Shipments, Damages, Claims, And Returns - Waters 2410 Operator's Manual

C.2 Shipments, Damages, Claims, and Returns
Shipments
As all shipments are made Free On Board (FOB) shipping point, we suggest insurance be
authorized on all shipments. Instruments and major components are packed and shipped
via surface, unless otherwise required. Supplies and/or replacement parts are packed and
shipped via United Parcel Service (UPS), UPS Blue, air parcel post, or parcel post unless
otherwise requested.
Damages
The Interstate Commerce Commission has held that carriers are as responsible for
concealed damage as for visible damage in transit. Unpack shipment promptly after
receipt as there may be concealed damage even though no evidence of it is apparent.
When concealed damage is discovered, cease further unpacking of the unit involved and
request immediate inspection by local agent or carrier and secure written report of his
findings to support claim. This request must be made within 15 days of receipt. Otherwise,
the claim will not be honored by the carrier. Do not return damaged goods to the factory
without first securing an inspection report and contacting Waters for a return merchandise
authorization number (RMA).
Claims
After a damage inspection report is secured, Waters cooperates fully in supplying
replacements and handling of a claim which may be initiated by either party.
Returns
No returns may be made without prior notification and authorization. If for any reason it is
necessary to return material to Waters, please contact Waters Customer Service or your
nearest Waters subsidiary or representative for a return merchandise authorization (RMA)
number and forwarding address.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
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