About The Help Page; How To Use The Help Page; Error Messages; About Error Messages - Magtek ExpressCard 2000 User's Installation And Operation Manual

6 - Operation

6.3.3 About the Help Page

The EC2000 has a Help
software. The information includes the list of authorized features, the device serial number, and the
current device configuration. It also contains a list of step-by-step video guides the user can view on the
touchscreen. Information provided on the

6.3.4 How to Use the Help Page

To open the Help page, press the
do the following:

Find the serial number of the device in the upper left corner.

Press the Version Information

Press the
Device Information
including serial number, identification number, ribbon information, encoder and decoder information,
device options, and the number of successful or failed transactions.

Press the Device Status
This page can be helpful with troubleshooting.

Press the
Device Capabilities

Press the Video button to open a menu of video presentations that demonstrate cleaning the image
printer, magstripe encoder, and feed rollers; cleaning the print head; replacing the ribbon, and more.
To play a video, select it from the list and press the play button (
6.4

Error Messages

6.4.1 About Error Messages

When an error occurs, the
more detailed description near the bottom, as shown in Figure 6-4. A list of common error messages and
their possible causes can be found in section 9.15 Common Error Messages.
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
Page 29
page that provides information about the device's hardware, firmware, and
Help
Help button at the bottom of any page. From the
button to see software and firmware versions installed on the device.
button and scroll through the list to see information about the device,
button to show the status of the EC2000's subsystems and their sensors.
button to show which features are authorized.
Status page will display the name of the error near the top of the screen, and a
Figure 6-4 - Error Display Locations
page is useful when troubleshooting.
Help page, you can
).
General Error
Description
Specific Error
Description