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Cisco IP Phone 7800 Series User Manual

Webex calling (formerly spark call)
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Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832,
and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark
Call)
First Published: 2016-03-04
Last Modified: 2020-06-15
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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  Summary of Contents for Cisco IP Phone 7800 Series

  • Page 1 Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call) First Published: 2016-03-04 Last Modified: 2020-06-15 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
  • Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/c/en/us/about/legal/trademarks.html.
  • Page 3: Table Of Contents

    Change the Viewing Angle of Your Phone (7800 Series) Change the Viewing Angle of Your Phone (8800 Series) Adjust the Handset Rest Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 4 View Video Calls on Your Computer C H A P T E R 1 1 Check Your Voicemail Voicemail Message Indication Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 5 Activate Your Phone Automatically with a QR Code (8845, 8865, and 8865NR) Activate Your Phone Manually Activate Your Voicemail Account Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 6 Make a Call with a Speed-Dial Button on Your Desk Phone Redial a Number Dial an International Number Content Sharing Secure Calls Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 7 Pair a Mobile Device with Your Desk Phone (8800 Series) Intelligent Proximity for Mobile Phones Pair a Mobile Device with Your Desk Phone Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 8 Product Safety and Security for Your Phone Safety and Performance Information Power Outage Regulatory Domains Health-Care Environments Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call) viii...
  • Page 9 C H A P T E R 3 1 Search and Call Contacts on Your Phone Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 10 Use a Bluetooth Headset with Your Phone (8800 Series) Bluetooth Headsets Turn Bluetooth On or Off Add a Bluetooth Headset Disconnect a Bluetooth Headset Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 11 C H A P T E R 4 2 Your Cisco IP Conference Phone 7832 The Cisco IP Conference Phone 7832 Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 12 Differences Between Phone Calls and Lines for Cisco Webex Calling (formerly Spark Call) Find Information About Your Phone on Webex Calling (formerly Spark Call) Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 13 Ways to Provide Power to Your Phone Your Desk Phone Button Layout on Webex Calling (formerly Spark Call) Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 14 Contents Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 15: Accessories Available For Your Phone

    Supported Supported Supported Supported module Footstand Add-on Supported Supported Supported Supported Supported Supported Supported Supported module Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 16: Cisco Ip Phone 7800 Series Supported Accessories

    Not supported Supported Supported Supported Wideband Microphone External Not supported Not supported Not supported Not supported Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 17: Cisco Ip Conference Phone 7832 Supported Accessories

    If you plug a headset into the phone during an active call, the audio path automatically changes to the headset. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark...
  • Page 18 Accessories Available for Your Phone Headsets Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 19: Activate Your Phone

    If the code from your welcome message has expired, generate an activation code for your device with Cisco Webex Settings. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 20: Activate Your Phone Manually

    Step 1 Do one of the following actions: • Desk phones—Press Applications • Conference phone—Press Settings. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 21 Select Service mode. Step 4 Press Reset. The phone resets and the activation screen is displayed. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 22 Activate Your Phone Re-enter Your Phone Activation Code Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 23: Add Buttons To Your Phone (8800 Series)

    • Key expansion module 2 is the unit in the middle. • Key expansion module 3 is the farthest unit from the phone. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 24: Key Expansion Module Buttons And Hardware

    Icons that indicate line status resemble (in both appearance and function) the icons on the phone to which the key expansion module is attached. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 25 18 items on page 1, and up to 18 items on page Figure 3: Key Expansion Module with Two Columns Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 26: Connect A Key Expansion Module To A Cisco Ip Phone

    This diagram shows the location. Step 4 Remove the two accessory connector covers, as shown in the diagram. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 27 Firmly press the spine connector into the phone. This diagram shows the spine connector. This diagram shows the installation of the spine connector. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 28 Align the spine connector with the key expansion module accessory connector ports. b) Firmly press the key expansion module into the spine connector. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 29 This step ensures that the phone and key expansion module remain connected at all times. This diagram shows the location of the screw holes on the phone and one key expansion module. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 30: Connect Two Or Three Key Expansion Modules To A Cisco Ip Phone

    Locate the accessory connector covers on the side of the phone. This diagram shows the location. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 31 Install the connector in the orientation shown in the following diagrams. Note b) Firmly press the spine connector into the phone. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 32 Align the spine connector with the key expansion module accessory connector ports. b) Firmly press the key expansion module into the spine connector. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 33 This step ensures that the phone and key expansion modules remain connected at all times. This diagram shows the location of the screw holes. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 34: Manage Your Key Expansion Modules

    Spark, select Call Settings. Step 2 Select the ellipsis (…) icon and perform the action you require. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 35: Place A Call On The Key Expansion Module

    Press right on the Navigation pad to increase brightness. Press left on the Navigation pad to decrease brightness. Step 4 Press Save. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 36 Add Buttons to Your Phone (8800 Series) Adjust the Key Expansion Module Screen Brightness Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 37: Adjust Your Phone On Your Desk

    Hold the receiver in the cradle with one hand. Step 2 Move the footstand with the other hand to change the angle. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 38: Adjust The Handset Rest

    You can secure your Cisco IP Phone 8800 Series with a laptop cable lock up to 20 mm wide. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark...
  • Page 39 Insert the cable lock into the lock slot of your phone and release the locking button. Step 6 Lock the cable lock. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 40 Adjust Your Phone on Your Desk Secure the Phone with a Cable Lock (8800 Series) Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 41: Answer Calls From Your Hunt Group On Your Phone

    Press Hunt Group (8800 Series) or HLog (7800 Series) to sign in. A message confirms that you have signed in. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 42 Press Hunt Group (8800 Series) or HLog (7800 Series) to sign out. A message confirms that you have signed out. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 43: Answer Calls On Your Analog Phone

    Subsequent hook flashes toggle you between the two callers. You can't create a conference this way. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 44 Answer Calls on Your Analog Phone Answer Call Waiting on Your Analog Phone Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 45: Answer Calls On Your Conference Phone

    When you're on an active call, you know that a call is waiting when you hear a single beep and see a message on the conference phone screen. Procedure Press Answer. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 46 Answer Calls on Your Conference Phone Answer Call Waiting on Your Conference Phone Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 47: Answer Calls On Your Desk Phone

    If you prefer to use your headset to answer the call, set up your headset first. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 48 If you don't want to use your headset anymore, then pick up the handset and you will leave headset mode. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark...
  • Page 49: Change The Sound On Your Phone

    Changes to the ringer volume do not affect the call volume you hear when you are on a call. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark...
  • Page 50: Change The Ringtone

    Choose one of the following options to adjust the volume while you are on a call: Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 51: Adjust The Headset Feedback

    Step 1 Press Applications Step 2 Select Settings > Headset sidetone. Step 3 Select a setting. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 52 Change the Sound on Your Phone Adjust the Headset Feedback Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 53: C H A P T E

    If you frequently see a video lag, you can select a fixed bandwidth. We suggest that you start at the lowest setting, and only increase the setting if the video lag continues. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 54: View Video Calls On Your Computer

    Select Settings > Video. Step 3 Select Video through computer. Step 4 Select On to enable the video. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 55: Check Your Voicemail

    30 minutes of voicemail recordings). After you delete a message, it is stored for 15 days before it is permanently removed. Procedure Step 1 Do one of these actions; Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 56: Check Your Voicemail From Any Phone

    30 minutes of recorded messages). After a message is deleted, the message is stored for 15 days before it is permanently removed. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 57: Restore A Deleted Voicemail Message

    • Press 6 to restore your deleted message as a new message. Step 7 Press * to quit. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 58 Check Your Voicemail Restore a Deleted Voicemail Message Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 59: C H A P T E

    If a menu item has an index number, you can enter the index number with the keypad to select the item. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark...
  • Page 60: Conference Phone Softkeys

    The bottom row of the screen contains the softkey labels. Each label indicates the action for the softkey button below the screen. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 61: C H A P T E

    Step 5 Follow the on-screen instructions to verify and, if needed, change your emergency service address. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 62: Cisco Webex Settings Basics

    Change Your Work Address for Emergency Services for Cisco Webex Calling (formerly Spark Call), on page 173. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 63: Getting Started With Your New Ata

    RESET button on the back of your ATA unless your administrator tells you to. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark...
  • Page 64: Devices Associated With Your Ata

    • Ethernet cable to connect to your network. • Analog phone or fax machine to connect to your ATA. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 65: Complete Your Initial Setup In Cisco Webex Settings

    If your device has a camera, you can either scan the QR code or enter the code manually. If your device doesn’t have a camera, you must enter the code manually. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 66: Activate Your Ata

    • Your analog device has dial tone when you go off-hook. • Your ATA port shows green status in Cisco Webex Settings. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 67: Supported Ata Call Features

    • Redial. Call Features and Star Codes for Analog Phones, on page 171 for details. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 68 Getting Started with Your New ATA Supported ATA Call Features Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 69: Get Started With Your New Phone

    To check which phone model you have, press Applications and select Phone information. The Model number field shows your phone model. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 70: Install Your New Phone (8800 Series) On Webex Calling (Formerly Spark Call)

    Press the footstand until the connectors snap into place. c) Adjust the angle of the phone. Step 4 Plug in the external power supply. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 71: Install Your New Conference Phone (7832)

    It's important that your emergency service address match the physical location of your device. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 72: Get An Activation Code

    Cisco Webex Settings. Procedure Step 1 Make the QR code ready with one of these methods: Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 73: Activate Your Phone Manually

    , choose Reset Voicemail PIN, and create a new PIN. Step 2 Do one of these actions: • Desk phones—Press Messages Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 74: Voicemail Pin Rules

    • Must not be a numerical sequence (for example, 012345 or 987654). • Must not contain numbers that are dialed in a straight line on the keypad. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 75: C H A P T E

    Step 2 Select Phone information. Step 3 Check the model information at the top of the window. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 76: Add Another Person To A Call (7811)

    When you add more than one person to a call, wait a few seconds between adding participants. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark...
  • Page 77 • Press Active calls and select a held call. • Enter the phone number and press Call. Step 3 Press Conference. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 78 Make a Conference Call on Your Phone Add Another Person to a Call (8800 Series) Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 79: C H A P T E

    Pick up the handset and check for a dial tone. Step 2 Dial * then #. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 80 Make Basic Calls with Your Analog Phone Redial a Number from Your Analog Phone Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 81: C H A P T E

    Set up speed-dial codes in Cisco Webex Settings. Procedure Step 1 Press down on the Navigation bar or press Favorites. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 82: Redial A Number

    • If the private conversation doesn't appear in the app, the other person on the call doesn't have the Cisco Webex Teams app. To learn more about the Cisco Webex Teams app, go here. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 83: Secure Calls

    Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark...
  • Page 84 Make Basic Calls from Your Conference Phone Secure Calls Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 85: Make Basic Calls From Your Phone

    Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able to hear your call too. Procedure Step 1 Enter a number using the keypad. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 86: Make A Call With A Standard Headset

    If you add more speed-dial numbers than available lines, the remaining speed-dial numbers do not display on your phone. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 87: Redial A Number

    Press Call or wait 10 seconds after the last key press to automatically place the call. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 88: Content Sharing

    Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark...
  • Page 89: C H A P T E

    • call screen (caller name and feature key labels) • caller name in Recents • line labels on the phone screen Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 90: Adjust The Contrast

    • 8811—Press the Navigation cluster left to decrease, or right to increase the contrast. Step 6 Press Save to set the contrast. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 91: Make Video Calls From Your Cisco Ip Phone 8845, 8865, And 8865Nr

    If both people on a call close their camera shutters, the call becomes an audio call. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 92: Toggle Between Phone And Video Display

    If you see the Secure icon displayed during a video call, your administrator has taken steps to ensure your privacy. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 93: C H A P T E

    You can save the contact list from your mobile device to your desk phone. This mobile contact list remains on your desk phone, even if you disconnect or unpair your mobile device. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 94: Delete Contacts In Your Mobile Device Contact List

    Select the option to share your mobile call history with your desk phone. Procedure On the desk phone, press New Call. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 95: C H A P T E

    Spare Wallmount Kit for Cisco IP Phone 8800 Series This wall mount kit cannot be used 8861 with a key expansion module. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 96: Wall Mount Components

    One 200-mm Ethernet cable Figure 6: Components of Spare Wall Mount Kit for Cisco IP Phone 7811 Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 97 2 M3 x 7-mm self-tapping screws 1 phone bracket 1 wall bracket One 200-mm Ethernet cable Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 98 Spare Wall Mount Kit for Cisco IP Phone 8800 Series with Single 36-key Key Expansion Module Item Component 6 #8-18 x 1.25-inch Phillips-head screws 6 anchors Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 99 One 6-inch Ethernet cable 1 key if the bracket includes the optional lock 1 sheet metal screw (not shown) Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 100: Install A Spare Wall Mount Kit

    Use the level to ensure that the bracket is level. Step 3 Use a pencil to mark the screw holes. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 101 The following diagram illustrates attaching a Cisco IP Phone 7800 and 8800 series wall bracket to a wall. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 102 The following diagram illustrates step 2 to step 5 of attaching a Cisco IP Phone 8845 and 8865 series wall bracket to a wall. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 103: Attach The Phone Bracket To The Phone

    Because each phone is slightly different, refer to the appropriate example to guide you. Before you begin Obtain a #1 Phillips-head screwdriver. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 104 The following diagram illustrates how to attach a phone bracket to a Cisco IP Phone 8800 series phone equipped with a key expansion module. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 105: Attach The Cables To The Phone

    Press the phone firmly into the wall bracket and slide the phone down. The tabs in the bracket click into position. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 106 The following diagram illustrates how to attach a Cisco IP Phone 8800 series with a key expansion module to your wall bracket. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 107: Remove The Phone From The Wall Mount Kit

    The following diagram illustrates how to disengage the locking tabs on the Cisco IP Phone 7800 and 8800 series. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 108: Adjust The Handset Rest On Your Phone

    Obtain a coin or other similar object with a thickness of about 1.75 mm or 0.069 inch. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark...
  • Page 109 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Step 5 Return the handset to the handset rest. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 110 Mount Your Phone to a Wall Adjust the Handset Rest on Your Phone Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 111: C H A P T E

    Step 1 On your desk phone, press Applications Step 2 Select Bluetooth > Add Bluetooth device. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 112: Switch Connected Mobile Devices

    A paired mobile device displays in the list of paired devices. You'll see this device listed until you unpair it from the desk phone. Procedure Step 1 Press Applications Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 113 Pair a Mobile Device with Your Desk Phone (8800 Series) View Your Paired Bluetooth Devices Step 2 Select Bluetooth. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 114 Pair a Mobile Device with Your Desk Phone (8800 Series) View Your Paired Bluetooth Devices Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 115: Park Calls On Your Phone

    Your call must be active. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 116: Retrieve A Parked Call

    • On the idle phone of any call park member: Press the call park button. • At any idle phone: Dial the extension where the call is parked. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 117: C H A P T E

    Select Settings > Phone name. Step 3 Use the keypad to enter a name. Step 4 Press Apply. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 118 Personalize Your Phone (8800 Series) Change the Phone Name Step 5 Press Exit. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 119: C H A P T E

    View the Progress of a Phone Firmware Upgrade During a phone firmware upgrade, you can view the upgrade progress. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 120 • Desk phones—Select Phone information > Show detail. • Conference phone—Select Phone information, highlight Last Upgrade, and press Details. Step 3 Press Exit. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 121: C H A P T E

    The softkeys change depending on what you are doing at the time. The More ... softkey shows you that more functions are available. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 122: Phone Screen Features

    Figure 12: Cisco IP Phone 7800 Screen Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 123 The bottom row of the screen contains the softkey labels. Each label indicates the action for the softkey button below the screen. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 124 Phone Navigation, Softkeys, Buttons, and Screen Phone Screen Features Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 125: Place Calls On Hold On Your Phone

    You can easily switch between active and held calls. Procedure Press Swap to switch to the held call. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 126: Answer A Call Left On Hold For Too Long

    • Desk phones—Press the flashing amber line button or Answer to resume the held call. • Conference phones—Press Answer to resume the held call. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 127: C H A P T E

    We recommend that you use good-quality external devices that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. External devices include headsets, cables, and connectors. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 128: Bluetooth Wireless Headset Performance (8800 Series)

    Ethernet (PoE), you can plug your conference phone into the network. If you are not sure whether your network supports PoE, check with your administrator. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 129: Phone Behavior During Times Of Network Congestion

    Any phone model that isn't listed in the above list isn't certified. Product Label The product label is located on the bottom of the device. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 130: Compliance Statements

    Le présent produit est conforme aux spécifications techniques applicables d'Innovation, Sciences et Développement économique Canada. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 131: Canadian Rf Exposure Statement (8800 Series)

    Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark...
  • Page 132: Compliance Statements For Taiwan (8800 Series)

    Telecom's network services. Compliance Statements for Taiwan (8800 Series) DGT Warning Statement Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 133: Low Power And Visual Warning Notices (8800)

    Model Certificate Number 7811 0897-15-1086 7821 3844-13-1086 7841 3842-13-1086 7861 3844-13-1086 Model Number 7832 00748-18-01086 Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 134: Compliance Statement For Singapore (8800 Series)

    Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 135: Fcc Rf Radiation Exposure Statement

    Regulatory Compliance and Safety Information (RCSI) is located here: Cisco IP Phone 7800 Series: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/7800-series/ regulatory_compliance/RCSI-0312-book.pdf Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 136 Cisco IP Conference Phone 7832: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/7832/ regulatory_compliance/RCSI-0311-book.pdf Cisco IP Phone 8800 Series: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/8800-series/ regulatory_compliance/RCSI-0313-book.pdf Cisco ATA 190 Series: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cata/19x/RCSI/ RCSI-0342-book.pdf Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 137: Search And Call Contacts On Your Phone

    You can browse through the contacts in your corporate directory. Procedure Step 1 Do one of these actions: Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 138: Browse Contacts (8800 Series)

    You can add contacts to your Favorites list on your phone so you can easily call people you talk to most often. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark...
  • Page 139: Edit A Contact Phone Number's Digits

    The edited number is saved in your Recents list. You can save the edited number as a Favorite. If you search for the same contact again, you see the original number, not your edited version. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 140 Search and Call Contacts on Your Phone Edit a Contact Phone Number's Digits Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 141: Set Up Your Voicemail

    • A transcript of your voicemail message Keep in mind that transcription works only for messages left in English. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 142: Voicemail Pin Rules

    You can inform callers about the reason for your absence and tell them that you'll return their call later. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 143: Reset Your Voicemail Pin In My Cisco Webex Settings

    You can reset your voicemail PIN on your phone. Your account cannot be locked or expired. Procedure Step 1 Do one of these actions: Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 144: Use A One-Time Pin To Reset Your Voicemail Pin

    Enter the new PIN again and press # to confirm. Your new PIN is now active. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 145: Speed-Dial Buttons On Your Phone

    Confirm the number of lines available on your phone for speed-dial numbers. If a line is available, then it is blank on your phone display. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 146: Edit Your Speed Dials

    You can use the reorder feature to place more commonly used speed dials at the top. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 147: Make A Call With A Speed-Dial Button On Your Desk Phone

    Press down on the Navigation bar or press Favorites. Step 2 Select a speed-dial entry and press Call. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 148: Answer A Coworker's Call With A Speed-Dial Button

    When someone calls your coworker, the speed-dial button on your phone flashes and you hear a chime. Press the button to answer the call. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 149: C H A P T E

    If you use a USB hub and remove the USB cable from the phone during an active call, your phone might restart. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 150: Mobile Device Charging

    If you unplug your tablet and immediately plug in a USB headset to the phone, a 3-second delay occurs before the phone recognizes the USB headset. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 151: Use A Bluetooth Headset With Your Phone (8800 Series)

    • Reject a call • Divert a call • Place a call on hold by answering an incoming call Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 152: Turn Bluetooth On Or Off

    You should disconnect your Bluetooth headset before you use it with another device. Procedure Step 1 Press Applications Step 2 Select Bluetooth. Step 3 Select a Bluetooth headset. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 153: Remove A Bluetooth Headset

    Step 1 Press Applications Step 2 Select Bluetooth. Step 3 Select a Bluetooth headset and press Delete. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 154 Use a Bluetooth Headset with Your Phone (8800 Series) Remove a Bluetooth Headset Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 155: C H A P T E

    The cable channel reduces the strain on the connector and the printed circuit board. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 156: Set Up A Wideband Standard Headset

    Press On or Off to enable or disable wideband for the analog headset. Step 4 Press Return . Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 157: C H A P T E

    You need to press the Speakerphone button or pick up the handset. Procedure Plug the USB headset plug into the USB port on the phone. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 158 Use a USB Headset with Your Phone (8800 Series) Connect a USB Headset Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 159: C H A P T E

    Step 3 Press Exit. Switch to Active Applications Procedure Step 1 Do one of these actions: Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 160: Close Active Applications

    Select a running application and press Close app to close the application. Step 4 Press Close, then press Exit. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 161: Use Barge And Privacy On Shared Lines

    Visual confirmation is displayed on your phone screen for as long as the feature is enabled. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 162 Related Topics Shared Lines on Your Desk Phone on Webex Calling (formerly Spark Call), on page 190 Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 163: C H A P T E

    If two lines on your phone are configured for the same number, only the line that receives the call shows the call details in the call history. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 164: Return A Recent Call

    (Optional) Select All Lines or the required line. Step 4 Highlight the individual record or call group that you want to delete. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 165 View Recent Calls on Your Phone Delete a Call Record Step 5 Press Delete. Step 6 Press Delete again to confirm. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 166 View Recent Calls on Your Phone Delete a Call Record Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 167: Voicemail On Your Analog Phone

    Step 2 Follow the prompts from your voice-messaging system to listen to and manage your voice messages. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 168 Voicemail on Your Analog Phone Check Your Voicemail from Your Analog Phone Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 169: C H A P T E

    7 feet (2.1 m) away. The phone also features technology that resists interference from mobile phones and other wireless devices, assuring delivery of clear communications without distractions. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 170: Cisco Ip Phone 7832 Buttons And Hardware

    The following figure shows the Cisco IP Conference Phone 7832. Figure 15: Cisco IP Conference Phone 7832 Buttons and Features Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 171 (on hook). When you change the volume, the LED bar lights white to show the volume change. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 172 Your Cisco IP Conference Phone 7832 Cisco IP Phone 7832 Buttons and Hardware Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 173: C H A P T E

    To check which phone model you have, press Applications and select Phone information. The Model number field shows your phone model. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 174: Cisco Ip Phone 7800 Series Buttons And Hardware

    Navigation cluster Navigation ring and Select button. Scroll through menus, highlight items, and select the highlighted item. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 175 Volume button Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume(on hook). Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 176 Your Cisco IP Phone 7800 Series Cisco IP Phone 7800 Series Buttons and Hardware Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 177: C H A P T E

    8865 8865NR Screen Grayscale Color Color Color Color Color Color Color USB Ports Built-in Camera Wi-Fi Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 178: Cisco Ip Phone 8800 Series Buttons And Hardware

    • Cisco IP Phones 8845, 8865, and 8865NR—have a built-in camera. The following figure shows the Cisco IP Phone 8845. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 179 Place an active call on hold and resume the and Transfer held call. Conference Create a conference call. Transfer Transfer a call. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 180: Protect Your Video Phone Camera

    Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 181: Additional Information

    Make a Conference Call from Your Analog Phone, on page 181 • Mobility-Impaired Accessibility Features for the Cisco IP Conference Phone 7832, on page 182 Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 182: Adjust The Phone Screen Backlight (7800 Series) On Webex Calling (Formerly Spark Call)

    Press On to turn the backlight on or press Off to turn the backlight off. Step 4 Press to exit. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 183: Answer Webex Calls Automatically (Formerly Spark Call)

    Indicate whether you want to hear the call through your phone speaker or headset. Step 5 Select Save. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 184: Answer Your Coworker's Calls For Cisco Webex Calling (Formerly Spark Call)

    You connect directly to the person’s voicemail and can leave a message. Hang up when you finish. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark...
  • Page 185: Call Features And Star Codes For Analog Phones

    Click the pencil icon next to the line label for your primary line. Step 3 Enter a new line label, and click Save. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 186: Change The Language Used For Specific Call Features

    Click the ellipsis (...) icon and select Change Time Zone. Step 3 Select the time zone that is applicable to you. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 187: Check The Status Of Your Ata (Ata 190-Sc)

    Find your ATA device in the list of your devices. Step 5 View your ATA status, which is either Online or Offline. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 188: Cisco Ip Conference Phone 7832 Installation

    Cisco IP Phone 8800 Series on Webex Calling (formerly Spark Call) Quick Start Guide You can get the two-page PDF from here. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 189: Clean The Phone Screen

    Enter credentials for any fields that you see, such as your username, password, and passphrase. Step 7 Click Connect. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 190: Devices And The Number Of Line Buttons Available

    Only one of those calls is active and the other seven are held calls. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark...
  • Page 191: Find Information About Your Phone On Webex Calling (Formerly Spark Call)

    • From your analog phone, press #73. You hear audio indication that call forwarding has stopped. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 192: Forward Your Phone Calls To Another Number

    If you want calls to ring all devices longer than the default of 20 seconds, adjust the time accordingly. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark...
  • Page 193: Improve Fax Transmission With Your Ata

    To check which phone model you have, press Applications and select Phone information. The Model number field shows your phone model. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 194: Install Your New Phone (8800 Series) On Webex Calling (Formerly Spark Call)

    Press the footstand until the connectors snap into place. c) Adjust the angle of the phone. Step 4 Plug in the external power supply. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 195: Ivr Options For Analog Telephone Adapters

    Make a Conference Call from Your Analog Phone You can talk with several people in a single call. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 196: Mobility-Impaired Accessibility Features For The Cisco Ip Conference Phone 7832

    • Green, solid—Active call • Green, flashing—Incoming call • Green, pulsing—Held call • Red, solid—Muted call Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 197: Spark Call)

    Figure 21: Mobility-Impaired Accessibility Features Cisco IP Phone 7861 Shown Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 198: Mobility-Impaired Accessibility Features On Webex Calling (Formerly Spark Call)

    To check which phone model you have, press Applications and select Phone information. The Model number field shows your phone model. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 199 Figure 22: Mobility-Impaired Accessibility Features Cisco IP Phone 8861 Shown The following table describes the mobility-impaired accessibility features on the Cisco IP Phone 8800 Series. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 200: Move Calls Between Your Desk Phone And Mobile Phone On Webex Calling (Formerly Spark Call)

    If the second device is a mobile phone, you can move a call from your desk phone to your mobile phone, or in the other direction. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 201: Put A Call On Hold On Your Analog Phone

    If you see a message that the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 202: Send A Page On Webex Calling (Formerly Spark Call)

    You need the extension for a paging group. Your administrator sets up paging groups and tells you those extension numbers. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 203: Shared Lines On Your Analog Phone

    • If you put a call on hold, your LED is pulses green. Your coworker's line button is solid red and their session button pulses red. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 204: Shared Lines On Your Desk Phone On Webex Calling (Formerly Spark Call)

    • From your conference phone, press DND. Supported Languages Webex Calling (formerly Spark Call) is available in these languages: Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 205: Support For Bluetooth On The Cisco Ip Phone 8800 Series On Webex Calling (Formerly Spark Call)

    For information about Bluetooth headsets and mobile devices, see these articles: • Pair a Mobile Device with Your Desk Phone (8800 Series), on page 97 Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 206: Supported Devices And Applications For Cisco Webex Services

    Chrome or Mozilla Firefox to access Control Hub. Other browsers may produce unexpected results. Note Control Hub is not designed for mobile devices. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 207 To check which phone model you have, press Applications and select Phone information. The Model number field shows your phone model. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 208: Transfer A Call From Your Analog Phone

    As you talk to someone, you may find that someone else can handle your call. You can transfer the call to that person’s voicemail. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 209: Transfer A Call To Another Person From Your Phone

    Ways to Provide Power to Your Conference Phone for Cisco Webex Calling (formerly Spark Call) Your conference phone needs power from one of these sources: Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 210: Ways To Provide Power To Your Phone

    4. Call park buttons, one for each call park group you are in. These buttons appear only if you are in a call park group. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 211 Then, request that number of empty buttons. Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)
  • Page 212 Additional Information Your Desk Phone Button Layout on Webex Calling (formerly Spark Call) Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark Call)

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Ip phone 8800 seriesIp conference phone 7832Ata 190-sc