How To Remove Stuck Cards - Magtek ExpressCard 2000 User's Installation And Operation Manual

9 - Troubleshooting
Error Message
Invalid XML
Invalid Type
Encoding Smart Card Failed
Invalid Data
Card Jam At Tipper Station
Card Jam At Shuttle-Roller
Station
Error pushing card from a
hopper to the roller station

9.16 How to Remove Stuck Cards

In some instances, such as when cards are stuck together because of static electricity or because a stock
card is bent, the EC2000's image printer may fail to output a card properly. When this occurs, the
EC2000 will report "Error Ejecting Card" on the
card(s) manually. To remove a stuck card, follow these steps:
1) Open the top access door of the EC2000 (see section 6.5 Top Access Door Security).
2) If the card is not visible or is at the entrance to the image printer, direct the EC2000 to automatically
move the card to an accessible location:
a) Press the Menu
b) Press the
Maintenance
c) Press the
Eject Blocked Card
can't reach (such as inside the image printer or hopper transport) to areas you can reach.
3) If the card is still not visible:
a) Open the image printer and remove the ribbon (see section 6.8 Image Printer).
b) If the card is stuck inside the image printer, slide it manually toward the image printer output. If
there is more than one card, guide them out one at a time, starting with the one on top.
c) Re-install the ribbon and close the image printer cover.
d) Check the exit ramp to see if the card is stuck beneath the tipper.
4) Close and secure the EC2000's top access door.
5) Create a sample card to make sure the EC2000 is now operating properly.
6) If this does not solve the problem or if you encounter problems performing these steps, contact
MagTek Support Services.
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
Page 77
The transaction has an XML error. The XML data sent to the
EC2000 was not correctly formatted or contains incorrect syntax.
Please verify the code/command being sent.
Invalid smart cart type selection. See XML reference for proper
smart card types.
Smart card command failed. The smart card module may not be
powered on or there may be a card misorientation.
The data sent to a smart card is incorrect. See the XML reference
manual for the proper command data structure.
A card is stuck either before, inside, or after the tipper. Remove the
tipper foil spool assembly and remove the stuck card.
Card is already stuck in hopper transport. Remove stuck card from
hopper transport.
The hopper transport could not pull a card from the hopper
designated by the current transaction. Open the top access door and
remove any stuck cards. If this error happens again, follow general
troubleshooting steps in section 9.1 First Steps.
button to open the Main Menu
button to open the
button. The EC2000 will attempt to move cards from areas you
Possible Causes / Suggested Steps
Status page, and it may be necessary to remove the
page.
Maintenance Menu
page.