Magtek ExpressCard 2000 User's Installation And Operation Manual page 74

9 - Troubleshooting
Error Message
Error Ejecting Card
Card Jam
Error Initializing Embosser
Error Embossing Card
Move Card to Embosser
Timeout Move Card to
Embosser
Error Opening Controller
Get Configuration
Error Ejecting Card
Ejectbin Full
Rejectbin Full
Hopper Empty
Error Reading Card
Get Modelnumber
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
Page 74
Possible Causes / Suggested Steps
A card could not be transferred from the Encoder to the Printer.
A card is jammed inside the image printer. May have occurred
during transition from flipper to print station.
Could not initialize the Embosser (the embosser stalled when the
system was initialized, a cable is disconnected, or there is an error
with the X-Y card clamp). Restart the system and check
connections between the embosser and motherboard.
Embosser jammed while embossing a character. Possible incorrect
knuckle setting or embossing angles. Ensure the card has been
ejected and the device returns to a ready condition.
Card did not transfer to the Embosser. The card may not be fully
seated in the XY Transport Clamp, the card may be at an angle in
the XY Transport Clamp, or the Embosser sensor may not be
detecting the card. Ensure the card path is clear and resume
operation.
Card did not transfer to the Embosser in time.
The controller board could not be initialized. Possible cable
disconnection from board to PC.
The internal device configuration file is corrupted.
No card was detected at the card output bin during transfer from X-
Y to Exit module, or the card output bin was blocked while a card
was being transferred (e.g., two cards at once). Check to ensure that
a card is not present or stuck in the card path. If the error does not
clear, perform a System Reset. If that does not work, restart the
device.
The card did not eject from the encoder during transport to the
image printer. May be caused by two cards that are stuck together.
Perform a System Reset to remove the card.
The card output bin is full or the card output sensor is blocked.
The card rejection bin is full or the card rejection sensor is blocked.
The currently selected card stock hopper is empty, the weight is not
placed on the top of the stack, or the cards are not fully inserted. If
the cards are loaded completely and correctly and the problem
persists, you may need to restart the device.
A card could not be read or timed out during attempt to read.
Possible misorientation with magstripe, debris on magstripe, or the
card is not feeding from card stock hopper.
Could not retrieve the model number of the controller board.
Possible cable disconnection from board to PC.