Tally Dascom 2810 User Manual page 102

Troubleshooting
Problem
Problems with the paper feed
The paper is not fed in
Paper jam
164
Does not or intermittently not
print with the internal Ethernet
interface (ETH-INT)
94
Corrective action
1 Check that the display shows the correct paperway, if
necessary select the correct paperway with the key Park. If
you wish to use optional paper types, make sure they are
correctly installed.
2 Make sure that the paper guide is correctly adjusted at the
side.
When having torn off the fanfold paper the fanfold
paper moves to the park position.
If necessary, drive the remaining paper manually to the
park position with the
1 Open the top cover. If a paper jam should occur, then
remove the jammed paper by tearing it off at the tear off
edge (the tear off edge is located at the outfeed for the
fanfold paper).
2 Press the key to transport the paper backwards.
3 You may support the paper return feed by cautiously pulling
the paper in the correct direction.
Before you replace the fanfold paper, refer to the instructions
in the section Loading
You should pay special attention to the following points:
▸ Insert the paper straight.
▸ After inserting the paper, close the tractors.
▸ Adjust the tractors, the paper should be positioned in the
tractors straight but without tension.
▸ Adjust the printhead gap to the paper thickness (if
AGA=Off).
Large Character Printing
1
▸ Set the parameter Head-up to On, see section
the printhead gap (Head
▸ Clean upper friction, see section
1 Check if a proper interface cable is used: Cat.5e, 100 MHz
2 Check if the connected switch or hub is set like the printers
interface e.g.
Switch
100 MHz, Full duplex
or Autosense
3 Refer to the printers menu. In the printout of the menu
settings the actual connection link status is reported.
4 The LED next to the RJ45 connector are indicating the link
status of the ETH-INT.
green off: no link
green flash: link
orange off: half duplex
orange on: full duplex
↓
key.
paper.
up).
Cleaning the upper
Printer
100/Full
Autosensing
User Guide
Increasing
friction.