Troubleshooting Tipping; Troubleshooting Ribbon Continuously Feeding; Troubleshooting General Ribbon Errors; Common Error Messages - Magtek ExpressCard 2000 User's Installation And Operation Manual

9 - Troubleshooting
5) If these steps do not resolve the ribbon breakage issue, contact MagTek Support Services.

9.12 Troubleshooting Tipping

Tipping problems can have different causes:

The card design. If you are using a new, untested design, it is possible the characters are spaced too
close together. When this happens, characters can have their edges crushed when the embosser
squeezes nearby characters into the card, and those edges may not tip correctly.

Embosser issues. If embossed characters are not pressed far enough into the card stock, they may not
tip. This can be caused by mechanical wear, mechanical calibration, software calibration for the
whole embosser, software calibration for individual characters, or other issues. Contact a qualified
service technician to perform diagnostics and fix the problem.

Tipper heater. If the tipper heater is dirty or damaged, it may not heat evenly or press the embossed
characters evenly, and may need to be replaced. Contact a qualified service technician to diagnose
and fix the problem.

9.13 Troubleshooting Ribbon Continuously Feeding

If the ribbon won't stop feeding, recalibrate the ribbon sensor (see section 6.8.3 About Selecting and
Synchronizing the Image Printer Ribbon).

9.14 Troubleshooting General Ribbon Errors

If the device reports problems detecting the ribbon, such as "Undetermined Ribbon Was Detected," and
the steps in section 6.8.3 About Selecting and Synchronizing the Image Printer Ribbon do not solve
the problem, the ribbon sensor may need to be re-calibrated. Follow these steps:
1) Close the image printer.
2) Close the top access door.
3) From the touchscreen, open
4) Press the
Advanced
5) Press the Color Sen Adj
6) Re-try performing the steps that originally produced the problem.

9.15 Common Error Messages

Table Table 9.1 lists common error messages that will be shown on the
causes. Refer to Figure 6-4 to see where errors will be displayed to the user.
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
Page 72
Menu > Settings
button to open the
Printer Utility
button to re-calibrate the ribbon sensor.
> Printer to open the Printer Utility
advanced page.
Status
page.
page, and possible