Magtek ExpressCard 2000 User's Installation And Operation Manual page 75

9 - Troubleshooting
Error Message
Get Sensors
Pending
Not Activated
Error Initializing
Top Door Open
Access Door Open
Door Status Failed
All Bin Full
Offline
Job Not Found
No Job
DHCP Lease Could Not Be
Renewed, Error Code: 82
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
Page 75
Possible Causes / Suggested Steps
Could not retrieve the sensor status from the controller board.
Possible cable disconnection from board to PC.
"Pending" is the status returned when monitoring a transaction. The
status will change to "Busy" after reaching the top of the queue.
The EC2000 has not been through the initial authorization process.
Contact MagTek Support Services.
Initialization of the device failed.
The top door is open. Close the top door. If still reporting, then
check the top door sensor.
The access door is open. Close the access door. If still reporting,
then check the access door sensor.
The door sensor status was not returned from the Controller.
The card output bin and card rejection bin are full. Empty both bins
or check the bin sensors.
The device is Offline and will not process cards until it is set to an
Online state. Close all doors and click the Status button to set to
Online.
Could not find the requested transaction. Queue ID is invalid.
The transaction was not queued due to an error in the transaction.
There is no network connection. Make sure the patch cable to the
device is connected and verify connectivity to the network.