Magtek ExpressCard 2000 User's Installation And Operation Manual page 73

9 - Troubleshooting
Table 9.1 - Error Messages and Explanations
Error Message
Busy
Error Opening Encoder
Printer Error Ejecting Card
No Card Present
Move Card to Encoder
Waiting for Encode
Completion
Encoder Encode
Error Preparing for Encoding
Error Encode Verify
Error Encoding Card
Initializing Printer
Error Getting Display
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
Page 73
Possible Causes / Suggested Steps
Device is currently processing a transaction. If no transaction
appears to be in process, check to see if there is a card jam. If the
problem continues, perform a System Reset, then restart the device.
Encoder is busy processing a card. Wait until process completes.
Image printer is busy printing. Wait until the current transaction is
complete. This message can occur if the ribbon is not present, is
broken, or a card is stuck in the print path. Ensure the print path is
clear and the ribbon is inserted correctly. If the error does not clear
by itself (after closing the top access door) you may need to perform
a System Reset or restart the device.
No communication with the Encoder. Possible cable disconnection.
Restart the device. May also be seen as "Encoder Communication".
A card is jammed in the Encoder. Possible double card pick or
warped card.
A command cannot continue because no card is present in the
Encoder.
Possible card feed error from card stock hopper. See section 9.6
Troubleshooting Card Feed Problems.
Card did not transfer from card stock hopper to Encoder.
Possible card feed error from card stock hopper. See section 9.6
Troubleshooting Card Feed Problems.
A card could not be encoded or timed out during attempt to encode.
Possible misorientation with magstripe, debris on magstripe, or the
card is not feeding from card stock hopper.
Possible card feed error from card stock hopper. See section 9.6
Troubleshooting Card Feed Problems.
Incorrect characters in track 1, 2, or 3.
Failed to verify that specific data is present on the card before
encoding. Data may not be present or there is a misorientation of
magstripe.
Card did not transfer from card stock hopper to encoder in time or
the system failed to verify that specific data is present on the card
after encoding.
This error indicates that the image printer has lost communication
with the motherboard. Reboot the system and if this does not clear
the error verify that the USB cable is connected to the rear of the
image printer and the motherboard.