made on the Cisco Unified Communications Manager. For more information, see Cisco Unified Communications Manager Systems Guide. Video Changes Resolution Problem Users report that calls with video change the video resolution (become more grainy) during the call.

  • Page 193: General Telephone Call Problems

    A user complains about not being able to make a call. Cause The phone does not have a DHCP IP address, is unable to register to Cisco Unified Communications Manager. Phones with an LCD display show the message Configuring IP or Registering. Phones without an LCD display play the reorder tone (instead of dial tone) in the handset when the user attempts to make a call.

  • Page 194: Phone Does Not Recognize Dtmf Digits Or Digits Are Delayed

    These procedures can be used to identify and correct problems. Set Up Remote Phone Cisco IP Phones that are configured for SSL VPN to ASA using the built-in client in a remote location (for example, a home office) have a special configuration requirement.

  • Page 195: Check Tftp Settings

    If you are using DHCP, check the IP addresses that your DHCP server distributes. See the Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks document, available at this URL: http://www.cisco.com/en/US/tech/tk648/tk361/technologies_tech_note09186a00800f0804.shtml Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 196: Verify Dns Settings

    If unassigned DNs are not used by other devices, delete these DNs from the Cisco Unified Communications Manager database. You can use the Route Plan Report to view and delete unassigned reference numbers. For more information, see the documentation for your particular Cisco Unified Communications Manager release.

  • Page 197: Determine Dns Or Connectivity Issues

    Assign a TFTP server. Use the same TFTP server that other functioning phones use. Step 3 On the Cisco Unified Communications Manager server, verify that the local host files have the correct Cisco Unified Communications Manager server name mapped to the correct IP address.

  • Page 198: Start Service

    Control Debug Information from Cisco Unified Communications Manager If you are experiencing phone problems that you cannot resolve, Cisco TAC can assist you. You will need to turn debugging on for the phone, reproduce the problem, turn debugging off, and send the logs to TAC for analysis.
  • Page 199 • The format for the IPv6 Log Server address is [address]:<port>@@base=<0-7>;pfs=<0-1> • Where: ◦ the IPv4 address is separated with dot (.) ◦ the IPv6 address is separated with colon (:) Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)
  • Page 200 Troubleshooting Procedures Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 201: Maintenance

    Cisco IP Phone Cleaning, page 192 Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.

  • Page 202: Reset The Phone To The Factory Settings From The Phone Keypad

    Resets network configuration settings to their default values and resets the phone. This method causes DHCP to reconfigure the IP address of the phone. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 203: Remove Ctl File

    Apply a Phone Password, on page 31 Voice Quality Monitoring To measure the voice quality of calls that are sent and received within the network, Cisco IP Phones use these statistical metrics that are based on concealment events. The DSP plays concealment frames to mask frame loss in the voice packet stream.

  • Page 204: Voice Quality Troubleshooting Tips

    When using the metrics for monitoring voice quality, note the typical scores under normal conditions of zero packet loss and use the metrics as a baseline for comparison. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

  • Page 205: Video Metrics

    3 percent. The MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs provide these corresponding maximum MOS LQK scores under normal conditions with zero frame loss for Cisco Unified Phone 8941 and 8945: •...

  • Page 206: Cisco Ip Phone Cleaning

    Cisco IP Phone Cleaning To clean your Cisco IP Phone, use only a dry soft cloth to gently wipe the phone and the phone screen. Do not apply liquids or powders directly to the phone. As with all non-weatherproof electronics, liquids and powders can damage the components and cause failures.

  • Page 207: Chapter 1 4 International User Support

    Unified Communications Manager Endpoints Locale Installer By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster.

  • Page 208: Language Limitation

    For example, the phone screen will show text in Korean, but the 2 key on the keypad will display a b c 2 A B C. Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

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